Experience

Barrington Group Australia

• Australia
• Education Management
• 1 - 100 Employee

• Training Compliance & Administration Coordinator

  • May 2022 - Present



Uniting

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Local Area Coordinator on behalf of NDIS

  • Aug 2020 - May 2022

  Uniting is a partner of the National Disability Insurance Agency (NDIA), delivering the National Disability Insurance Scheme (NDIS) in the local community Uniting is a partner of the National Disability Insurance Agency (NDIA), delivering the National Disability Insurance Scheme (NDIS) in the local community



B Faith Consulting Services

• Vocational Educator & Life Coach

  • Jan 2009 - Jul 2020

  Engagement with Various VET RTO's - Director of Studies- Trainer Manager- BDM Consultant- Student Engagement- Compliance Support- Vocational Educator in Customer Service, Tourism, Business and Team Leadership Classroom facilitator and Workplace Trainer, Assessing various qualifications:• Cert IV, Diploma and Advanced Diploma of Leadership and Management• Cert III, Cert IV and Diploma of Customer Engagement• Cert III, Cert IV and Diploma of Business & Business AdminSKILLSSolid knowledge of VET Training and Assessment and the Compliance requirements for RTO’s in Chapter 4 Training and Assessment. https://www.asqa.gov.au/standards/training-assessment.



The Business School (TBS)

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Director Of Studies

  • Jul 2019 - Apr 2020

  Key Responsibilities- Participated in 2 ASQA audits, Post Initial and CRICOS registration- Maintain a quality approach to Training and Assessment - Respond to Critical Incidents- Support students with course progress and attendance monitoring- Compliance with VET quality framework- Participate in Continuous improvement practicesAchievements- Contribution to successful Audit results- Completed Assessment Contextualisation project including four full qualifications full resource sets- Recruitment of full trainer team for CRICOS registration



The Sydney Business & Travel Academy (SBTA)

• Australia
• Education Administration Programs
• 1 - 100 Employee

• International Business Trainer and Assessor

  • Jan 2019 - Jul 2019

  International Trainer and Assessor. BSB51915 Diploma of Leadership and ManagementKey Responsibilities- Quality approach to training and assessment- Maintain Compliance Standards complying with Regulator and Company Policy and Procedures- Complete delivery and assessment within scheduled time frames- Support students at risk- Maintain strong relationships with student to support their class attendance - Participate in staff meetings and contribute to continuous improvement Achievements- Meeting KPI's with student progression results- Participate in formal feedback procedures- Maintain professional development and industry currency- Meeting compliance requirements relating to training and assessment practices



Group Colleges Australia Pty Ltd

• Australia
• Education Administration Programs
• 1 - 100 Employee

• International Business Trainer and Assessor

  • Oct 2016 - Oct 2018

  - Classroom Trainer and Assessor for international students from various countries- Monitor student progression and help students to complete their assessments- Train and Assess diverse group of international students with individual learning needs- Participated in compliance projects, validation and assessment contextualisation- Delivered and Assessed Diploma of Leadership and Management- Delivered and Assessed Certificate III in Business- Delivered and Assessed Tourism courses



WPC Group

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Workplace Trainer and Assessor (Contract work)

  • Jan 2012 - Mar 2018

  Specialise in workplace traineeships, corporate training and Foundation skills workshop. Launched a Taster Program to Year 10 students in secondary schools which is a pathway to school based apprenticeship or traineeship.Train and Assess: BSB30115 Cert III in BusinessBSB40215 Cert IV in BusinessBSB30211 Cert III in Customer ContactDelivery mode: Face to face workplace traineeships and offsite corporate training.Taster program delivered in high schools for year 10 students.• Specialise in workplace traineeships for youth aged between 17 and 19 years• Coaching and mentoring for the “Citi New Recruits foundation skills program”• Participate in Business Development Consultation team meetings• Collaborate with team on operational planning strategies• Resource development and validation of resources• Mentor the administration business trainee for WPC Group • Train admin staff to comply with WPC Group business policy and procedures• mentor all admin trainees comply with WHS legislations and company policy and procedures• Manage documents and files while complying with saving and storing of information complying with privacy laws and workplace policy and procedures• Develop and maintaining professional business relationships with internal staff and external Hosts Employers• Deliver high standard of customer service to internal and external stakeholdersFacilitated the foundation skills program to WPC clients. The workshop included the following skills training;• Self discovery of personal values and beliefs• Emotional intelligence strategies• Showing empathy • Managing effective workplace relationships• Conflict resolution strategies• Working in a team environment• Self-confidence• Setting goals• Challenging barriers• Decision making – problem solving• Effective communication skills in the workplace• Review assertive V’s aggressive behaviours• WHS work safety• Respecting yourself and others• Writing resumes• Interview skills



