IT Operations Manager

• Aug 2019 - Present

- Manage a team of 20 IT Support Specialists- Incident Manager- Change Manager- Escalations Manager- Office 365 Administrator

IT Infrastructure & Support Manager

• Jul 2018 - Jul 2019

IT Support Manager

• Aug 2016 - Jul 2018

Virgin Galactic is on track to become the world’s first privately funded commercial space line. It is dedicated to becoming a world leader in sub-orbital commercial space tourism with a longer term vision to develop other space technologies that have the potential to open space to significantly more people and users.

IT Support Lead

• Sep 2013 - Aug 2016

IT Operations Manager

• Aug 2019 - Present

IT Infrastructure & Support Manager

• Jul 2018 - Jul 2019

IT Infrastructure & Support Manager

IT Support Manager

• Aug 2016 - Jul 2018

The Spaceship Company (TSC) is Virgin Galactic’s wholly owned space-system manufacturing organization. Headquartered at Mojave Air and Space Port in Mojave, California, it is building and testing a fleet of WhiteKnightTwo carrier aircraft and SpaceShipTwo reusable spaceships that, together, form Virgin Galactic’s human spaceflight system. Like many Virgin companies across the world, its team of over 350 talented and dedicated engineers, technicians and professionals are drawn together by a willingness to disrupt and challenge the status quo and deliver innovative aerospace solutions to our customers’ needs. TSC’s extensive capabilities encompass preliminary vehicle design and analysis, manufacturing, ground testing, flight testing and post-delivery support. Show less

IT Support Lead

• Sep 2013 - Aug 2016

IT Helpdesk Manager/System Administrator

• Sep 2010 - Sep 2013

As the Global IT Helpdesk Leader, I provided managerial and technical guidance to Level 1, 2, and 3 Technicians and to the international Helpdesk team comprised of 29 individuals with offices located in USA, Mexico, and India. We were part of an international team of 60 IT members which was headquartered in Sylmar, CA. As the trainer for incoming Helpdesk members worldwide, I always led by example and set myself to the highest standards in every single task I carried out. I worked around the clock, 12, 24, and 36 hour shifts to be fully available for our North American, South American, European, and Asian clientele of about 1800 internal and 2500 external users worldwide. I handled escalated issues from Level 2 and Level 3 support, as well as day to day support and maintenance to virtual Windows 2003/2008 servers via Citrix Access Management/Presentation Server Console and VMWARE VSphere client. Each day I worked intensely with the following applications and was the worldwide lead on every one of these technologies: Active Directory, Exchange Management Console 2010, Citrix, VMWARE, SQL Server Reporting Services, Avaya Contact Center Management, and Avaya Call Pilot Manager for Voicemail. I was responsible for managing and creating access and subscriptions to our SQL Server Reporting Services. Responsible for creating, managing, migrating, and troubleshooting Microsoft Exchange accounts, including user inboxes, distribution groups, and mailbox database moves and migrations across 2 domains. My other tasks included managing folder permissions and security groups in 2 domains. Daily activities also included creating new software and operating procedures and presenting them to the company. I am very proud of the work I accomplished at this company and work I did to elevate the knowledge of every single member of the IT Department. Show less

System Engineer

• Aug 2009 - Aug 2010

As the sole IT person, I deployed and managed the Watchguard Firewall, Dell Servers and switches, VM’s, backups, Exchange Server 2007, Sophos AV, manufacturing software licensing servers, print server, network cabling, as well as the desktops/laptops and images. I upgraded the domain from 2003 to 2008, Exchange from 2003 to 2007, and Windows client computers from XP to Win 7. Deployed and managed Nortel VOIP system. Upgraded entire network from 100mb to 1GB, including a complete MDF refresh of hardware, software, and cabling. Show less

IT Helpdesk Supervisor

• Jul 2007 - Aug 2009

Technical Support Lead

• Aug 2004 - Jul 2007