Derek Fitzpatrick
Customer Success Manager at Productboard- Claim this Profile
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Topline Score
Bio
Vishal Rana
I managed Derek for most of this time at Segment, and can say without a doubt he radically changed the energy and culture of our team in Dublin. He helped the team celebrate wins, managed tough customer situations, and brought broader visibility to the awesome work the team was doing. He has a broader view on strategy than just focusing on customer success, and was able to collaborate across all GTM functions to get the job done and build cohesion in our office.
Irmantas Levanas
I'm lucky to have worked with Derek for more than 3 years. Not only he's capable of successfully managing and scaling the SaaS startup company, but he's also a great coach and mentor no matter what your role is. A constant hands-on attitude, most efficient and actionable next steps based on data, radical candour applied in his engagements - that's the perfect combo Derek has applied that helped him to build a strong EMEA team of A-players in Dublin
Vishal Rana
I managed Derek for most of this time at Segment, and can say without a doubt he radically changed the energy and culture of our team in Dublin. He helped the team celebrate wins, managed tough customer situations, and brought broader visibility to the awesome work the team was doing. He has a broader view on strategy than just focusing on customer success, and was able to collaborate across all GTM functions to get the job done and build cohesion in our office.
Irmantas Levanas
I'm lucky to have worked with Derek for more than 3 years. Not only he's capable of successfully managing and scaling the SaaS startup company, but he's also a great coach and mentor no matter what your role is. A constant hands-on attitude, most efficient and actionable next steps based on data, radical candour applied in his engagements - that's the perfect combo Derek has applied that helped him to build a strong EMEA team of A-players in Dublin
Vishal Rana
I managed Derek for most of this time at Segment, and can say without a doubt he radically changed the energy and culture of our team in Dublin. He helped the team celebrate wins, managed tough customer situations, and brought broader visibility to the awesome work the team was doing. He has a broader view on strategy than just focusing on customer success, and was able to collaborate across all GTM functions to get the job done and build cohesion in our office.
Irmantas Levanas
I'm lucky to have worked with Derek for more than 3 years. Not only he's capable of successfully managing and scaling the SaaS startup company, but he's also a great coach and mentor no matter what your role is. A constant hands-on attitude, most efficient and actionable next steps based on data, radical candour applied in his engagements - that's the perfect combo Derek has applied that helped him to build a strong EMEA team of A-players in Dublin
Vishal Rana
I managed Derek for most of this time at Segment, and can say without a doubt he radically changed the energy and culture of our team in Dublin. He helped the team celebrate wins, managed tough customer situations, and brought broader visibility to the awesome work the team was doing. He has a broader view on strategy than just focusing on customer success, and was able to collaborate across all GTM functions to get the job done and build cohesion in our office.
Irmantas Levanas
I'm lucky to have worked with Derek for more than 3 years. Not only he's capable of successfully managing and scaling the SaaS startup company, but he's also a great coach and mentor no matter what your role is. A constant hands-on attitude, most efficient and actionable next steps based on data, radical candour applied in his engagements - that's the perfect combo Derek has applied that helped him to build a strong EMEA team of A-players in Dublin
Credentials
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Productboard & Jira Certification
ProductboardOct, 2022- Nov, 2024 -
Qualified Financial Advisor
Institute of Bankers Ireland
Experience
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Productboard
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United States
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Software Development
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200 - 300 Employee
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Customer Success Manager
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Apr 2022 - Present
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Education
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Dublin Business School
BA (Hons) Degree, Second Class Honours, Business Studies -
University College Dublin
Diploma, Consumer Credit Studies -
University College Dublin
Diploma, Financial Advice