Customer Success Manager

• Jan 2023 - Present

My responsibilities included ensuring clients were successful and satisfied by understanding their needs and providing helpful solutions. Building enduring relationships with customers while providing them with onboarding and ongoing support was my crucial responsibility in this role. Additionally, I have found and hired excellent candidates for clients using my talent recruitment skills, fostering their success and progress by matching creative people with rewarding career opportunities. I also kept an eye on essential client KPIs to spot potential for growth or issues with attrition. Show less

Account Executive

• Mar 2023 - Present

Bright Network IEUK 2023: Business, Operations & Marketing Programme

• Jun 2023 - Jun 2023

Completing the Bright Network IEUK 2023: Business, Operations & Marketing internship has been an enriching experience that provided valuable insights and hands-on learning in operations and marketing. Working with a supportive team, I tackled real-world challenges, honed my skills, and took ownership of diverse projects, enhancing my problem-solving abilities and strategic thinking. The program's mentorship and inclusive community allowed me to forge lasting connections and grow personally and professionally. I am grateful for the opportunities and knowledge gained, and I am excited to apply these learnings to build a successful career in the business world. Through various companies' invaluable support, I have acquired comprehensive knowledge in essential areas such as crafting effective CVs, interview preparation, and understanding the intricacies of the hiring processes of renowned organizations like PWC, Vodafone, Nestle, British Airways, and more. These experiences have enriched my understanding of the professional world, equipping me with the skills and confidence to navigate the diverse recruitment landscapes and pursue opportunities with esteemed companies. Show less

Customer Service Advisor

• Oct 2022 - Dec 2022

Customer Service Advisor

• Feb 2022 - Oct 2022

Human Resources Manager

• Dec 2019 - May 2020

As a human resources manager with broad duties, I handle the complete recruiting process, from hiring entry-level to senior management profiles. My responsibilities include shortlisting and evaluating resumes, setting up in-person interviews for applicants, and overseeing daily HR operations. I manage the entire leave management system and carefully handle employee complaints. In addition, I am committed to actively maintaining and updating personnel files and providing a seamless induction and orientation programme for recruits. My responsibilities also include the maintenance of the Employee Database and employee engagement initiatives, which help provide a supportive and effective work environment. Show less

Research Assistant Intern

• Jun 2017 - Aug 2017

GHCL is a well-known Soda ash manufacturer in Ahmedabad, India. I was a research assistant intern where I was asked to do research in which I needed to predict the future demand for the product soda ash. Understanding the sales and direction of the retailers and vendors, I even got the opportunity to meet the clients and discuss the role of soda ash in making various other products. GHCL is a well-known Soda ash manufacturer in Ahmedabad, India. I was a research assistant intern where I was asked to do research in which I needed to predict the future demand for the product soda ash. Understanding the sales and direction of the retailers and vendors, I even got the opportunity to meet the clients and discuss the role of soda ash in making various other products.

Human Resources Manager

• Aug 2015 - Jul 2016

Customer Relations Associate

• May 2014 - Jul 2014

It was a sales and marketing internship where I spoke directly with customers and filled out feedback forms. After analysing and comparing feedback, I performed after-sale service activities like sending promotional emails and offers for further sales. It was a sales and marketing internship where I spoke directly with customers and filled out feedback forms. After analysing and comparing feedback, I performed after-sale service activities like sending promotional emails and offers for further sales.

Millennium development goals

• Jun 2013 - Aug 2013

It was an internship for the exposure and to have interaction with various other bagpackers.

Millennium Development Goal

• Jun 2013 - Aug 2013

It was a great experience and exposure where I learned and practised in detail about Human Resource Management, Marketing Tactics, Social Awareness, and Youth Empowerment.