IT Support Technician II

• Jun 2018 - Present

IT Logistics Team Lead for Palantir Technologies

• Oct 2017 - Jun 2018

- Provide user level technical support to ensure successful fleet wide operations - Technical support duties include hardware, software, peripherals, printers, cell phones/smartphones, and other user related devices. - I.T. software implementation - MS Office Suite 2010/2013/2016/O365, Slack, Jabber, Hipchat, Mobile Iron, Cisco Anyconnect, - Remote support via Bomgar, Zoom, RDP and SSH process - System imaging through SCCM, KACE, Casper Suites, Clonezilla - Set up and install virtual machines for end users (Virtualbox, Parallels and Fusion) - Manage domain user accounts through Active Directory (account lockout, OU administration) - Monitor and control I.T. hardware inventory such as desktops, laptops, peripherals, phones and other user related items. - Manage and triage Jira Helpdesk queue - Solely responsible for purchasing new hardware for the Logistics and Support team using the Coupa purchasing system. - Manage a team of 4 on day to day tasks and connect with the global team with regards to daily operation. - Set and manage new standard operating procedures (SOP) for the team. Show less

IT Logistics Team Lead at Palantir Technologies

• Jul 2017 - Sep 2017

- Provide user level technical support to ensure successful fleet wide operations- Technical support duties include hardware, software, peripherals, printers, cell phones/smartphones, and other user related devices.- I.T. software implementation - MS Office Suite 2010/2013/2016/O365, Slack, Jabber, Hipchat, Mobile Iron, Cisco Anyconnect, - Remote support via Bomgar, Zoom, RDP and SSH process- System imaging through SCCM, KACE, Casper Suites, Clonezilla- Set up and install virtual machines for end users (Virtualbox, Parallels and Fusion)- Manage domain user accounts through Active Directory (account lockout, OU administration)- Monitor and control I.T. hardware inventory such as desktops, laptops, peripherals, phones and other user related items.- Manage and triage Jira Helpdesk queue - Solely responsible for purchasing new hardware for the Logistics and Support team using the Coupa purchasing system.- Manage a team of 4 on day to day tasks and connect with the global team with regards to daily operation.- Set and manage new standard operating procedures (SOP) for the team. Show less

IT Logistics Support for Palantir

• Oct 2015 - Jul 2017

• Build Mac, Windows and Linux computers for end users and new hires.• Assist walk up customers with basic troubleshooting of hardware or software on their computers.• Document any and all steps taken in a JIRA ticketing system. • Make purchases on behalf of Palantir for basic IT needs using a Coupa system. • Document procedures on a Palantir wiki page. • Coordinate with other departments regarding proper procedure.• Set up desks for hoteling, and new hires. • Swap user equipment like monitors and other peripherals. Show less

IMAC Project Lead

• Nov 2014 - Oct 2015

• Lead multiple projects for the IMAC operations.• Assigning tasks to workers as needed• Manage all tasks are completed in a timely manner and to the clients specifications.• Report daily to project manager on status of the project.• Projects usually consist of de-install and/or reinstall of computer systems.• Most notable project consisted of installing computer monitors for Kaiser Permanente

Lead Installer

• May 2014 - Aug 2014

• Install new computer systems at Bank of Americas all around the Bay Area • Inform and console Banking Center management of details of Banking Center Refresh • Coordinate techs to make sure the site is completed properly and in a timely manor • Make sure all equipment is functioning properly for following business day use. • Troubleshoot and/or replace any malfunctioning equipment at HP direction • Inform HP of all operations conducted onsite. • Keep accurate records of site including individual operation start and completion times, photos of site, and complete inventories of all equipment installed and removed. All sent to HP and Insight Global. • Ensure all old workstations and server have been data whipped and all old equipment removed. Show less

Projectionist

• Oct 2011 - Apr 2014

• Prepare and initiate movies for display on the big screen. • Cashier in concession area selling tickets and concession items as well as answering phones and checking tickets. • Cleaned theater in preparation for next show. • Cleaned restrooms, swept, mopped floors, disposed of litter and debris and informed the on-duty manager of all safety hazards • Prepare and initiate movies for display on the big screen. • Cashier in concession area selling tickets and concession items as well as answering phones and checking tickets. • Cleaned theater in preparation for next show. • Cleaned restrooms, swept, mopped floors, disposed of litter and debris and informed the on-duty manager of all safety hazards

Shop Assistant

• Sep 2008 - Aug 2011

• Answered phones, greeting and assisted visitors / customers and provided them with general information • Performed computer maintenance and troubleshooting • Assisted in auto body repair. • Answered phones, greeting and assisted visitors / customers and provided them with general information • Performed computer maintenance and troubleshooting • Assisted in auto body repair.

Photo Specialist

• Feb 2008 - Sep 2008

• Process Photos and ensure customer satisfaction. • Customer Assistance in all areas of the store with the focus around the photo/electronic department. • Performed other various warehouse duties such as stocking shelves with product or organizing stock room. • Made sure store remained clean and presentable for customers. • Cashier • Process Photos and ensure customer satisfaction. • Customer Assistance in all areas of the store with the focus around the photo/electronic department. • Performed other various warehouse duties such as stocking shelves with product or organizing stock room. • Made sure store remained clean and presentable for customers. • Cashier