Experience

Sigma Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Talent Acquisition Specialist

  • Jan 2022 - Present

  Responsibilities: Manage the full cycle recruitment process Manage a high volume of requisitions (10-15 requisitions at any given time), using a variety of tools Manage the hiring managers expectations and ensure they receive regular updates on recruitment progress Maintain recruitment administration and systems (inc Workday Recruiting) in a timely manner including the appropriate correspondence to all applicants Drive the local implementation of global recruitment and selection processes and policies Utilize a variety of sourcing methods to identify potential candidates from Career Builder, Indeed, Monestor Network internally and externally to build relationships with potential high calibre candidates to build talent pipeline Ensure a positive candidate experience is achieved for all applicants Collaborate with hiring managers to build strong credible relationships, discuss recruitment needs and determine appropriate recruitment strategies recruitment and selection processes and that they are able to identify the right people Fluent level of English – both written and spoken Quick and being able to work in a team Strong relationship builder able to communicate and forge excellent working relationships with internal and external people at all levels Ability to prioritize multiple tasks and manage time efficiently under tight deadlines Self-directed, detail-oriented, problem solver with a desire to contribute to the organization's reputation and success IT literate, specifically MS Office and ATS software Strong problem-solving skills Ability to manage multiple tasks effectively, with proven success Show less



Axis Bank

• India
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Oct 2021 - Dec 2021

  CSR As a Customer Service Representative at Axis Bank, you will be responsible for providing exceptional customer service to our clients. You will handle inquiries, resolve complaints, and offer information about our banking products and services. Key Responsibilities: Serve as the first point of contact for customers, addressing their inquiries, requests, and concerns through various channels such as phone, email, and chat. Provide accurate and relevant information about Axis Bank's products, services, policies, and procedures. Assist customers in opening new accounts, managing existing accounts, and processing transactions. Resolve customer complaints promptly and effectively, escalating complex issues to higher levels of authority when necessary. Build strong relationships with customers, fostering trust and loyalty. Compliance and Documentation: Adhere to regulatory guidelines and internal policies to ensure compliance with banking standards and procedures. Verify customer information, update records, and perform necessary documentation accurately and securely. Maintain confidentiality of customer data and ensure data protection. Problem Resolution: Analyze and troubleshoot customer issues, finding timely and effective solutions. Collaborate with other departments within the bank to resolve complex problems and provide a seamless customer experience. Qualifications and Requirements: High school diploma or equivalent; a bachelor's degree is preferred. Proven experience in customer services Excellent verbal and written communication skills. Strong interpersonal skills with the ability to build rapport and empathize with customers. Good problem-solving abilities and attention to detail. Ability to multitask, prioritize, and manage time effectively. Proficiency in using computer systems, including banking software and customer relationship management (CRM) tools. Familiarity with banking products and service Show less