General Manager- Ireland

• Jul 2023 - Present

Motivated by the potential for growth in the island of Ireland and the promising opportunities ahead, I will be taking the lead in expanding our operation. My primary objective is to broaden our customer base and enhance our range of services, creating a more dynamic portfolio for Up and away aviation.

Base Manager BFS, LBA, NCL,

• Mar 2022 - Jul 2023

As the Base manager overseeing multiple sites, I am accountable for the operational performance and leadership of airfield operations. Key responsibilities include providing direction and leadership, mentoring and coaching local management teams, driving performance improvement initiatives, building customer relationships, implementing management systems and processes, enhancing employee engagement, collaborating with internal stakeholders, reporting business metrics, and supporting HSSE and compliance efforts. Show less

Product/ Mid Tier/Enterprise On-boarding and Conversion Specialist

• Aug 2020 - Mar 2022

Aircraft Services Manager

• Mar 2018 - Aug 2020

As the Aircraft Services manager, I was responsible for driving and influencing significant programmes with leadership of operational excellence across Western Europe network. Reporting directly to the Western Europe VP, I was part of the Operations Leadership Team UK&IRE. Improving our customer satisfaction across Western Europe. Driving operational consistency. Improving staff retention rate in line with the overall business strategies. Supporting and improving overall market share in Western Europe in line with the overall 2020 business strategies. Build the Swissport Aircraft Services overall operational performance in line with the overall business strategies. Show less

Operations Manager Belfast International Airport

• Jun 2008 - Aug 2020

Ensuring consistent and solid communication channels with Airline station managers, airport operations management, third party suppliers, customs, security officials and other airport stakeholders, as well as promoting a better intradepartmental communication. Providing timely reports against KPIs, both internally and externally. Providing leadership to the team and developing their skills. Ensuring my team comply with the 5 star reviews. Drive a high level of performance and to enforce the message, safety is our top priority. Meet and report against budgeted labour targets. Deputise for the Station Manager. Making accountable decisions on operational levels, drive various work streams and delegate effectively to ensure successful delivery. Ensuring Safety and Security procedures are according to standards set within SPI Health & Safety policy manual. Work under pressure to deliver best results. Manage large workforce in a unionised environment. Manage workforce performance and behaviour, lead and engage the workforce and manage change effectively. Show less