Business Analyst

• Jul 2021 - Present

Business Operations Analyst

• Nov 2018 - Jul 2021

• Collects and researches specific client requirements for projects, identifies requirements, gathers workflow data and basic system and reporting specifications. • Project planning and execution participates in project management process, including participating in project meetings. Documents issues, action items, user requirements, or deliverables from project meetings. • Performs a variety of project related activities, including analysis or preparation of documentation and presentations. • Business User/Owner Application Support: Provides 2nd and 3rd tier application support for assigned application(s). • Researches and resolves technical and functional issues according to defined prioritization/severity scheme. • Business and Process Improvement: Identifies opportunities for business or process improvement; makes associated recommendations as appropriate. • CMMS Administrator: Provides input into reporting requirements/report development, user interfaces, and coordinates or conducts UAT and the final evaluation of the system solution • Trains/onboards staff of user systems and processes • Develops and tracks success and benefits realized using standardized metrics and reports Show less

Finance and Contracts Analyst

• Aug 2016 - Nov 2018

Associate Finance and Contracts Analyst

• Jun 2015 - Aug 2016

Human Resources Assistant

• Mar 2015 - May 2015

• Representative for the Human Resources Services Center, a communication portal for all 2,700 employees to inquire about HR related issues• Assisted in inquiries relating to the Performance Review Evaluation Process• Helped with the onboarding procedures for new employees

Corporate Relations Intern

• Jun 2014 - Nov 2014

• Assisted in tracking and managing research including social media and advertising • Attended and planned community outreach events for target audiences • Performed general administrative tasks • Assisted in public affairs and marketing initiatives • Collaborated on the 495 and 95 Express Lanes Grant Programs • Assisted in tracking and managing research including social media and advertising • Attended and planned community outreach events for target audiences • Performed general administrative tasks • Assisted in public affairs and marketing initiatives • Collaborated on the 495 and 95 Express Lanes Grant Programs

Strategic Relationships Intern

• Jan 2014 - May 2014

• Assisted team in developing, maintaining and tracking strategic partnerships • Developed professional presentations, documents, spreadsheets and/or databases • Helped to compile and edit ONE’s weekly email sent to partners • Assisted with the development and coordination of digital partners • Work with the Events Manager on targeted outreach events • Organize internal and external meetings • Assisted team in developing, maintaining and tracking strategic partnerships • Developed professional presentations, documents, spreadsheets and/or databases • Helped to compile and edit ONE’s weekly email sent to partners • Assisted with the development and coordination of digital partners • Work with the Events Manager on targeted outreach events • Organize internal and external meetings

College of Arts and Humanities Student Ambassador

• Sep 2012 - May 2014

• Assisted with recruitment events • Developed public relations and fostered connections that help first-year students transition to academic and campus life at the University of Maryland• Acted as liaison between new students and ARHU Student Affairs

South Campus Facility Supervisor

• Jan 2012 - May 2014

• Supervised employees during facility hours • Assisted with management of special events• Attended leadership seminars and regular staff-development in-services• Addressed patron concerns while providing excellent customer service• Enforced university policies, making sure the employees and patrons followed them

Telecommunications Intern

• Jan 2013 - Aug 2013

• Assisting program managers with research regarding telecommunication systems in rural areas • Wrote success stories that were published to the company’s website • Sufficient with computer skills to compile spreadsheets and documents required • Conducted interviews with borrowers to obtain information needed for success stories • Helped to facilitate meetings including recording and organizing notes for the supervisors • Assisting program managers with research regarding telecommunication systems in rural areas • Wrote success stories that were published to the company’s website • Sufficient with computer skills to compile spreadsheets and documents required • Conducted interviews with borrowers to obtain information needed for success stories • Helped to facilitate meetings including recording and organizing notes for the supervisors

Marketing and Promotions Intern

• May 2012 - Aug 2012

• Aid in successful execution of promotional events • Organized calendar of events • Maintained communication with advertisers of various companies • Participated in marketing and lead activities with external partners • Aid in successful execution of promotional events • Organized calendar of events • Maintained communication with advertisers of various companies • Participated in marketing and lead activities with external partners

Head Lifeguard

• Jul 2006 - Aug 2012

• Ensure safety of individuals in the pool environment • Checked and kept logs of incident reports and pool chemical reading • Helped to organize schedule among all lifeguards for the season • Certified CPR/AED • Ensure safety of individuals in the pool environment • Checked and kept logs of incident reports and pool chemical reading • Helped to organize schedule among all lifeguards for the season • Certified CPR/AED