Sales Associate

• Jul 2023 - Present

Customer Service Lead

• May 2020 - Jul 2023

• Proficiently receiving calls, providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner. • Developing strong enduring relationships with existing and potential clients with the specific purpose of deepening relationships, resolving issues, identifying opportunities and managing crises. • Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation. • Efficiently resolving complaints and inquiries in any given week and consistently meeting performance benchmarks in all areas such as customer satisfaction, issue resolution, speed, accuracy and volume. • Professionally evaluating and prioritizing customer inquiries to better serve the customers via phone, and emails. Show less

Customer Support Specialist

• Jul 2019 - Apr 2020

• Organized and prioritized paperwork, managed incoming and outgoing mail, scheduled meetings, answered telephones, directed calls and took messages, and routed various documents throughout the office. • Performed administrative and clerical functions including handling requests, queries, managing calendars, forwarding messages and confirming appointments as necessary • Fostering an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. • Established solid and trusting relationships through exceptional communication and interpersonal skills. Show less

Architect

• May 2016 - Oct 2016

• Assisted with projects from concept through delivery including researching, designing, and producing documents. • Conducted periodic on-site observation of work during construction to monitor compliance with plan. • Assisted in enhancing a smooth workflow within the team by preparing and delivering a work plan, identifying cost and resources. • Interpreted construction drawing to artisans to ensure that all laid down are followed. • Assisted with projects from concept through delivery including researching, designing, and producing documents. • Conducted periodic on-site observation of work during construction to monitor compliance with plan. • Assisted in enhancing a smooth workflow within the team by preparing and delivering a work plan, identifying cost and resources. • Interpreted construction drawing to artisans to ensure that all laid down are followed.