STRIDE LEARNING

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Trainer and Business Develoment Consultant

  • Dec 2016 - Dec 2017

  Training Job Seekers at Ability Options mainly DES student cohort with learning difficulties.Key Responsibilities- Quality Assurance and Account Manager between the RTO and Key Clients- Worked with MTS (Metro Trains Sydney), at Rouse Hill Head Office. Worked with MTS training manager, resource development, training plans, onsite training and prac assessments, mentored MTS trainers- Maintain a quality approach to training and assessment- Maintain Compliance Standards complying with Regulator and Company Policy and Procedures- Complete delivery and assessment within scheduled time frames- Maintain strong relationships with student to support their class attendance- Participate in staff meetings and contribute to continuous improvementAchievements- Build and Maintain professional relationships with Key clients, including over 120 students on site with one key client, attended initial proposal meeting to pitch for this business- Meeting KPI's with student progression results which is imperative for funding income- Participated in Smart and Skilled Audit- Maintain professional development and industry currency- Meeting compliance requirements relating to training and assessment practices- Mentoring new trainers



Australian College of Training and Employment

• Australia
• Higher Education
• 1 - 100 Employee

• RTO Campus Manager

  • Jun 2015 - Mar 2016

  Responsible for ensuring all campus staff are achieving results by providing, training, coaching, mentoring, professional development and performance management.Train and Assess: BSB60215 Advanced Diploma of Business • Goal setting and encouragement of personal and academic growth of students and team members to achieve progression and attendance• Enable the team to function effectively by empowering through development and delegation• Ability to identify team dynamics of the campus and factor these into planning for career progression• Create an inclusive positive environment for students• Utilise opportunities to improve commercial viability of the college by understanding budget cost control and mobilizing resources to capitalize on present and future opportunities• Conflict resolution strategies implemented and resolved for complaints raised by staff and students• Use emotional intelligence strategies when mentoring staff for performance• Manage, oversee and coordinate a team of trainers, career coach, learning coach, student support officer and Course Advisor• Manage the campus operations, sales, marketing, PR, training and assessment to graduation• Collaborate with staff to review all mapping matrix, review and implemented processes to ensure all professional development and currency is documented for compliance purposes• Member of the compliance and audit team for special projects• Facilitate the Student Orientation presentations and student induction• Work with various cohorts of students including diverse back grounds• Review the assessment marking consistency across tutors through weekly consultation with team for compliance standards and professional development• Expense management for branch resources• Address poor performance quickly and consult with HR to align with performance management procedures• Organising events for fund raising days• Organising events for industry speakers to present information to staff and students



Australis Institute of Technology and Education

• Australia
• Higher Education
• 1 - 100 Employee

• RTO Campus Manager

  • Aug 2013 - May 2015

  Responsible for ensuring all campus staff are achieving results by providing, training, coaching, mentoring, professional development and performance management.Train and Assess: BSB51107 Diploma of Management BSB50207 Diploma of BusinessDelivery Mode: Face to Face Classroom delivery, Online Assessing - Pathway to University Bachelor of Management• Manage the Parramatta campus operations • Manage a team of trainer and assessors• Train, coach and mentor staff and students to achieve goals• Oversee the sales and marketing team implementing strategies to increase student enrolments and review business development and marketing plans • Building team performance and team cohesion• Facilitate student inductions and orientation for new student enrolments • Promote and role model inclusive learning environment for students where student success is recognized amongst peers at our weekly celebration lunch• Staff performance reviews and performance management• Weekly professional development staff meetings – report back to head office• Team consultation meetings for business review and planning• Validation and moderation meetings for resource development• Manage “Learners at Risk” and implement intervention strategies• Facilitate face to face content based workshops for learners• Engaging students through supporting the e-learning resources using forums to initiate content based discussions to assist learners• Maintaining appropriate records regarding student progress and attendance• Co-ordinate and facilitate the student graduation on Campus



