Joelle Leilich

Performance Analyst at Provide Community
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Contact Information
us****@****om
(386) 825-5501
Location
Colchester, England, United Kingdom, UK
Languages
  • German Native or bilingual proficiency
  • English Native or bilingual proficiency

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Credentials

  • Excel Advanced
    Wise Training Owl
    Apr, 2023
    - Oct, 2024
  • Intro to SQL
    Wise Training Owl
    Mar, 2023
    - Oct, 2024

Experience

  • Provide Community
    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Performance Analyst
      • Nov 2022 - Present

      - social value reporting- reporting for the social care decision - project manager for building an integrated dashboard - adhic SystmOne reporting as required

    • Registration Authority Agent and Information Governance Administrator
      • Aug 2021 - Nov 2022

      - assisting with Information Governance systems and processes. - authenticating users and configured personal smartcard and identification cards - providing a day to day support for end users- administration in connection with the Registration Authority (RA)/ Smartcard scheme - update of a range of spread sheets, perform word processing and assist in report and policy compilation

    • Technology Support Officer
      • May 2020 - Aug 2021

      Main duties included but not limited to: providing day to day phone support for mobile phone users, maintaining records of assets, logging and resolving help tickets for end users, carrying out monthly audits on the asset management system, maintaining records of mobile phones in use, setting up mobile device management for mobiles and tablets, arranging and delivering hardware for staff, setting up appointments for front line engineers, purchasing hardware and licenses, liaising with managers to set up new starters, contacting managers to arrange return of equipment.Projects I worked on while in this role : helping engineers with the arrangements for the migration from Windows 7 to Windows 10, setting up a new IT service desk, setting up and implementing a new mobile management system, supporting service with setting up a website for online training bookings. Show less

    • Administrative Assistant
      • Mar 2019 - May 2020

      A support role, where I am providing administrative support to different departments. My main focus is on the IT services department, where I am supporting them with their operational projects, such as an IT asset audit, a smartphone replacement program for over 600 phones within 3 months, and the migration of windows 7 devices to windows 10. Duties: answering emails, chasing enquiries, updating customer records, filling in for other people, booking appointments, auditing, project management, Show less

  • Allstaff Employment Group
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Temporary Administrative Assistant
      • May 2018 - Mar 2019

      A new opportunity, where I was working as an admin assistant in the call centre of a local community enterprise that supplies personal alarms to people in the community. My role was that of support staff to help the call centre and the on the road engineers, mainly through answering the phone for basic enquiries, taking referrals from different sources, updating the customer database as needed, booking appointments, answering emails, mailings, as well as writing and sending out pre-contracts to new clients. Show less

  • Wivenhoe House Hotel
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Receptionist
      • Sep 2015 - Nov 2017

      An opportunity that builds on the skills I have learnt as a student at the Edge Hotel School. Where I once used to ask the questions as a students, I now have to answer them. The role involves a lot of customer contact, organisational skills, and most of all mentoring of students, who might not have any skills in the reception department when they start with us, and we shape them into able receptionist in two short weeks.

    • Student practitioner
      • Sep 2013 - Sep 2015

      A wide range of hospitality activities, from an operative level to managerial roles. Including but not limited to: housekeeping, reception, event management, waitressing, and working in the kitchens.

  • Williams and Griffin
    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Catering Assistant
      • Apr 2012 - Sep 2013

      A very Multi skilled role, where each day was different. In charge of the Staff Canteen - serving internal customers, working independently, preparing and selling food on the day, customer service. Working on the floor - clearing tables, helping with dish washing duties, supervising new staff members. Working on the counters - customer service, food handling, cash handling, preparing hot drinks, team work. Kitchen shifts - basic food prep, helping with the dishwasher, helping the kitchen porter, preparing cakes, scones and sandwiches. Floater - doing all of the above in one day on a need to do basis. Show less

Education

  • Edge Hotel School, Wivenhoe House, University of Essex
    Bachelor's degree, Hotel Management
    2013 - 2015
  • Colchester Institute, Essex
    BTEC Level 3, Hospitality and Events Operations
    2011 - 2013
  • Colchester Sixth Form College, Essex
    A-Level's, German (A), Ext Project (A), Maths (C), Crit Thinking (C), Gen Studies (D), English Lang+ Lit (D)
    2009 - 2011

Community

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