Analyst

• Jun 2022 - Present

Analyst within the project team at Nucleo, working on several projects and large scale transformation programs with clients primarily in the utilities sector. - RAID log management - Data analysis - Test management - Process mapping - Training material development - Business analysis - Client facing demos Analyst within the project team at Nucleo, working on several projects and large scale transformation programs with clients primarily in the utilities sector. - RAID log management - Data analysis - Test management - Process mapping - Training material development - Business analysis - Client facing demos

Sales Assistant

• Sep 2019 - Apr 2022

- Trained over 10 new staff members in different aspects of store operations. - Performed within a team of 6 where key performance indicators are essential, adjusting work rate or activities to help team achieve these targets. - Operated tills with speed and accuracy, serving hundreds of customers daily whilst maintaining customer service. - Merchandised stock efficiently and monitored in store inventory of fresh produce to minimise stock loss. - Elicited a high level of customer service by aiding customers in a polite and friendly manner and displaying a detailed knowledge of products. Show less

Retail Assistant

• Oct 2018 - Sep 2019

Lifeguard/ swim teacher

• Mar 2018 - Oct 2018

- Maintained a high level of physical and mental fitness, working in a high-pressure environment required a high level of alertness and concentration. - Lead a team of 6 lifeguards, involved planning swim lessons and events, delegating various tasks and supervising completion of tasks. - Developed weekly lesson plans ahead of swim classes, evaluating weekly progress of swimmers enrolled; scheduled training lessons to guide swimmers in techniques, graduating 20 non-swimmers to intermediate group. - Analysed pools timetable and scheduled hundreds of lessons in alignment with timetable. - Administration: operated front desk, involved balancing till and books after each shift. Held pool key, was often responsible for the opening and closing of pool. - Communicated and provided feedback to 30-40 parents weekly and discussed child’s progress. - Conducted both individual and group swim lessons with children and adults, often with groups of 12- 15 members. Show less