Australian Business Academy: RTO code 88201

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Trainer and Assessor - Diploma of Travel and Tourism

  • Jan 2013 - Apr 2014

  Facilitate training and assessment for culturally diverse student cohort predominantly HSC school leavers needing a pathway to university.Train and Asses: SIT50107 Diploma of Tourism BSB51107 Diploma of ManagementDelivery mode: Face to face on campus group based training• Engaging Facilitator • Managing a class of 20 students to produce outcomes learning course content• Coach and mentor students to set goals and meet deadlines for submissions• Deliver course content using real stories from the travel and tourism industry• Record and monitor student attendance• Participate in and contribute to weekly staff meetings • Assess and provide constructive feedback to students• Collaborate with VET Facilitators to deliver best practice• Undertake validation and moderation activities• Creating resources for learners• Managing student misconduct• Conducted mock job interviews to improve their skills and confidence



Franklyn Scholar

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Flight Centre - Workplace Trainer and Assessor - Cert III Retail Travel Sales & Diploma of Business

  • Jun 2010 - Oct 2012

  Specialise in teaching travel and tourism to flight center retail travel agentsTrain and Assess: SIT30207 Cert III Retail Travel Sales BSB30207 Cert III Customer Contact BSB50207 Diploma of BusinessDelivery mode: Face to face, one on one workplace traineeships. • Specialise in training workplace traineeship for Flight Centre Retail Travel Agents• Face to Face delivery of training in the workplace, conduct workplace observations• Collect third party observations from Team Leaders and gain feedback on job skills • Evidence of each element within units are recorded and signed off by the Trainer, Trainee & Supervisor, real work samples collected for evidence relating to unit of competency• Each Trainee file is documented with Assessment method, assessment date and assessment outcome• Feedback is given to the trainee after every assessment as per training plan• Establish and maintain good relationship with Trainees and Store Team Leaders



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Business Development Sales Manager at Explore Holidays

  • Dec 2006 - Dec 2009

  Deliver product training to retail travel agents and directly to customers. I managed Travel retail stores throughout NSW/ACT in all Retail Brands including Flight Centre, Harvey World Travel, Travel World, Travel Scene, Travelers Choice, and all other independent retail Travel Agents. I developed good working relationships between Business Owners and Retail Travel Agents, Airline Reps, Hotel Reps, Tourism Reps and External Business partners. • Develop, negotiate and monitor sales and marketing plans with individual store Owners• Set KPIs with individual stores signed contract agreements between supplier and retailer offering override commissions and incentives to support top selling retail stores• Escorted groups of 10 Retail travel agents overseas on Educations trips, to London, Paris, Malaysia.• Client relationship management to retain business• Offer incentives to drive new business• Implement business operational plan using SWOT analysis• Managed inside sales team relationships with external retail travel agents• Handle customer complaints and service issues to gain effective resolution for all parties• Coordinate and deliver training sessions weekly • Launching new products to increase existing sales and increase revenue for Flight Centre through Explore Holidays travel products and services• Prepare and distribute marketing and advertising campaigns for travel expos• Attend Travel Expos set up booth and give destination information to customers on behalf of retail travel agents.• Facilitate Training Seminars; Film Nights with customers, retail travel consultants and business owners• Monitor and report on weekly financial sales reports to review sales targets to actual business plan

• Travel Consultant

  • Jan 2006 - Dec 2006

  Worked as a retail travel agent providing a service to clients ranging from booking flights, accommodation, car hire, cruise, tours, travel insurance and travel visas for international and domestic destinations. Gave expert advice to clients to ensure their travel itinerary was outstanding to meet their needs.• Liaise with clients in person, over the phone or via email to discuss their travel requirement• Advising clients of suitable options for domestic and international destinations• Preparing customised itineraries to suit the clients needs and budget• Issuing tickets and documentation• Research destinations and keeping up to date with travel industry news• On going product training and development



