Manager Field Support

• Feb 2008 - May 2013

• Manage and direct operations pertaining to field service for this company specializing in fiber optic systems. • Lead and supervise team of field service engineers, ensuring all objectives are completed efficiently.• Personally oversee the installation of multi-channel fiber optic systems.• Manage large, complex fiber optic projects from start to finish. • Provide exceptional customer service and technical support to end users.• Perform extensive troubleshooting; identify problems and quickly resolve.• Evaluate client requirements for fiber optic systems. Recommend and install equipment and/or upgrades as needed. • Provide extensive training of employees, ensuring exemplary performance.• Accurately document and log all work performed.• Train customers in operation of equipment, ensuring they are knowledgeable and competent.• Coordinate large installations. Organize and schedule team for optimal efficiency.• Continually monitor and assess work performed, ensuring we are on track to meet client requirements.• Deliver consistently outstanding performance.• Received prestigious “Key Contributor” award for consistently exceeding performance expectations.• Help create a vibrant, high energy work culture that makes it possible to attract and retain excellent employees.• Establish open lines of communication with staff, ensuring all issues are identified and expediently resolved. • Evaluate staff performance, recognize excellence and make recommendations for improvement when required. Show less

Field Service Supervisor

• 2000 - 2008

Field Service Engineer

• 1993 - 2000

Engineering Associate

• 1991 - 1993

Part of an engineering group developing RF and electro-optic products for manufacture. Responsibilities included, assembling and evaluating circuit assemblies and system components, designing PC board layouts, schematics and assembly drawings. Also, developing product documentation including factory test procedures and user manuals.

Field Service Manager

• 1986 - 1991

Coordinated all on-site multichannel system installations. Devised customer training programs, wrote field installation and troubleshooting procedures. Responsible for product demonstrations, approved overall system designs, integration, test and field installations.• Assisted with the system design, performed customer training and system installation for a multichannel fiber optic system, for the XXIV Olympiad, Seoul , S. Korea. Awarded Letter of Appreciation from the Korean Telecommunication Authority.• Exemplary Service Award, Catel Telecommunications Inc. Show less

Repair Department Supervisor

• 1982 - 1986

Responsible for a multi-person customer equipment repair department. Established departmental budget, maintained and organized repair records, alerted our engineering department to potential equipment design or component failure issues.

Avionics Technician, AT

• 1981 - 1989

Responsible for the maintenance and repair of Electronic Counter Measure (ECM) systems, and navigation and communication equipment. Responsible for the maintenance and repair of Electronic Counter Measure (ECM) systems, and navigation and communication equipment.