Senior Business Analyst

• Oct 2022 - Present

- Led the development of four business cases for a multi-year ICT infrastructure program, ensuring alignment with ICT roadmaps, business objectives and delivering on expected outcomes. - Facilitated end-to-end analysis, including current and future state design, transition plan, problem statement and solution options analysis. - Conducted thorough financial analysis, including cost of ownership and benefits analysis, to support the development of business cases for key projects and initiatives. - Supported Project Managers with scope activities to ensure value delivery, while maintaining project timelines and staying within budget constraints. - Translated business requirements into clear and concise requirement documents, ensuring that all stakeholders were aligned and aware of project deliverables. - Contributed to risk identification and management, and developed and implemented risk mitigation strategies to mitigate potential issues. - Collaborated with internal and external stakeholders, including vendors and consultants, to identify effective project delivery approaches. - Successfully revitalized the Business Analysis Community of Practice by sharing innovative ideas and promoting a culture of continuous learning and development within the team. Show less

Senior Business Analyst

• Mar 2021 - Sep 2022

- Performed business analysis, requirements elicitation, scope, and backlog management activities. Self-managed analysis work across a variety of projects and initiatives; analysed, designed, prioritised, communicated and validated requirements. - Led requirements elicitation activities with internal and external stakeholders to understand business needs. Facilitated meetings, workshops, group sessions and conducted interviews. - Built and fostered strong and balanced relationships with other units across the business. - Articulated requirements to development teams in the form of business requirement documents, process maps, user stories and acceptance criteria to ensure the solution meets the business needs and user acceptance tests are executed correctly. - Contributed to risk identification and management, including the development and implementation of risk mitigation strategies. - Developed comprehensive process, operational and end user documentation by writing in plain English. - Collaborated with Service Designers, Solution Architects, customer facing teams to work out effective approach for project delivery. - Reignited the Business Analysis Community of Practice, partnered with Capability Managers on continuous professional development of the team, buddied new starters to help them get up to speed, coached and mentored other Business Analysts. - Facilitated Scrum ceremonies, configured and managed Attlasian Jira, Scrum and Kanban boards, enabling the development teams to stay on track and help address any issues or impediments. - Supported Project Managers and Product Owners with scope activities, backlog refinement, setting Sprint goals, development of a definition of done to prioritise work outputs, ensure value delivery, and that the projects are on time and under budget. - Teamed up with other Scrum Masters, promoted consistency, championed Agile ways of working across teams to improve productivity and deliver value. Show less

Business Analyst

• Apr 2016 - Mar 2021

- Designed and delivered digital solutions that transformed Inland Revenue into an intelligence-led, agile and customer centric organisation. - Led facilitating activities with internal and external stakeholders, defined the scope of work, validated, confirmed and prioritised the requirements, reviewed customer experience maps and user stories. - Streamlined business processes by modelling and reviewing them in ARIS BPM Suit, identifying bottlenecks, documenting business rules that improved decision making and cost savings. - Advised and informed the business on complex legislative issues by analysing and eliciting requirements from tax legislation, policies and regulations (including administered by other government agencies) that ensured the enterprise solution calculates tax accurately. - Confirmed design of solutions meets the requirements by performing quality assurance activities, requirements tracing, reviewing test scenarios and user acceptance testing. - Managed complex customer and stakeholders’ relationships across the organisation, influenced key stakeholders, gained their trust and buy-in to ensure successful implementation of solutions. - Oversaw work on proofs of concept and prototypes, delivered presentations, walkthroughs of requirements for customers and other agencies. - Developed comprehensive end user documentation by writing in plain English, gathering customer intelligence and turning insights into documented sets of clear instructions that reduced training costs and achieved greater end users’ satisfaction. - Coached, trained and mentored members of the team, conducted peer-reviews. Fostered positive work environment by sharing constructive feedback, participating in technical discussions, developing best practice documentation, ensuring the analysis and documentation are of high quality. - Functioned as an Agile Scrum Master, coordinated planning activities, task sizing, populating and administering Attlasian Jira, Sprints and Kanban boards Show less

Shift Supervisor

• Dec 2014 - Apr 2016

Senior Tax Officer

• May 2013 - Oct 2013

Digital Content Manager

• Jan 2010 - May 2013

Accountant

• May 2012 - Apr 2013

Team Manager

• Feb 2010 - Apr 2012

Senior Claims Officer

• Dec 2003 - Jan 2010

IT Support Engineer

• Nov 2002 - Dec 2003