Thang Pham

Research Specialist at AusNet Services
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Vietnamese Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Credentials

  • Business Analytics with SQL and Python
    RMIT University
    Nov, 2020
    - Nov, 2024
  • Qualified Professional Researcher (QPR)
    The Research Society (formerly Australian Market & Social Research Society AMSRS)
    Mar, 2019
    - Nov, 2024

Experience

  • AusNet Services
    • Australia
    • Utilities
    • 700 & Above Employee
    • Research Specialist
      • Jul 2022 - Present

      • Managing qualitative and quantitative research projects, including developing project strategy and plans• Drafting research briefs, surveys/interview guides and conducting desktop research• Analysing and interpreting data from various data sources• Translating data and distilling research findings into valuable insights and recommendations• Writing presentations, reports and publications that communicate findings of research and customer analysis• Providing advice on research methodologies and data analytics for stakeholders from various backgrounds and experience• Managing external vendors for research programs and technology platforms• Managing stakeholder relationships and expectations, focusing on understanding stakeholder issues in order to develop appropriate research solutions

  • Qualski
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Insights
      • Apr 2019 - Jun 2022

      CoverCard is an awarded technology startup based in Melbourne, aiming to improve the lives of workers and employers through data and technology. Qualski is our labour market analytics offering.• Supporting the development of CoverCard, and particularly the Qualski labour market analytics platform. • Labour market insights identification, analysis and reporting.• Qualski major clients include the Queensland Department of Employment, Small Business and Training, Master Builders Association of Victoria, the Aged Care Workforce Industry Council, Construction Industry Training Board and the Minerals Council of Australia.

  • The Realise Group
    • Australia
    • Market Research
    • 1 - 100 Employee
    • Insights Manager
      • May 2014 - Mar 2021

      • Working with the Managing Director and Account Managers to design and implement research projects for large national and international clients across different sectors including retail, petrol and convenience, fast moving consumer goods, real estate and telecommunications. • Collaborating with internal and external stakeholders to develop research proposals, design appropriate research instruments and data collection techniques, and identify relevant secondary data sources.• Analysing quantitative data from multiple data sources using SPSS (including AMOS) and Excel (including VBA). Developing coding frames to capture insights from qualitative data.• Developing actionable business insights from the data, preparing impactful reports and presentations• Designing and managing online analytic dashboards to help clients track their real-time customer feedback and respond swiftly to outstanding issues.

  • The University of Western Australia
    • Australia
    • Higher Education
    • 700 & Above Employee
    • PHD Candidate
      • Aug 2008 - May 2013

      • Worked on a practical thesis that helped two Australian fast food retailers to improve customer responses to their sales promotions• Designed sales promotions and customer surveys based on the retailers’ needs, their customer data and a review of relevant marketing literature • Assisted the retailers in the implementation of the experimental sales promotions• Analysed survey responses and store sales data using Excel and SPSS to address research objectives • Worked on a practical thesis that helped two Australian fast food retailers to improve customer responses to their sales promotions• Designed sales promotions and customer surveys based on the retailers’ needs, their customer data and a review of relevant marketing literature • Assisted the retailers in the implementation of the experimental sales promotions• Analysed survey responses and store sales data using Excel and SPSS to address research objectives

  • Edith Cowan University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Research Analyst
      • Oct 2009 - Jan 2011

      • Researched, analysed and coordinated materials for a book publication and a conference paper on the topic of Chinese investment in the Australian mining sector • Provided support for the Centre Director in managing relationships with a range of stakeholders including overseas sponsors • Researched, analysed and coordinated materials for a book publication and a conference paper on the topic of Chinese investment in the Australian mining sector • Provided support for the Centre Director in managing relationships with a range of stakeholders including overseas sponsors

Education

  • The University of Western Australia
    Doctor of Philosophy, Business (Marketing & Consumer Behaviour)
    2008 - 2012
  • Victoria University of Wellington
    Bachelor of Commerce (Honours), Marketing & International Business
    2004 - 2007

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