Saidi Granados
Product Team Lead at Adia US- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Attison Barnes
I had the pleasure of working with Saidi for a few years in Austin and she was not only a great coworker but also a fantastic person to be around in a small office. She gets the job done, and also puts some serious thought into the problem at hand, often bringing in nuance and information that was previously overlooked and can materially change the direction of a new feature. I'd work with her again in a heartbeat.
Geoffrey Russel
As a tech lead, I worked with Saidi (the product lead) for two years at Adia in Austin, TX. I want to highlight three core strengths that I appreciated as a tech lead: her drive to foster a highly collaborative work environment, her deep knowledge of the product, and her leadership and project management skills. Of all the engineering & product teams I've worked with, Adia's has been the most collaborative. I attribute that to Saidi's willingness to foster an environment where engineers can reach out to product with questions any time of day. Whether it be edge cases, requirement clarifications, or sharing additional ideas, Saidi ensures a flexible, agile culture that can adapt and make necessary requirement changes quickly to avoid engineers getting blocked. Additionally, she shielded the engineering team from interruptions by establishing a chain of communication for all support requests from operations and other parts of the company. This ensured that incidents which could be resolved by the product team or at the L3 support level were taken care of, which enabled engineering work to progress unhindered. Saidi has an extremely deep knowledge of the product, its strengths and weaknesses, its capabilities, and how to leverage its features to build new ones. She can identify dependencies and complications that arise from features interacting with one another, and plan accordingly. Most importantly, she is always more than willing to share her knowledge and expertise with team members. This results in a better user experience for customers and also prevents defects from materializing. Saidi also finds ways to accomplish urgent requests from the business without even changing the product, such as explaining to the stakeholder how they could use the product differently to accomplish their goal. This reduces unnecessary engineering work which would otherwise be required to accomplish the same thing. Saidi is a proactive and engaging leader. She is cognizant of upcoming deadlines, project milestones, engineering capacity, and critical paths, and she plans accordingly, while always maintaining full transparency with stakeholders so everyone is on the same page. She communicates proactively with other business leads when project timelines need to be adjusted and keeps the engineering team honest about their commitments and estimations. Saidi also measures team progress and conducts sprint retrospective meetings to continuously improve the agile development cycle. It has been an amazing experience working with Saidi over the past two years. Both our team's yearly manager feedback surveys showed that one of the primary reasons engineers and product team members loved working at Adia is the collaborative environment that Saidi fosters between the teams. I would 100% work with Saidi again in the future and I know that she will succeed anywhere she goes!
Attison Barnes
I had the pleasure of working with Saidi for a few years in Austin and she was not only a great coworker but also a fantastic person to be around in a small office. She gets the job done, and also puts some serious thought into the problem at hand, often bringing in nuance and information that was previously overlooked and can materially change the direction of a new feature. I'd work with her again in a heartbeat.
Geoffrey Russel
As a tech lead, I worked with Saidi (the product lead) for two years at Adia in Austin, TX. I want to highlight three core strengths that I appreciated as a tech lead: her drive to foster a highly collaborative work environment, her deep knowledge of the product, and her leadership and project management skills. Of all the engineering & product teams I've worked with, Adia's has been the most collaborative. I attribute that to Saidi's willingness to foster an environment where engineers can reach out to product with questions any time of day. Whether it be edge cases, requirement clarifications, or sharing additional ideas, Saidi ensures a flexible, agile culture that can adapt and make necessary requirement changes quickly to avoid engineers getting blocked. Additionally, she shielded the engineering team from interruptions by establishing a chain of communication for all support requests from operations and other parts of the company. This ensured that incidents which could be resolved by the product team or at the L3 support level were taken care of, which enabled engineering work to progress unhindered. Saidi has an extremely deep knowledge of the product, its strengths and weaknesses, its capabilities, and how to leverage its features to build new ones. She can identify dependencies and complications that arise from features interacting with one another, and plan accordingly. Most importantly, she is always more than willing to share her knowledge and expertise with team members. This results in a better user experience for customers and also prevents defects from materializing. Saidi also finds ways to accomplish urgent requests from the business without even changing the product, such as explaining to the stakeholder how they could use the product differently to accomplish their goal. This reduces unnecessary engineering work which would otherwise be required to accomplish the same thing. Saidi is a proactive and engaging leader. She is cognizant of upcoming deadlines, project milestones, engineering capacity, and critical paths, and she plans accordingly, while always maintaining full transparency with stakeholders so everyone is on the same page. She communicates proactively with other business leads when project timelines need to be adjusted and keeps the engineering team honest about their commitments and estimations. Saidi also measures team progress and conducts sprint retrospective meetings to continuously improve the agile development cycle. It has been an amazing experience working with Saidi over the past two years. Both our team's yearly manager feedback surveys showed that one of the primary reasons engineers and product team members loved working at Adia is the collaborative environment that Saidi fosters between the teams. I would 100% work with Saidi again in the future and I know that she will succeed anywhere she goes!
