Project Manager

• Sep 2022 - Present

Project Lead/Systems Administrator

• Feb 2020 - Sep 2022

• Leads projects and/or initiatives covering the implementation or enhancement of infrastructure. Recommends and implements appropriate solutions and process changes with the purpose of improving service performance • Knowledgeable in Project Management and Agile Methodology • Develop project plan with milestone and deliverables for each phase of the project • Monitor project deliverables and progress through continuous communication with project member • Monitoring project progress to identify and address potential risks or issues before they become major problem • Manage third party vendors/providers • Engaged with stakeholders to understand business needs and identify appropriate solutions • Do Change Management and Incident Management • Perform server provisioning and maintenance • Ensures that the data center and disaster recovery sites are operating at optimal capacity and compliant to applicable regional and local infrastructure policies and standards • Performs administrative and technical support for VMWare, Windows Server, Life Asia (AS/400), Lotus Notes Domino, MS Exchange, Secure File Store (SFS) • Knowledgeable in Backup and Recovery System/Application such as Azure Native Backup, Networker, ARC Serve and Brightstor. • With background in storage devices such as VNX, Unity and Data Domain. • Ensures that all compliance matters are identified and openly and honestly reported to the Line Manager and/or Compliance Officer in accordance with the reporting requirements operated within the work unit and the Company • Review and Manage IT Operations Contract engagement to third party distributors • Performs application deployment to Development, User Acceptance Testing and Production Environment. • Maintain Infrastructure CMDB • Knowledgeable in Remedy Force ticketing system • Perform other functions as may be assigned Show less

Project Lead/Systems Administrator

• Apr 2016 - Jan 2020

• Leads projects and/or initiatives covering the implementation or enhancement of infrastructure. Recommends andimplements appropriate solutions and process changes with the purpose of improving service performance• Knowledgeable in Project Management and Agile Methodology• Do Change Management and Incident Management• Perform server provisioning and maintenance• Ensures that the data center and disaster recovery sites are operating at optimal capacity and compliant to applicableregional and local infrastructure policies and standards• Performs administrative and technical support for VMWare, Windows Server, Life Asia(AS/400), Lotus Notes Domino, MSExchange, Secure File Store (SFS)• Knowledgeable in Backup and Recovery System/Application such as Networker, ARC Serve and Brightstor• Ensures that all compliance matters are identified and openly and honestly reported to the Line Manager and/orCompliance Officer in accordance with the reporting requirements operated within the work unit and the Company• Review and Manage IT Operations Contract engagement to third party distributors• Performs application deployment to Development, User Acceptance Testing and Production Environment.• Monitors and reports on the performance of regional service providers covering applicable outsourced services such asbatch executions and report generations• Maintain Infrastructure CMDB• Knowledgeable in Remedy Force ticketing system• Perform other functions as may be assigned Show less

IT Operations Specialist

• Apr 2013 - Mar 2016

• Perform server provisioning and maintenance• Administer the operation of computer equipment• Operate computer processors and computer peripheral devices located within the computer room.• Print and decollate output reports with due care so as to preserve data integrity and usefulness;• Manage Data Center and ensure environment health and security• Review and Manage IT Operations Contract engagement to third party distributors• Performs application deployment to Development, User Acceptance Testing and Production Environment.• Performs application testing for batch enhancement.• Perform other functions as may be assigned Show less

AS/400 System Operator

• Dec 2011 - Mar 2016

• Administer the operation of computer equipment• Operate computer processors and computer peripheral devices located within the computer room.• Print and decollate output reports with due care so as to preserve data integrity and usefulness;• Perform tape backup functions to computer infrastructure components and report and records back-up errorimmediately.• Administer control of jobs:o Maintain workflow of data processing jobs based on established schedules and additional requirements from theproduction control group.o Gathers system performance reports of local and/or remote processing of production jobs.o Reports aborted and incorrect jobs, request action/decision from supervisor to reprocess aborted and/or incorrectjobso Perform turn-over function to ensure smooth operation between work shifts to avoid any interruptiono Accomplish run checklist and all other documents pertaining to job processingo Identify and record system malfunctions, escalate for corrective action to maintain and meet online schedules.o Report any job processing problem via Incident Report and proved problem update status to Data Center Managemento Ensure protection of the physical security of the computer installation and room. Show less

AS/400 System Operator

• Jul 2009 - Dec 2011

• Provide information-processing service for the different business areas of the organization. • Tasked on the development of an automated environment of support systems that provide information to assist management in making sound decisions on problems and on planning for the future. • Responsible for the operation of computer console and peripheral equipment required for the production activities as well as maintenance of workstations of Head Office. • Providing specific system-generated reports to support and facilitate user’s daily operation. Giving user timely and accurate reports all the time. Maintains security of assigned area • Maintains safety of equipment and file information. • Monitors and arranges production activities according to schedules, priorities, special instructions, and resource availability. Identifies and reports hardware and software malfunctions. • Initiates corrective action or assists with diagnosis and correction of malfunction. • Operates, controls, and maintains computers and related equipment. • Handle ticket via SSD Web • Familiar with ETL (Extract, Transform and Load) • Performs additional functions incidental to computer operation activities. • Works on shifting schedule (24/7). Show less