Experience

PBF Energy

• United States
• Oil and Gas
• 700 & Above Employee

• IT Specialist

  • Sep 2023 - Present

  • Troubleshooting Network Connectivity with Cisco Phones and ensure all cabling is fastened and aligned. Especially check if there is a dial tone so meetings can occur on time. • Troubleshoot user laptops or phone depending on situations ranging from lost network drives, printer drives missing, phones are not updating, and applications are running slow. • Used ticketing system Footprints to track all user inquiries and issues they may have. • When new hires are starting in the company, I would set their new workstations with monitors and docking stations, as well as set up their cisco phones and update their phone directory for said users within Cisco Unified CM Administration. • Setup and reimage user laptops for users, file transfer user’s documents from one old laptop to another. • Provide users with applications they need in order to work but would have to confirm with their immediate managers if the app is approved or not to deploy. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Help Desk Analyst II

  • Mar 2023 - Sep 2023

  • Troubleshooting Network Connectivity with Cisco Phones and ensure all cabling is fastened and aligned. Especially check if there is a dial tone so meetings can occur on time. • Troubleshoot user laptops or phone depending on situations ranging from lost network drives, printer drives missing, phones are not updating, and applications are running slow. • Used ticketing system Footprints to track all user inquiries and issues they may have. • When new hires are starting in the company, I would set their new workstations with monitors and docking stations, as well as set up their cisco phones and update their phone directory for said users within Cisco Unified CM Administration. • Setup and reimage user laptops for users, file transfer user’s documents from one old laptop to another. • Provide users with applications they need in order to work but would have to confirm with their immediate managers if the app is approved or not to deploy. Show less



IonX LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Service Desk Analyst (Remote)

  • Nov 2020 - Feb 2023

  • Helpdesk/Desktop Support • Troubleshoot issues, password resets, desktop, and printer configurations • Update/install software applications via background remote • Technical Support role for Windows and Microsoft Office • Helpdesk/Desktop Support • Troubleshoot issues, password resets, desktop, and printer configurations • Update/install software applications via background remote • Technical Support role for Windows and Microsoft Office



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Asurion Technician Specialist

  • Oct 2020 - Nov 2020

   Desktop/Helpdesk Support  Reimagining Laptops/Desktops/Mobile Devices  Troubleshoot Mobile and Computer devices  Update software and hardware on Microsoft and Sony devices  Desktop/Helpdesk Support  Reimagining Laptops/Desktops/Mobile Devices  Troubleshoot Mobile and Computer devices  Update software and hardware on Microsoft and Sony devices



Najmee

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Help Desk Technician

  • Mar 2020 - Aug 2020

   Desktop/Help Desk Support  Reimaging PC/Laptop/Tablets, as well as licensing them  Created and configured VPN for multiple companies and their users  Preformed maintenance and troubleshooting  Used NinjaRMM to remote and assist multiple companies with computer technical issues  Troubleshoot computer network connectivity, reinstalling programs, updating devices  Desktop/Help Desk Support  Reimaging PC/Laptop/Tablets, as well as licensing them  Created and configured VPN for multiple companies and their users  Preformed maintenance and troubleshooting  Used NinjaRMM to remote and assist multiple companies with computer technical issues  Troubleshoot computer network connectivity, reinstalling programs, updating devices



New York Law School

• United States
• Higher Education
• 300 - 400 Employee

• Information Technology Specialist

  • Dec 2019 - Mar 2020

   Desktop/Help Desk Support  Reset Password/Created accounts  Preformed maintenance and troubleshooting  Used Zendesk Ticketing system to assist both students and staff with computer technical issues  Troubleshoot computer network connectivity, reinstalling programs, updating devices  Desktop/Help Desk Support  Reset Password/Created accounts  Preformed maintenance and troubleshooting  Used Zendesk Ticketing system to assist both students and staff with computer technical issues  Troubleshoot computer network connectivity, reinstalling programs, updating devices



Newmark

• United States
• Real Estate
• 700 & Above Employee

• Desktop Support

  • Nov 2019 - Nov 2019

   Desktop Support  Preformed maintenance and troubleshooting  Migrated both network PC, phones, and printers  Troubleshoot computer connectivity, network phones/printers, reinstalling, allocating devices  Desktop Support  Preformed maintenance and troubleshooting  Migrated both network PC, phones, and printers  Troubleshoot computer connectivity, network phones/printers, reinstalling, allocating devices



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advisor Bilingual

  • Oct 2018 - Oct 2019

  *Resolved problems by clarifying issues; researched and explored answers and alternative solutions. *Completed reports with detailed clarifying information. *Performed account maintenance, adjustments and member requests in an accurate and timely manner. *Demonstrated mastery of customer service call script within specified time-frames. *Resolved problems by clarifying issues; researched and explored answers and alternative solutions. *Completed reports with detailed clarifying information. *Performed account maintenance, adjustments and member requests in an accurate and timely manner. *Demonstrated mastery of customer service call script within specified time-frames.



Walgreens

• United States
• Retail
• 700 & Above Employee

• Pharmacy Technician

  • Apr 2014 - Nov 2017

  Managed large amounts of confidential files of patients, ensure all documents be filed in accordance to regulation. Ensuring work place was up to standard, while precisely prescribing and dispensing medication to patients. Managed large amounts of confidential files of patients, ensure all documents be filed in accordance to regulation. Ensuring work place was up to standard, while precisely prescribing and dispensing medication to patients.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Security Specialist

  • Jan 2010 - Dec 2011

  Account all multi-million dollar government issued equipment and securing their position* Securing my post and ensuring no un-authorized personal pass by without proper credentials* Securing the surrounding area and stay vigilant for any suspicions individuals* Learn to run all equipment with above average proficiency and to know all alternatives if equipment should cease to function

• Assistant Company Clerk

  • Jan 2010 - Dec 2011

  Ensured all data within the company was secure and that sensitive material was delivered on schedule* Maintained all office equipment and repaired any broken down printers, fixtures, and computers* Prepared power point presentations and was responsible for all equipment