Experience

CALYX

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Clinical Project Manager

  • Jul 2022 - Present



Covance

• United States
• Research Services
• 700 & Above Employee

• Region study coordinator

  • Mar 2021 - Jul 2022



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sales Marketing Support

  • Jan 2019 - Feb 2021

  Sales & Marketing Support function: — Based on Sales team request, overall management responsible for the contact process including coordination of operation, project management, legal, business development, sourcing team to prepare, review and negotiate business orders. Support sales team to provide customers with efficient and optimal solutions —Making new employee training plan, combined with business planning, sorted out and optimized business processes. Assist of sales rep set up user profile, apply for personal permission. Learning of business processing and team guideline as required. Conducted daily management and timely fed back the actual situation — Support SIP team to set up sales target and monitor sales and gross margin performance by quarter. —Assist of marketing team to build channel resources, supervise the quantity and quality of it, complete the conversion rate test of different channels —Cooperate and coordinate with marketing departments and local sales team in products and application promotion in target market. Participate in the activity planning organized by the Marketing Department, including product promotion activities, business partner award programs, etc —Provide data analysis support for deeply developed market functions; Use basic tools such as Excel, Powerpoint, Salesforce and Power BI to produce weekly KPI summary report for internal sales —Investigates and identifies the sales opportunities and potentials in assigned target market, and develop these opportunities to a consolidated result and leverage the know-how across the sales team for common growth. —Solve temporary problems in the sales stage, deal with various customer complaints proficiently, cooperate with sales and marketing team in supporting work Show less



Super city Group

• Shanghai

• customer service supervisor

  • Jun 2017 - Oct 2018

  customer service: 1. Respond to customer inquiries and order status confirmations in a timely manner in writing and over the phone 2. Responsible for generating purchasing docmentation and prining/ posting contract 3. Liaise with Thrid party( Attorney/Builder/Agency) for weekly progress 4. Manage and preserve an excellent relationship with VIP 5. Prepare monthly action plan to impove customer service and execute the action plan 6. Provides high quality service to meet the unique requirements/needs of the consumers to ultimately improve the customer satisfaction Pre-sale support/Project assitant: 1. Sales contracts/dealer agreement management 2. Department meeting support 3. Other tasks assigned by manager if needed 4. To organize, support and act on market events Show less



Austar Group

• Shanghai

• Senior Documents Consultant

  • Sep 2013 - May 2017

  1. Be aware of immigration policy of US/NZ/AU. 2. Resposible for explaining client's source of investment fund 3. Assist of overseas attorney making/writing/ translating customer's files. 4. Follow up investor's immigration stauts. 5. Keep good relationship with investors and inform of them the progress on their case 6. Coorperate with Third party(Attorney/ Bank) for investor's loan or RFE 7. Deal with unexpected situations(Eg: Policy changing or refusal) 1. Be aware of immigration policy of US/NZ/AU. 2. Resposible for explaining client's source of investment fund 3. Assist of overseas attorney making/writing/ translating customer's files. 4. Follow up investor's immigration stauts. 5. Keep good relationship with investors and inform of them the progress on their case 6. Coorperate with Third party(Attorney/ Bank) for investor's loan or RFE 7. Deal with unexpected situations(Eg: Policy changing or refusal)



New Group

• shanghai

• Full-time English teache

  • Nov 2010 - Sep 2013

  1. Responsible for teaching courses 2. Making teaching plan 3. Take part in training in center office 4. Have parents meeting weekly. Communicate with parents about students learning issues 5. Help school achieve sales goal. 1. Responsible for teaching courses 2. Making teaching plan 3. Take part in training in center office 4. Have parents meeting weekly. Communicate with parents about students learning issues 5. Help school achieve sales goal.