Andreas Jørgensen

Commercial Manager at CBB Mobil A/S
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Contact Information
us****@****om
(386) 825-5501
Location
Copenhagen, Capital Region, Denmark, DK
Languages
  • Danish Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Bio

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Credentials

  • Communicating in Times of Change
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Prince2
    ILX Group
    Nov, 2017
    - Nov, 2024
  • Certified COPC Implementation Leader
    COPC Inc.
    Mar, 2017
    - Nov, 2024

Experience

  • CBB Mobil A/S
    • Denmark
    • Telecommunications
    • 1 - 100 Employee
    • Commercial Manager
      • Jan 2022 - Present

      - Hardware P&L Owner (+100 mDKK revenue)- Churn Management- Business Development- Campaign Activities

    • Sales & Service Manager
      • Dec 2020 - Jan 2022

      Leading a group of awesome team leaders and a sales performance coach.Together we manage our operation of 40 dedicated employees covering the following functions:- Frontline- Outbound- Education- Quality AssuranceAdditional responsibilities:- Sales & Service Metrics- Sales Management (+30.000 yearly sales)- Participating in Commercial & Weekly KPI activitiessee less

    • Operational Excellence Manager
      • Dec 2019 - Dec 2020

      Managing operations in the customer service department by leading 11 employees responsible for workforce management, recruiting, education, and quality assurance. Building on the core principles of the COPC framework in order to keep up with best practice in the industry and striving towards operational excellence and a high-performance culture where relevant metrics is used to highlight progress and success.

    • COPC Project Manager
      • Sep 2017 - Dec 2019

      Driving value-adding change in the Customer Service department by implementing the international accredited COPC framework with the purpose of enhancing the customer experience together with the organizational performance.Among others I introduced a Balance Scorecard tracking the most relevant Key Performance Indicators and established a Quality Assurance team which uncovered various areas where the organization had room for improvement.

    • Operations Coordinator
      • Mar 2017 - Sep 2017

      Change of venue.Responsible for the same areas as in my former position with the addition of short- and long term planning of employees.

  • Telenor
    • Norway
    • Telecommunications
    • 700 & Above Employee
    • Real-time Controller
      • Aug 2015 - Mar 2017

      Real time management of +100 employees in the customer service department in order to achieve and deliver targeted service levels across various channels together with monitoring and financial control of outsourcing partners.Furthermore responsible for handling and communicating threatening incidents and situations to the rest of the organisation as well as the customers.

    • Customer Service Assistant
      • Jan 2015 - Aug 2015

      Starting from scratch.It was a valuable experience since you get to know customers on the most basic and direct level – living and reliving the joys and challenges as experienced by customers.

Education

  • Copenhagen Business School
    HD del 2, International Business
    2017 - 2019
  • Aalborg Universitet
    HD del 1, Business Administration and Management, General
    2015 - 2017

Community

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