Experience

Salesloft

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager, Enterprise

  • Feb 2022 - Present

  Chicago, Illinois, United States • Dedicated partner to 11 Enterprise customers - book of business worth over $3M • Partner with key decision makers to improve platform adoption and increase ROI • Focus heavily on strategic project management to ensure value upon renewal • Lead Quarterly Business Reviews, POVs, and Mutual Success Plan alongside C- Suite partners • Maintain high-level technical knowledge of the Salesloft platform and integration to Salesforce and 3rd party integrations • Serve as trusted… Show more • Dedicated partner to 11 Enterprise customers - book of business worth over $3M • Partner with key decision makers to improve platform adoption and increase ROI • Focus heavily on strategic project management to ensure value upon renewal • Lead Quarterly Business Reviews, POVs, and Mutual Success Plan alongside C- Suite partners • Maintain high-level technical knowledge of the Salesloft platform and integration to Salesforce and 3rd party integrations • Serve as trusted advisor internally while partnering with entire Customer Team including Account Executives, RVPs, and Renewal Managers Show less



Buildout

• United States
• Software Development
• 1 - 100 Employee

• Relationship Manager, Mid Market

  • Mar 2021 - Jan 2022

  Chicago, Illinois, United States • Over 200% to quota for first 4 months in seat. • Generate additional account revenue through renewals, cross-sell, and upsell opportunities of additional solutions including Rethink CRM, which is built on Salesforce.com. • Foster strong working relationships with C-Suite executives at top CRE brokerage firms in the U.S post-onboarding. • Run quarterly business reviews with primary users as well as decision-makers.



Tyro Payments

• Australia
• Financial Services
• 400 - 500 Employee

• Senior Customer Success Manager

  • Apr 2019 - Mar 2021

  Sydney, Australia * Drive growth and success to my dedicated customer portfolio through the upsell and cross sell of our EFTPOS, Banking and eCommerce solutions. * Lead a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships * Consistent achievement of >100% to KPIs including portfolio growth, product upsell, renewals, and churn * Effectively manage quarterly business reviews with key customers * Identify opportunities to improve existing… Show more * Drive growth and success to my dedicated customer portfolio through the upsell and cross sell of our EFTPOS, Banking and eCommerce solutions. * Lead a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships * Consistent achievement of >100% to KPIs including portfolio growth, product upsell, renewals, and churn * Effectively manage quarterly business reviews with key customers * Identify opportunities to improve existing programs and further support client goals * Maintain consistent high-level technical knowledge of products * Collaborate cross-functionally across our Marketing, Credit, Technical,and Product teams to improve Tyro offering * Valued member of project teams: Salesforce Lightning Implementation and Tyro Culture Club • Recognition during my time: - June MVP award - August High Achiever award - October "Living the Tyro Values" award - 2019 overall "WOW the Customer" award -January 2020 Risk Excellence Award Show less



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Business Development Representative

  • Jul 2018 - Feb 2019

  Chicago, Illinois • Research, identify, and tenaciously generate weekly new opportunities • Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of activity • Conduct high level conversations with senior executives in prospect accounts



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Enterprise Relationship Manager

  • Jan 2018 - Jul 2018

  Greater Chicago Area • Created and executed marketing strategies through Groupon’s suite of products for national brands • Used reporting to demonstrate campaign success as it relates to online exposure, sales, and ROI • Responsible for $24.35M in Gross Bookings & $8.12M in Gross Revenue annually • Able to secure $200k in additional marketing spend from high level clients in Q1 ’18

• National Partnership Manager

  • Oct 2017 - Dec 2017

  Greater Chicago Area • Promoted to senior level sales team • Managed $18.06M in Gross Bookings & $6.80M in Gross Revenue annually • Utilized Salesforce to track all pertinent account information to achieve quarterly goals • Used Tableau reporting to demonstrate campaign success as it relates to online exposure, unit sales, conversion and ROI

• Merchant Development Manager- Retail Division

  • Oct 2016 - Oct 2017

  Greater Chicago Area • Awarded Rep of the Quarter-Q4 2016 • Chosen to develop and expand underperforming Retail vertical as 1 strategic rep • Developed strategic plans to achieve and/or exceed target revenue goals • Continuously built relationships with clients by seeking further success for their campaigns • Used Salesforce CRM to create a strong pipeline targeting largest revenue generating accounts

• Merchant Development Representative-Retail Division

  • Oct 2015 - Oct 2016

  Greater Chicago Area •Additional $636k over department goal in 2016 •Nominated for Rookie of the Year 2016 •Develop brands and their campaigns based on market demand, and financial projections •Full lifecycle management including on boarding, customer success, up sell and cross sell •Educate new clients on tracking tools, which lead to a decrease in campaign deactivations •Trained in Sandler Sales Process



Three Day Rule Matchmaking

• United States
• Consumer Services
• 1 - 100 Employee

• Matchmaking Intern

  • Jul 2015 - Aug 2015

  Chicago, IL •Marketed company to clients and potential matches through word of mouth and events •Communicated with candidates interested in matchmaking services •Used extensive database to categorize and select matches with clients •Grew relationships with all contacts.



The Millionaire's Club

• Assistant Matchmaker

  • Jan 2015 - Jun 2015

  Greater Los Angeles Area • Independently ran Club’s and CEO’s Twitter, Facebook, and Instagram. Increased online engagement by 8% • Called existing leads to sell them on new package or up-sell their current packages which started at $50,000



University of Southern California, Office of Advancement

• Student Worker

  • Jan 2014 - May 2014

  • Assisted in recording and organizing substantial volumes of donor gifts for the University of Southern California • Analyzed data towards targeting potential markets for growth among previous and future donors



William B + Friends

• Retail Sales Associate

  • Jul 2013 - Aug 2013

  • Key holder • Assisted upscale clientele with wardrobe and accessories • Stocked and managed inventory



ICM Partners

• United States
• Entertainment Providers
• 100 - 200 Employee

• Motion Picture Talent Intern

  • Jun 2013 - Jul 2013

  • Created casting portfolios and IMDB pages for clients to promote new and existing projects • Observed casting meetings with top talent agents • Assisted agents with personal needs



Good Universe Productions

• Development Intern

  • Jan 2013 - May 2013

  • Wrote script coverage for developing films and pitched projects to supervisors • Managed assistants' desks by covering phones and importing messages into extensive database • Observed during weekly company meetings that included all supervisors discussing upcoming projects