Glenn Mathews, LPC, LMFT

Program Director at New River Valley Community Services
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Blacksburg-Christiansburg-Radford y alrededores

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Resume Makeover
    LinkedIn
  • Licensed Marriage and Family Therapist
    HEALTH PROFESSIONS, VIRGINIA DEPARTMENT OF
  • Licensed Professional Counselor
    HEALTH PROFESSIONS, VIRGINIA DEPARTMENT OF

Experience

  • New River Valley Community Services
    • United States
    • Mental Health Care
    • 100 - 200 Employee
    • Program Director
      • dic. de 2015 - - actualidad

      • Recruited to direct budget, strategy, and programming for mental health and substance use continuums of care within a heavily matrixed environment• Direct the clinical operations of Drug Court, Mental Health Docket, and jail diversion programming• Oversight of telehealth and onsite outpatient, intensive outpatient, partial hospitalization, and residential programming• Collaborate with community and stakeholders• Coordinate intern programming with local universities and colleges• Lead projects related to program expansion, quality improvement, implementation of new processes

    • Outpatient Supervisor
      • ene. de 2010 - dic. de 2015

      • Supervised 16 Clinicians• Managed local contracts with local universities and agencies• Led clinical operations, QA, developed and managed budget• Provided individual therapy, family therapy, and case management to adolescents and children• Created and delivered training on DSM/ICD, Crisis De-escalation, and therapy techniques• Coordinated psychological testing, Independent Assessments, and intern program

    • Outpatient Clinician
      • ene. de 2009 - ene. de 2010

      • Provided individual therapy, EAP, family therapy, and case management to adolescents and children within school-based and outpatient settings

  • New River Community College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Adjunct Instructor
      • feb. de 2021 - - actualidad

      • Recruited to provide skills-based, practical lessons for group dynamics course • Recruited to provide skills-based, practical lessons for group dynamics course

  • New River League of Therapists
    • Program Director
      • ene. de 2007 - ene. de 2009

      Provided leadership of administrative and clinical staff as well as filled key role in expanding services and programming• Provided individual and family therapy (outpatient and intensive in-home)• Developed and implemented presentations for referral agencies • Directed program, QA, and business development• Managed building renovation project• Contributed to a 100% increase in business over a 7-month period Provided leadership of administrative and clinical staff as well as filled key role in expanding services and programming• Provided individual and family therapy (outpatient and intensive in-home)• Developed and implemented presentations for referral agencies • Directed program, QA, and business development• Managed building renovation project• Contributed to a 100% increase in business over a 7-month period

  • Various Companies
    • United States
    • 700 & Above Employee
    • Customer Service Outsourcing, Call Center
      • ene. de 1998 - dic. de 2007

      • Directed call center and customer service operations in the healthcare, satellite TV, and technical support sectors• Responsible for call center operations, driving performance initiatives, and strategic relationships spanning three US sites and one site in India• Managed and directed a $32MM P&L, oversight 500 agents and staff in multiple locations. • Provided account management, operational and strategic initiatives for Saves, Sales, Customer Service, and Technical Support lines of business for a large ISP customer• Responsible for strategic relationships, contracting, and Operations for FORTUNE 100 companies in the Telecommunications, Financial Services, and Technical Services industries• Led five multinational implementations for client projects in the US, India, Canada, the Philippines and Costa Rica• Built successful teams for a variety of tasks in multiple industries (e.g., DSL provisioning and maintenance; banking account inquiries; satellite TV support; technical support, wireless phones)

  • FHC Health Systems, Inc.
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Account Manager, Call Center
      • ene. de 1996 - ene. de 1998

      • Responsible for meeting client deliverables—service levels, performance reporting, enrollment, and contracting/strategic planning• Managed 12 key accounts with total revenues of $1.6 million• Provided Quality Control for PPO, POS, and Medicaid enrollees• Provided project management oversight during an acquisition-- supervised the relocation of call center operations from Kentucky to Virginia• Member of Critical Incident Debriefing Team

    • Team Leader, Call Center
      • ene. de 1995 - ene. de 1996

      • Supervised 10 direct reports, 35 indirect; responsible for staffing, coaching, and call monitoring.• Oversight of EAP programs, access to care• Provided individual, group, and family counseling to adolescents.• Developed and implemented training programs for both management and front line staff.

    • Case Manager, Call Center
      • ene. de 1994 - dic. de 1995

      • Assessed and referred callers seeking access to their EAP, mental health and substance abuse benefits.• Reviewed outpatient treatment reports and assessed need for continued care• Provided Utilization Management for outpatient and IOP levels of care.

    • Unit Director
      • ene. de 1991 - ene. de 1994

      • Responsible for the operation of three residential treatment units for violent adolescent boys• Supervised 35 staff members• Provided group, individual, and family counseling• Developed, implemented, and managed treatment plans for residents

    • Residential Counselor/Treatment Planning Coordinator
      • ene. de 1989 - ene. de 1991

      • Created, implemented, and updated treatment plan documents for 150 children and adolescents• Facilitated and documented weekly review meetings with facility treatment teams• Coordinated IEP review meetings with families and educators• Assisted with compliance reviews relative to NCQA and other local and national accreditation organizations• Served as a role model, mentor, and support system for violent adolescent boys• Trained and implemented de-escalation techniques for violent behavior

Education

  • Virginia Tech
    Bachelor of Science, Psychology
    -
  • Old Dominion University
    Master's degree, Counseling
    -

Community

You need to have a working account to view this content. Click here to join now