Front Office Manager

• Sep 2021 - Present

Operations Manager/Groups&Events Manager

• Feb 2020 - Jun 2021

- Managing the overall running of the hotel in the GMs absence, monitoring guest feedback and ac#oning where appropriate. Improved Overall guest satisfaction by 3% - 4% YOY, by introducing standards and delivering consistent service.• Deliver and prepare weekly forecast analysis. Monitoring cost on daily basis and producing an accurate revenue forecast that is reviewed daily/weekly.• Development of Group and Meeting room strategy in line with business objec#ves. Main point of contact for travel agencies and tours operators managing reservations and cancella#ons and dealing with enquiries, contracts, payments and coach parking.• Assist the development of annual hotel budget with suppor#ng commercial focus team and contribute and attend in SBR mee#ngs. • Development of new corporate segment strategy with GM and commercial focus team to generate new corporate accounts. Responsible for responding RFPs and upload new contracts in Lanyon. Restructure hotel’s strategy contacting and genera#ng new corporate accounts. 30K on contracted business for this year• Organising work and duties of the team, weekly rota submission and holiday request approval via Fourth Hospitality. Ensuring payroll expenditure in line of budget.• Responsible for all HR aspects of the business including recruitment (Indeed and Recruit Genie), induc#on (Flow training), monitoring/coaching, performance reviews, disciplinary procedures and internal training (Monthly staff mee#ngs etc.).• Ensuring effec#ve planning and forecas#ng of F&B activities and revenue. Effective control of budgets and costs. Placing orders for different departments in Market Basket and stocktaking.• Maintain good safety practices of employees and guests and ensure full compliance in H&S monitoring Shield Yourself Compliance Centre and delivering internal training during Monthly staff mee#ngs, Show less

Front Office Manager/Groups&Events Manager

• Oct 2018 - Feb 2020

- Groups & Events Manager. Development of the group strategy and rates for 2019, finalising 180K group revenue over the budget for 2019. Main point of contact, dealing with reserva#ons, cancela#ons, payments, contracts and coach parking.• Launching and development new mee#ng room actualising 2019 and 2020 ahead of budget.• Ac#ng as Duty Manager, ensuring that all departments are fully staffed in accordance with forecastedbusiness level (Schedule shids and plan rotas).- Train, supervise and support front office staff, including F&B team members- Ensuring the front desk provides a professional and friendly service for guests- Schedule shifts- Handle complaints and specific customers requests- Ensure company’s policies and security requirements are met- Assists and participate in recruitment process Show less

Duty Manager

• Jun 2018 - Oct 2018

Front Office Receptionist in Ibis Styles

• Feb 2018 - May 2018

Sales Assistant

• Sep 2017 - Dec 2017

- Answering queries from customers, giving advice and guidance on the product to customers and dealing with customers’ complaints - Be actively involved in the delivery and ensure new stock is available for replenishment on the shop floor before the store opens - Maintain excellent standards in the stockroom by organising and arranging the stockroom efficiently - Answering queries from customers, giving advice and guidance on the product to customers and dealing with customers’ complaints - Be actively involved in the delivery and ensure new stock is available for replenishment on the shop floor before the store opens - Maintain excellent standards in the stockroom by organising and arranging the stockroom efficiently

Supervisor

• Jul 2017 - Sep 2017

- Support in management duties such as coordinating the team or processing deliveries - Completing and processing paperwork - Counting the cash in the drawer at the end of the day ensuring cash equals receipts - Receiving and processing all of the payments by cash or by card and issuing receipts, refunds, change or tickets - Support in management duties such as coordinating the team or processing deliveries - Completing and processing paperwork - Counting the cash in the drawer at the end of the day ensuring cash equals receipts - Receiving and processing all of the payments by cash or by card and issuing receipts, refunds, change or tickets

Au pair

• Feb 2016 - Jul 2017

- Taking care three children: picking up the kids from school, playing with them, helping them with their homework and also, helping out with light housework - Taking care three children: picking up the kids from school, playing with them, helping them with their homework and also, helping out with light housework

Volunteer

• Jun 2017 - Jun 2017

Event Assistant

• Nov 2015 - Nov 2015

Support in organising Deusto Entrepdneurship Week Promoting and advertising the event in social networks Support in organising Deusto Entrepdneurship Week Promoting and advertising the event in social networks

Wedding Planner Assistant

• Apr 2015 - Jul 2015

Wedding planner assistant Ceremony and banquet halls decoration Assisting the bride and groom with everything from the timeline and budget to the choice of flowers, wedding locations, menu or music. Fill in the forms with personal information and requirements of each wedding on Bahia Principe´s computer program Wedding planner assistant Ceremony and banquet halls decoration Assisting the bride and groom with everything from the timeline and budget to the choice of flowers, wedding locations, menu or music. Fill in the forms with personal information and requirements of each wedding on Bahia Principe´s computer program

Event Planning intern

• Jan 2015 - Mar 2015

Creation and development of a new event planning department within a device company Support in organising events: completing the registration with Meetabout device Creation and development of a new event planning department within a device company Support in organising events: completing the registration with Meetabout device

XII International Congress of Battered Children

• Nov 2014 - Nov 2014

Information and registration hostess Room attendant Information and registration hostess Room attendant

BIME Audiovisual Team

• Oct 2014 - Oct 2014

Member of the BIME conference and audio-visual team including conducting and recording interviews with conference speakers Member of the BIME conference and audio-visual team including conducting and recording interviews with conference speakers

Assistant Production

• Oct 2013 - Jan 2014

Monitora colonias infantiles con niños discapacitados

• Jul 2010 - Jul 2012