Experience

NMC Royal Medical Center

• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee

• Food and Beverage Specialist

  • Jan 2023 - Present



NMC Royal Hospital Sharjah

• Hospitals and Health Care
• 300 - 400 Employee

• Receptionist

  • Jan 2022 - Present



Royal Palm Holidays fze

• United Arab Emirates
• Consumer Services
• 1 - 100 Employee

• Front Desk Receptionist

  • Aug 2022 - 2023

  Respond to queries, complaints and requests from customers via email, WhatsApp and telephone. Respond to all queries and complaints. Be a proactive listener and respond accordingly. Avoid repetition of questions by taking detailed and accurate notes. Effectively resolve all customer queries and complaints by determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment. Escalate any serious complaints to the… Show more Respond to queries, complaints and requests from customers via email, WhatsApp and telephone. Respond to all queries and complaints. Be a proactive listener and respond accordingly. Avoid repetition of questions by taking detailed and accurate notes. Effectively resolve all customer queries and complaints by determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment. Escalate any serious complaints to the Operations Manager. Take ownership of customer’s issues and follow problems through to resolution. Show less Respond to queries, complaints and requests from customers via email, WhatsApp and telephone. Respond to all queries and complaints. Be a proactive listener and respond accordingly. Avoid repetition of questions by taking detailed and accurate notes. Effectively resolve all customer queries and complaints by determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment. Escalate any serious complaints to the… Show more Respond to queries, complaints and requests from customers via email, WhatsApp and telephone. Respond to all queries and complaints. Be a proactive listener and respond accordingly. Avoid repetition of questions by taking detailed and accurate notes. Effectively resolve all customer queries and complaints by determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment. Escalate any serious complaints to the Operations Manager. Take ownership of customer’s issues and follow problems through to resolution. Show less



Cochin International Airport [CIAL]

• India
• Airlines and Aviation
• 1 - 100 Employee

• Passenger Service Agent

  • Jul 2020 - Dec 2021

  Assist passengers with self-service check-in kiosks. Inspect and verify passenger documentation Manage passenger baggage processing including handling and fee calculation if applicable. • wheelchair assistance. Assist passengers with self-service check-in kiosks. Inspect and verify passenger documentation Manage passenger baggage processing including handling and fee calculation if applicable. • wheelchair assistance.



Regenta Plaza Resort

• India

• Receptionist

  • Mar 2018 - May 2019

  Greet customers and answer their questions about menu items and specials. Take food or drink orders from customers. Relay customers' orders to other kitchen staff. Prepare food and drink orders, such as sandwiches, salads, and coffee. Greet customers and answer their questions about menu items and specials. Take food or drink orders from customers. Relay customers' orders to other kitchen staff. Prepare food and drink orders, such as sandwiches, salads, and coffee.



BWFS

• Cochin International Airport

• Customer Service Agent

  • Feb 2018 - May 2019



Jubilee Mission Medical College & Research Institute, Thrissur

• India
• Hospitals and Health Care
• 200 - 300 Employee

• Receptionist

  • Apr 2016 - Feb 2018

  Welcoming patients and visitors, answering the telephone and answering any inquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation. Keeping a clean and calm reception area. Welcoming patients and visitors, answering the telephone and answering any inquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation. Keeping a clean and calm reception area.