Matthew Malcom

Director of Utility Services at Watchdog Management Services
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA
Languages
  • French Professional working proficiency
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency

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Kelly Houston

Matthews natural ability to put his clients at ease with his engaging personality and business acumen lead to quick closes. His tenacious follow through leads to high satisfaction levels, and his ability to understand and process technical information quickly means a very low ramp up time. Matthew works efficiently and effectively in low monitoring, remote work situations."

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Credentials

  • XCaaS Sales Engineer
    8x8
    Mar, 2022
    - Nov, 2024
  • Business Connect White Glove Installer
    TELUS
    Jul, 2021
    - Nov, 2024
  • SaaS Account Executive Certification
    Aspireship
    Jun, 2021
    - Nov, 2024
  • Selling B2B to Win
    selltowin.com
    Mar, 2020
    - Nov, 2024
  • Sales Negotiation
    The Brooks Group
    Feb, 2020
    - Nov, 2024
  • B2B Power Prospecting to Win
    selltowin.com
    Jun, 2019
    - Nov, 2024
  • IMPACT Selling
    The Brooks Group
    Nov, 2018
    - Nov, 2024
  • Conceptual Selling
    Miller Heiman Group
    Feb, 2017
    - Nov, 2024
  • Strategic Selling
    Miller Heiman Group
    Feb, 2017
    - Nov, 2024
  • Sandler Training - Prospecting the Sandler Way
    Sandler Training
    Jul, 2016
    - Nov, 2024
  • Business Acumen
    Wilson Learning
    Apr, 2010
    - Nov, 2024
  • Consultative Selling
    Wilson Learning
    Apr, 2010
    - Nov, 2024
  • Selling Fundamentals
    Wilson Learning
    Apr, 2010
    - Nov, 2024
  • Strategic Selling
    Wilson Learning
    Apr, 2010
    - Nov, 2024
  • Trusted Advisor
    Wilson Learning
    Apr, 2010
    - Nov, 2024

Experience

  • Watchdog Management Services
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Director of Utility Services
      • Jan 2021 - Present

      We will save you money on your telecommunications, mobility, payment processing, and electricity and natural gas retail services in deregulated markets across North America. We are experts in the industry with extensive experience deploying the solutions you need with the partnerships in place to get you access to the best possible pricing.As a technology solutions broker, we help our customers develop and deploy wholistic technology solutions through our extensive partner network. Save on costs while at the same time reducing workload and improving outcomes. Certified TELUS White Glove Business Connect Installer. Certified 8x8 US Sales, Certified US UCaaS / XCaaS Sales Engineer

  • ENMAX
    • Canada
    • Utilities
    • 700 & Above Employee
    • Senior Account Representative
      • Feb 2018 - Nov 2020

      Consulting face to face and virtually with medium and small enterprise executives to guide their decision making process for their commodity purchase strategy.-Executed 3.57M in CGM on a target of 3.57M during my time at Enmax.-Several times Account Executive and Senior Account Representative of the month.-Tapped for Salesforce UAT testing and Salesforce Lightning Migration Design projects.-New Hire Training.-60-75% remote independent work

    • Account Executive
      • May 2017 - Feb 2018

      Consulting with small and medium business owners regarding their energy commodity purchase strategy.

  • Cision Canada
    • Canada
    • Public Relations and Communications Services
    • 100 - 200 Employee
    • Account Executive
      • Feb 2016 - May 2017

      Best in class SaaS solutions to help your business simplify your Communications, Marketing, PR and IR workflows end to end. Media and social listening, analytics and engagement, content creation and distribution, and media and influencer targeting tools ensure that garnering coveted earned media coverage has never been easier or more effective.Responsibilities include:-Implementing effective Salesforce.com account management strategies to drive enhanced customer loyalty, deeper product penetration, and reduced churn.-Detailed sales funnel management to maximize revenues and deliver accurate forecasting. -Attention to detail, project management of sales process from discovery through implementation and after sales support.-Grow billing base from within existing accounts while simultaneously driving new business through prospecting. -Deploy effective time management strategies to ensure balanced approach to growth, retention and new business.

