Insider Member

• Aug 2022 - Present

Virtual Assistant

• Jul 2022 - Present

- Assisting business owners and top executives in making better use of their time by taking care of all the minute details of their schedules as well as administrative and office management tasks.- Leveraging a variety of tools, hard skills, and soft skills to provide clients with high-quality services including Inbox & Calendar management, Scheduling, Internet research, Travel Management, Data Entry, Transcribing, Event management, Social Media management/maintenance, Customer Service, and Lead generation. Show less

Transcriptionist

• Mar 2020 - Present

- Generating transcripts for audio and video files.- Translating documents across the Igbo and English languages.- Creating and translating Igbo and English subtitles for movies and short videos.

Proofreader and Editor

• Jan 2017 - Present

Review and produce error-free documents for clients, addressing general sentence flow, readability, and structural issues as well as grammar, punctuation, and spelling errors.

Customer Service

• Jul 2021 - Sep 2021

- Meeting a weekly average of over 60 customers and providing support to them on inquiries about the products and services on offer. - Receiving customers’ complaints on products or services purchased and providing optimal resolutions to their issues and increasing customer retention rate. - Taking records of customer requests and complaints, analyzing the data for recurring trends, and highlighting them to the appropriate teams for proper rectification. - Meeting a weekly average of over 60 customers and providing support to them on inquiries about the products and services on offer. - Receiving customers’ complaints on products or services purchased and providing optimal resolutions to their issues and increasing customer retention rate. - Taking records of customer requests and complaints, analyzing the data for recurring trends, and highlighting them to the appropriate teams for proper rectification.

Web Developer

• Jul 2019 - Sep 2019

Designed and developed the Front-end portion of websites for the company's clients. Designed and developed the Front-end portion of websites for the company's clients.