Sarah Sylvester

Data Analyst at Medbury Medical Services
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Contact Information
us****@****om
(386) 825-5501
Location
Ikeja, Lagos State, Nigeria, NG

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Credentials

  • Hubspot Sales Software
    HubSpot
    Sep, 2022
    - Nov, 2024
  • IBM data visualization and Dashboard with Excel and Cognos
    Coursera
    Aug, 2022
    - Nov, 2024
  • Excel 2016: Core Data Analysis, Manipulation, and Presentation
    Udemy Free Courses
    Nov, 2021
    - Nov, 2024
  • Analyzing and Visualizing Data with Microsoft Excel
    Coursera
    Feb, 2021
    - Nov, 2024
  • Customer Service and Sales
    Coursepedia
    Jan, 2020
    - Nov, 2024
  • Certified Scrum Master®️ (CSM)
    Scrum Alliance
    Jul, 2021
    - Nov, 2024

Experience

  • Medbury Medical Services
    • Nigeria
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Data Analyst
      • Oct 2018 - Present

      Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data. Designing and maintaining data systems and databases; this includes fixing coding errors and other data-related problems. Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts. Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine. Show less

  • Certification Edge
    • Nigeria
    • Education Management
    • 1 - 100 Employee
    • Customer Service Manager
      • Feb 2017 - Sep 2018

      Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with profitable customers Making weekly and monthly reports and surveys Staying current on the latest industry trends and techniques Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with profitable customers Making weekly and monthly reports and surveys Staying current on the latest industry trends and techniques

  • starrygoldacademy
    • Nigeria
    • Advertising Services
    • 1 - 100 Employee
    • Sales Consultant
      • Dec 2014 - Jan 2017

      Conduct presentations to demonstrate to potential clients the benefits of our products. Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals. Discover customers’ needs and offer solutions to them through the company’s services or products. Research sales statistics and establish sales potential with new businesses in our target area. Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long-lasting business relationship with them. Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products. Assemble product displays in a given market. Determine new ways to make products appealing by observing the environment and current trends. Show less

Education

  • University of Lagos
    Bachelor of Science - BS, Accounting
    2016 -

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