Senior Project Manager

• Jun 2023 - Present

Managing Director

• Apr 2022 - Jun 2023

Crafting an environment where creativity can thrive by focusing on being a human-first agency through mindfulness and empathy and giving my team the space to flourish and our clients to prosper.

Client Operations Director

• Jan 2020 - May 2022

• Key Account Management-- Lead project teams to ensure client and project goals are met-- Work with project manager to align tasks to project requirements and keep projects in scope-- Set client strategy and monitor progress and alignment to achieving goals-- Writing of Business Requirement Documentation-- Project budget tracking• Strategy Development-- Work with MD to develop company strategy and implementation plan-- Track progress to achieving company goals and roll-out within company and team-- Setup career & learning paths for team members, matching personal goals with company goals• Regulatory management-- Ensure all Smudge policies align with POPI, GDPR and other regulatory requirements-- Ensure all digital clients and campaigns align with POPI, GDPR and other regulatory requirements. • Clients: Huawei, Nedbank, Citadel Show less

Senior Business Manager

• Jun 2018 - Jan 2020

• Project Management-- Budget preparation & monitoring for client projects-- Resource allocation-- Business Analytics-- Statement of Work document preparation-- User requirement specification document preparation-- Website testingTools used: Monday.com, Google Docs, Harvest• Regulatory management-- Ensure all Smudge policies align with POPI, GDPR and other regulatory requirements-- Ensure all digital clients and campaigns align with POPI, GDPR and other regulatory requirements. • Customer Success-- Onboarding of new clients.-- Account management-- Reporting and analytics-- New business development-- Troubleshooting queries to understand problems and identify solutions• Social Media management- Social Media strategy development- Scheduling and posting of social media posts for Facebook, Twitter, LinkedIn and Instagram- Tools used: Buffer, Hootsuite• Clients: Huawei, Massmart, Standard Bank, Nedbank Show less

Member

• Jul 2016 - Jun 2023

Support Driven is a community of people in Customer Support and Success helping each other. It provides me great insight into the Customer Support and Success sphere and how to improve and grow within the CS space. Support Driven is a community of people in Customer Support and Success helping each other. It provides me great insight into the Customer Support and Success sphere and how to improve and grow within the CS space.

Co-Founder

• Jul 2020 - Dec 2021

Co-Founder

• Dec 2019 - Jul 2021

Digital Marketing Partner

• Feb 2018 - Jun 2018

Digital Marketing Partner for Crowdsourcing Week Global Conference 2018 taking place in Washington D.C. 24 - 28 October working with globally distributed team and international partners to ensure success for #CSWGlobal18 • Social Media management - Social Media strategy development - Creation, scheduling and posting of social media posts for Facebook, Twitter, LinkedIn and Instagram - Tools used: Buffer, Planoly, SocialOomph • Email Marketing - Copy-writing for weekly newsletters and adhoc newsletters to curated member lists - Curation of lists to ensure GDPR compliance - Tools used: Mail Chimp • Event Management & Marketing - Setup & management of CSW Global Conference 2018 on Eventbrite - Monitoring of ticket sales, discount code effectiveness and setting of pricing strategy - Tools used: Eventbrite • Website administration - Setup of CSW Global 18 page - Content updates with speakers, partners and other content as required - Tools used: WordPress Show less

Client Success Manager

• Oct 2017 - Jun 2018

• Customer success management - Onboarding of new clients. - Event management for book launch events and personal branding programs. - Support for new clients with all queries relating to S.U.I.T.S ™ book launch - Troubleshooting queries for website • Project management - Primarily focused on the book launch of S.U.I.T.S ™ Tailor Made Personal Branding for Iconic Leadership - Project plan development for book launch covering October 2017 to January 2018 - Task creation and resource allocation using Asana and Harvest • Campaign management - Digital strategy development and planning across multiple platforms for SUITS book launch. - Platforms include: -- Facebook -- Twitter -- Medium -- LinkedIn -- AdWords - Weekly status reports prepared with analytics and suggested next steps presented as part of report deck. Show less

Small Business Owner

• Oct 2017 - Jun 2018

• Customer success management • Project management • Campaign management • New business development • Customer success management • Project management • Campaign management • New business development

Project Manager

• Nov 2016 - Sep 2017

• Project management -- Role is primarily client facing which involved daily communication with clients -- Preparation of Statement of Work to align to client campaigns -- Management of CE's for Always On and campaign work -- Development of project plans through Team Gantt -- Preparation of creative & strategy brief based on client requirements, internal brainstorms and team skill set -- Monthly budgeting and forecasting for project director • Traffic management -- Daily traffic management through in-house traffic software • Clients: Nestle, Nola, Kulula, Colgate Show less

Digital Project Manager

• Nov 2015 - Nov 2016

• Project Management -- Budget preparation & management -- Resource allocation & timeline projection -- Functional requirement specification document preparation • Traffic management -- Development resources allocated through Chase based on project timelines and work requirements • Campaign reporting using Campaign Monitor • Process development • Clients: Kulula, Avios, ABSA, Ultradog • Project Management -- Budget preparation & management -- Resource allocation & timeline projection -- Functional requirement specification document preparation • Traffic management -- Development resources allocated through Chase based on project timelines and work requirements • Campaign reporting using Campaign Monitor • Process development • Clients: Kulula, Avios, ABSA, Ultradog

Client & Project Manager

• Sep 2014 - Nov 2015

• Project Management -- Budget preparation & management -- Resource allocation & timeline projection using Asana -- User training -- Client support • Social Media Setup and content management for clients • New business development • Client Manager • Clients: Massmart, Standard Bank, Timberland, Mercantile Bank, Pan African Resources, Rockwell Diamonds • Project Management -- Budget preparation & management -- Resource allocation & timeline projection using Asana -- User training -- Client support • Social Media Setup and content management for clients • New business development • Client Manager • Clients: Massmart, Standard Bank, Timberland, Mercantile Bank, Pan African Resources, Rockwell Diamonds

Partner

• Jul 2012 - Aug 2014

As business partner, I participate in various management duties of the business including: 1) Social Media management 2) New product sourcing 3) New customer sourcing 4) Overall business development As business partner, I participate in various management duties of the business including: 1) Social Media management 2) New product sourcing 3) New customer sourcing 4) Overall business development

Business Manager - Massmart/Wal-Mart Account

• Mar 2007 - Jun 2012

Business Manager for the digital touchpoints of 4 Massmart shared private labels, namely Trojan Health, Camp Master, Garden Master & Mastercraft.These included Facebook pages, websites and email supportResponsibilities included:• Community management• Customer support – telephone, email & online• Development of online marketing strategies• identifying new ideas and improvements to sites• preparation of monthly reports for brand forums• Identifying trends with customer feedbackProject Manager & website administrator for Massmart CPA compliance website which covered project management during site build and customer support after launchRole involved:• Manage the ongoing development and implementation of the Massmart CPA website• Customer support for both internal customers spread across Massmart business and external customers which reached over 3500 suppliers to Massmart• Report preparation and reporting on key highlights of compliance.• Ensure that all Massmart Group Private Label items comply with all internal and external safety regulations. Show less

Associate Business Manager - Metcash Account

• Aug 2005 - Feb 2007