AGM - HR

• May 2023 - Present

Head -Process & Development

• Jan 2020 - Mar 2023

Manager Transformation (L&D Head)

• Sep 2018 - Nov 2019

Training Manager

• Jan 2014 - Jun 2015

• Headed the training function for Vodafone Kerala• Roll-out training road map for various business verticals and service partners within the Kerala circle• Designing and executing a Leadership training program for a supervisory team of service partners.• Certified Resource for conducting behaviour training for Vodafone Kerala employees ( Band 6)• Facilitate & Manage end-to-end training interventions for all lines of Business- Retail, Call center, and Back office.o Identify, consolidate and correct process deviations through constructive training.o Identify best resources and cater to business continuity plan for the circle. o Responsible for designing and executing Capability building workshops for the leadership groups of Service Partner as well as for the Core training team at regular intervals.o Planning and organizing a monthly training calendar for all lines of business basis the Training needs analysis.o Responsible for driving key Projects on Customer experience thereby reduction of wastages impacting business. o Content management: responsible for designing content for all soft skills training, helpline tools for front liners Achieved: New hire attrition (within 6 months of joining) reduced to just 6% from 56% within one year.  Kerala Training team improved on the national ranking moving from 16th position to No 1 position (among 25 circles) Show less

Asst. Manager - HNI Relations

• Jul 2012 - Dec 2013

Relationship building activities among High Net-worth Individuals (HNI) Drove the go-to market strategy for acquisition and retention of High Net‐worth Individuals (HNIs) through creative customer outreach programsEnd to end account managementAchievement: Win back of Key corporate accounts.

Asst Manager - Quality

• Jan 2011 - Jun 2012

Quality control of Retail outlets & outbound call center:Creation & Implementation of Audit mechanisms at Retail outlets covering both People and InfrastructureIdentifying process gaps and thereby recommending solutions to enhance efficiency at process and people levelPerformance monitoring of call center and retail staffCategorization of call agents and retail staffCreation of R & R ( Reward & Recognition) program within Kerala circleTraining Need Analysis as Input for Training team Show less

Senior Training Executive

• May 2006 - Dec 2010

Trainer for Kerala circle:Product & process trainingCRM trainingSales trainingBehavioral trainingSoft skills trainingWorkshops on enhancing personal efficiency - Assertive Communication, Goal setting, Time management, Initiative, Team buildingResponsible for setting up of Bihar call centre at Calcutta on deputation from Kerala circle.

Store Manager

• Aug 2005 - Apr 2006

Ensure store profitability through increased walk-ins and sales activities Managing the store team Training of team members in enhancing Product and process knowledge, enhancing efficiency and increasing self motivation Ensure store profitability through increased walk-ins and sales activities Managing the store team Training of team members in enhancing Product and process knowledge, enhancing efficiency and increasing self motivation

HR Executive

• May 2004 - May 2005

Worked in the Chancellor's office Assisted in the compilation and drafting of statutory policies for the University Social work: Co-ordination,rehabilitation and counselling at Nagapattinam for Tsunami affected people ( 4 months assignment) Worked in the Chancellor's office Assisted in the compilation and drafting of statutory policies for the University Social work: Co-ordination,rehabilitation and counselling at Nagapattinam for Tsunami affected people ( 4 months assignment)

Motivational & Soft Skill Trainer

• Apr 2003 - Apr 2004

- Identifying Prospective Educational Institutions - Skill gap analysis - Self Development Courses. - Trainings imparted to College students and House wives on communication skills, writing skills, personality development, stress management. - Workshops on Soft skill development - Identifying Prospective Educational Institutions - Skill gap analysis - Self Development Courses. - Trainings imparted to College students and House wives on communication skills, writing skills, personality development, stress management. - Workshops on Soft skill development