  • G.A.S. Analytical Systems Ltd.
    • Inside Sales/Parts Representative
      • Jan 2014 - Feb 2016

      -Executed ~5.5M in sales.-Provided inside sales support to the outside sales reps in a technical capacity for process analytics equipment, remote monitoring devices, and hardware in the oil and gas, waste water, and IT infrastructure industries.-Increased the efficiency of the parts department by establishing new electronic processes to significantly decrease time spent researching/processing each request/orders. -Provide parts and inside sales support directly to the company's entire client base of businesses, primarily major oil and gas companies, for process analytics equipment, hardware and remote monitoring equipment.-Provide management with accurate sales forecasting and review results on a quarterly and yearly basis.-Accurately track and maintain account and opportunity information across the client base using in house CMS.

  • Dilawri Group of Companies
    • Canada
    • Motor Vehicle Manufacturing
    • 300 - 400 Employee
    • Sales And Leasing Consultant - Hyundai Gallery/Calgary BMW
      • Aug 2012 - Dec 2013

      -January 2013-December 2014 providing sales consultation to discerning clientele, both new and existing, at the south Calgary BMW store.-Sales and Leasing consultant for Hyundai store in SW Calgary from September 2012 until January 2013. -Provide management with accurate sales funnels and review results on a weekly/monthly/quarterly and yearly basis.-Accurately track and maintain account and opportunity information across my client base. While maintaining competitive sales numbers in a commission only position.

  • TELUS
    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Sales Account Manager
      • Oct 2006 - May 2012

      -As an account manager consistently meet and exceed stringent monthly sales targets. Incremental new contract growth of $116K ($1.4M annually) for wireline products as well as 35 new cell phone activation (420 annually).-Achieved Leading Star Status-Protect existing client base of ~250 small businesses against churn and ensure continual growth in monthly billing revenue from existing client base with annual billing of $3.4 M. -As a consistent top performer, and a senior member of my sales team, I was exceeding targets on all metrics month in and month out. At the same time due to heavy turnover I was mentoring and aiding new recruits to learn the business/technology and meet their sales targets as well. This ensured continued attention to clients and overall team success.-Provide consultative selling in telecommunications and hosted IT solutions to IT and C-level representatives of customers within my base and uncover new business opportunities in the community using established connections and referrals.-Attend regular sales training sessions; Achieve Global (now Miller Heiman Group) -PSO - Professional Sales Organization. Several modules completed including; Selling fundamentals, Business Acumen, Strategic Selling, the trusted Advisor. -Provide management with accurate sales funnels and review results on a weekly/monthly/quarterly and yearly basis. Accurately track and maintain account and opportunity information across my account base using Salesforce.com CMS.-Manage my time effectively. As a mixed office and home work position, it required that I ensure that my time was split effectively between client engagement and administration duties.

  • CUETS
    • Financial Services
    • 1 - 100 Employee
    • Sales Team Representative
      • Apr 2006 - Oct 2006

      -As a top sales performer for converting sales/lead generation in the customer service department, I was promoted to the sales team within 2 months of starting.-Consistently exceeded quotas for converted leads/sales closed while a member of the sales team.Identify and address any potential security or fraud situations. -As a top sales performer for converting sales/lead generation in the customer service department, I was promoted to the sales team within 2 months of starting.-Consistently exceeded quotas for converted leads/sales closed while a member of the sales team.Identify and address any potential security or fraud situations.

  • Integrated Messaging Inc.
    • Operator/ Quality Control Monitor/ Probationary Manager
      • Nov 2003 - Apr 2006

      -Throughout my time at IMI, I was consistently a high performer on converting sales and upsells, training new hires and evaluating the quality of the performance of existing employees.-Go to guy for the GM, often being pulled aside for various day to day tasks.-Convinced the management team to create a new position of probationary manager while in a quality assurance role. This ensured the quality of employees graduating from the probationary period in a union environment. It increased the quality of employees and associated converted sales and upsells, while reducing costs incurred from under performing employees slipping through the probationary period.

Education

  • University of Manitoba
    Various Courses Completed, General Studies
    2004 - 2006
  • St Paul's High School
    High School Diploma, 12
    1996 - 2001

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