Red Media Advertising

• Business Development Manager

  • Jan 2005 - Jan 2006

  Working in the hotel division, linked with specific hotel contracts, selling advertising space for the hotel local map and bringing local businesses to be connected with hotels offering their services to hotel guests.* Liase with Hotel Manager to seek their choice of local businesses to offer advertising space* Qualifying leads to set appointments* Cold calling on local business geographically located near the hotel* Warm leads follow up and set appointments* Negotiation skills used to sign contracts with local businesses to advertise with the hotels* Follow up with local businesses and hotels to ensure all parties are satisfied and that repeat business opportunities remain open for negotiation* Account management with area managers for larger businesses willing to advertise across multiple hotel advertising space.* Advertising space sold within designated time frames* KPIs met and exceeded



RAMS

• Australia
• Financial Services
• 400 - 500 Employee

• Mortgage Loan Officer

  • Jan 2004 - Jan 2005

  -Assist Director with Home Load Submissions to 3rd Party Lenders - Prepare Evidence for loan submission- Customer Service and manage customer enquiries and leads- Assist with marketing to local real estate agents- Mortgage Broker Support- Liaise with BDMs from 3rd party lenders- Monitor and manage home loan approval process- Assessing clients' financial situations and personal needs in order to determine their borrowing capacity and find a suitable home loan.- Researching home loan packages and providing impartial advice to clients about the best available options.- Facilitating and managing the loan application and settlement process.



Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Home Loan Consultant and LJ Hooker Real Estate Account Manager and Business Development Manager

  • Oct 2000 - Jun 2002

  I worked in the LJ Hooker Home Loan Division of Suncorp Metway. I maintained strong business relationships with LJ Hooker Franchise Owners and Real Estate Sales Team. Through excellent communication and building strong business relationships, I obtained client referrals to write Suncorp Metway Mortgages. Duties:• Achieve and exceed sales targets & cross sell Home Building and Contents Insurance.• Attend LJ Hooker Sales Agents monthly meetings• Build and maintain strong business relationships with LJ Hooker Management and Sales teams• Qualify Leads, Identify all sales opportunities.• Create leads for insurance products – Home and Contents insurance• Obtain new leads for Suncorp Financial Advisors• Interview potential borrowers and facilitate Mortgage Applications.• Manage the loan approval for client, from application to settlement• Assessing clients' financial situations and personal needs in order to determine their borrowing capacity and find a suitable home loan.• Researching home loan packages and providing impartial advice to clients about the best available options.• Facilitating and managing the loan application and settlement process.



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Oct 1999 - Jun 2000

  Retail Branch Manager• Lead and supervise sales team to achieve results and KPI's for loans and insurance sales• Staff training and development, Deliver formal meetings• Collections of overdue payments and take action up to repossession of security when requiredProducts included, personal loans, car loans secured/unsecured, home loans, insurance products for home, contents, car, life insurance and loan protection insurance.

• Lending Specialist

  • Jan 1996 - Oct 1999

  Account Manager for Retail stores offering interest free finance. Including Harvey Norman, Sleep City, Fantastic Furniture and many others. Promote marketing campaigns using promotional material. Co-ordinate training sessions with Retail Staff on GE Interest Free options and completing contracts.Duties:• Account Manager.• Maintain Relationship with Retail Store Managers and Staff.• Track productivity from Retail Stores and promote current offers• Exceed KPI for loan units and loan dollar targets• Exceed KPI for Insurance sales• TOP Sales person in NSW for loans and insurance• Escalated to fast track Management program to become a qualified Retail Branch Manager and in January 1998 was promoted to Retail Branch Manager at Dee Why.



FAI Home Security

• Administration Manager

  • Jan 1994 - Jan 1996

  Administrative duties, conduct loan applications for customer finance, account manage customer interest free loans, accounts payable and receivables, booking security installations, Customer enquiries Administrative duties, conduct loan applications for customer finance, account manage customer interest free loans, accounts payable and receivables, booking security installations, Customer enquiries



Quinn O'Hannlon Architects

• Administrative Assistant / Traineeship

  • Jan 1993 - Dec 1993

  Business Administration Traineeship, PA to Architect, managed reception area, client enquiries, customer service, phone calls, set up meeting room for business clients, managed petty cash, accounts, tenders, quotes, copied architect plans, prepare contracts and all other general office duties. Business Administration Traineeship, PA to Architect, managed reception area, client enquiries, customer service, phone calls, set up meeting room for business clients, managed petty cash, accounts, tenders, quotes, copied architect plans, prepare contracts and all other general office duties.