Attison Barnes
I had the pleasure of working with Saidi for a few years in Austin and she was not only a great coworker but also a fantastic person to be around in a small office. She gets the job done, and also puts some serious thought into the problem at hand, often bringing in nuance and information that was previously overlooked and can materially change the direction of a new feature. I'd work with her again in a heartbeat.
Geoffrey Russel
As a tech lead, I worked with Saidi (the product lead) for two years at Adia in Austin, TX. I want to highlight three core strengths that I appreciated as a tech lead: her drive to foster a highly collaborative work environment, her deep knowledge of the product, and her leadership and project management skills. Of all the engineering & product teams I've worked with, Adia's has been the most collaborative. I attribute that to Saidi's willingness to foster an environment where engineers can reach out to product with questions any time of day. Whether it be edge cases, requirement clarifications, or sharing additional ideas, Saidi ensures a flexible, agile culture that can adapt and make necessary requirement changes quickly to avoid engineers getting blocked. Additionally, she shielded the engineering team from interruptions by establishing a chain of communication for all support requests from operations and other parts of the company. This ensured that incidents which could be resolved by the product team or at the L3 support level were taken care of, which enabled engineering work to progress unhindered. Saidi has an extremely deep knowledge of the product, its strengths and weaknesses, its capabilities, and how to leverage its features to build new ones. She can identify dependencies and complications that arise from features interacting with one another, and plan accordingly. Most importantly, she is always more than willing to share her knowledge and expertise with team members. This results in a better user experience for customers and also prevents defects from materializing. Saidi also finds ways to accomplish urgent requests from the business without even changing the product, such as explaining to the stakeholder how they could use the product differently to accomplish their goal. This reduces unnecessary engineering work which would otherwise be required to accomplish the same thing. Saidi is a proactive and engaging leader. She is cognizant of upcoming deadlines, project milestones, engineering capacity, and critical paths, and she plans accordingly, while always maintaining full transparency with stakeholders so everyone is on the same page. She communicates proactively with other business leads when project timelines need to be adjusted and keeps the engineering team honest about their commitments and estimations. Saidi also measures team progress and conducts sprint retrospective meetings to continuously improve the agile development cycle. It has been an amazing experience working with Saidi over the past two years. Both our team's yearly manager feedback surveys showed that one of the primary reasons engineers and product team members loved working at Adia is the collaborative environment that Saidi fosters between the teams. I would 100% work with Saidi again in the future and I know that she will succeed anywhere she goes!
Attison Barnes
I had the pleasure of working with Saidi for a few years in Austin and she was not only a great coworker but also a fantastic person to be around in a small office. She gets the job done, and also puts some serious thought into the problem at hand, often bringing in nuance and information that was previously overlooked and can materially change the direction of a new feature. I'd work with her again in a heartbeat.
Geoffrey Russel
As a tech lead, I worked with Saidi (the product lead) for two years at Adia in Austin, TX. I want to highlight three core strengths that I appreciated as a tech lead: her drive to foster a highly collaborative work environment, her deep knowledge of the product, and her leadership and project management skills. Of all the engineering & product teams I've worked with, Adia's has been the most collaborative. I attribute that to Saidi's willingness to foster an environment where engineers can reach out to product with questions any time of day. Whether it be edge cases, requirement clarifications, or sharing additional ideas, Saidi ensures a flexible, agile culture that can adapt and make necessary requirement changes quickly to avoid engineers getting blocked. Additionally, she shielded the engineering team from interruptions by establishing a chain of communication for all support requests from operations and other parts of the company. This ensured that incidents which could be resolved by the product team or at the L3 support level were taken care of, which enabled engineering work to progress unhindered. Saidi has an extremely deep knowledge of the product, its strengths and weaknesses, its capabilities, and how to leverage its features to build new ones. She can identify dependencies and complications that arise from features interacting with one another, and plan accordingly. Most importantly, she is always more than willing to share her knowledge and expertise with team members. This results in a better user experience for customers and also prevents defects from materializing. Saidi also finds ways to accomplish urgent requests from the business without even changing the product, such as explaining to the stakeholder how they could use the product differently to accomplish their goal. This reduces unnecessary engineering work which would otherwise be required to accomplish the same thing. Saidi is a proactive and engaging leader. She is cognizant of upcoming deadlines, project milestones, engineering capacity, and critical paths, and she plans accordingly, while always maintaining full transparency with stakeholders so everyone is on the same page. She communicates proactively with other business leads when project timelines need to be adjusted and keeps the engineering team honest about their commitments and estimations. Saidi also measures team progress and conducts sprint retrospective meetings to continuously improve the agile development cycle. It has been an amazing experience working with Saidi over the past two years. Both our team's yearly manager feedback surveys showed that one of the primary reasons engineers and product team members loved working at Adia is the collaborative environment that Saidi fosters between the teams. I would 100% work with Saidi again in the future and I know that she will succeed anywhere she goes!
Experience
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Adia
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United States
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Software Development
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1 - 100 Employee
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Product Team Lead
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Oct 2020 - Present
Rapidly promoted through roles to lead the product team of 5, including the Product Manager, Data Analyst, Application Support Engineer, Operational Specialist, and UI/UX Designer in the development of 6 projects per quarter.• Gather needs from all business groups and create a prioritized plan for new features and enhancements to drive business goals.• Write feature and user stories, provide feedback on UI/UX designs, and train new employees on the product.• Attend Scrum ceremonies as the product representative and lead grooming sessions to present features and user stories to developers to drive the conversation around story points and scheduling. Strategic Initiatives• Feature Creation Process: Devised a new process to organize feature creation among team members. - Established roles as the primary writer and a secondary writer to increase developer ideas that fulfill all requirements. - Set up bi-weekly brainstorming sessions for the team to share their current projects and gain feedback and new ideas. • New Development Team: Helped onboard 8 developers, creating in-depth product training and introduction to Scrum procedures.Technologies: Microsoft Azure DevOps, InVision, Zapier, Twilio, SQL, Xamarin, .NET, Javascript, jQuery, AngularJS
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Project Manager
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Nov 2019 - Oct 2020
Served as the liaison between the product team and the developer team to align deliverables with client requirements, managing timeline expectations, resolving discrepancies, and prioritizing product and developer backlog.ProjectsFlex Web App, Client: Adia AB5 Clients | Role: Project Manager | Duration: 3 Months• Built a new platform to enable to team to submit worked time within the constraints of the required task.• Completed the new feature on time despite the offshore team’s inexperience with the product. • Rescued an at-risk client that brought in 50% of annual company revenue. Order Bulk Import Tool, Client: Adia Operations Portal | Role: Project Manager Developed a tool that enabled us to fulfill a client requirement of 200-300+ orders per event through bulk booking.• Completed a large feature with 9 Stories working with a brand-new offshore team, communicating clearly and supporting them as their knowledge grew exponentially.• Shortened the creation of orders from 2 people working 3 days to 1 person creating all orders in about 4 hours, enabling operations to create and import spreadsheets with defined fields within the system.Technologies: Microsoft Azure DevOps, InVision, Zapier, Twilio, SQL, Xamarin, .NET, JavaScript, jQuery, AngularJS
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QA Specialist and Product Assistant
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Feb 2019 - Nov 2019
Demonstrated diversity of skill and adaptability in an early startup environment, earning rapid promotion.• Collaborated with the Product Manager to understand business requirements, worked with users to understand needs, and communicated regularly with developers to create user stories to improve the product.• Provided support across marketing, product feedback, worker support, client support, and IT.• Helped onboard new team members and offshore workers with understanding processes and guiding them through the product.Strategic Initiatives• Product Training: Identified pain points caused by not having a formalized training process and created product training for all new team members. - Authored onboarding and training for all employees regarding Adia products, including custom training for each role.- Provided 2-8 days of teaching for each user, vendor, manager, and internal Adia worker that used the product to create focused exercises.• Release Training: Developed training for each new release to ensure adoption of the changes and new features, as well as provide improved support to end-users.- Created a ticketing system and procedure to prioritize and support any reported bugs from all departments.• Test Release Process: Worked cross-functionally to fundamentally change testing methods and procedures, transforming release day from a dreaded event into a smooth process and company win. - Enabled more stable releases and less downtime in production.- Moved from one person testing the deliverables of all offshore developers.- Made the feature owner responsible for creating test cases as a part of the user story that the author could utilize during QA & UAT to verify that the work done by developers met the criteria.Technologies: Microsoft Azure DevOps, InVision, Zapier, Twilio, SQL, Xamarin, .NET, JavaScript, jQuery, AngularJS
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Operations
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May 2018 - Jan 2019
• A jack of all trades in an early start up including some marketing, product feedback, worker support, client support and IT support.• Helped onboard new workers by provide support in the process and guiding the through the product.• Managed clients and helped fulfilled their bookings of all sizes (from a handful of people to 600+)
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Tech Support Team Manager
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Feb 2014 - Mar 2018
Promoted to manage a team of 12-20 Advisors, providing performance review, motivation, coaching, and training in a fast-paced, customer-focused environment and offering bilingual technical support for customers in the United States, Canada, and Mexico.• Awarded Team Manager Honor Roll for March & May 2015.• Won Team Manager Top Performer in October 2014.• Earned the AppleCare Excellence Award in March 2013.• Hired, onboarded, and trained new advisors to deliver a XX%+ customer satisfaction rating. • Created initiatives to improve processes, reviewed metrics, and analyzed key performance indicators.
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Spanish AppleCare Tech Support Tier I & II
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Nov 2012 - Feb 2014
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Volt
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United States
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Staffing and Recruiting
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700 & Above Employee
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Spanish AppleCare Support Tier I
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Apr 2012 - Nov 2012
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The Home Depot
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United States
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Retail
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700 & Above Employee
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Department Supervisor
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Feb 2010 - Dec 2011
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IN"TANDEM Magazine
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Brooklyn, NY
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Co-Founder & Publisher
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Apr 2008 - Feb 2009
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Education
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2004 - 2008
Brooks Institute of Photography
BA, Profesional Photography -
2016 - 2017
The University of Texas at Austin
Full Stack Development -
2015 - 2015
Austin Community College
IT Project Managment
Community
