Experience

美中嘉和医院管理股份有限公司

• China
• Medical Practices
• 1 - 100 Employee

• Senior Manager of Patient Access Center

  • Jul 2021 - Present



Guangzhou Royallee Cancer Hospital

• 广州

• Patient Service Manager

  • Mar 2020 - Jul 2021

  ●To set up the patient service system. ●To set up 5 service centers for patients both home and abroad:Outpatient Service Center/Inpatient Service Center/Patient Satisfaction/Cashier and Pre-Certification/Call Center. ●Be in charge of the cooperation with international insurance. ●To set up the patient service system. ●To set up 5 service centers for patients both home and abroad:Outpatient Service Center/Inpatient Service Center/Patient Satisfaction/Cashier and Pre-Certification/Call Center. ●Be in charge of the cooperation with international insurance.



United Family Hospital

• GZ

• PAC Supervisor

  • Mar 2016 - Jan 2020

  ●Patient access coordinator (PAC)team: set up the reception team; establish workflow and service standards; organize in house training; handle complaints. ● Physicians time management: process physicians' trak schedule, agree appointment rules. ●Data: monitor medical record quality; summarize and provide customer data such as patient flow and patient category to the operations and marketing departments. ●Product promotion: cooperate with product departments to design, price and promote products . ●Service and safety process: develop and optimize service safety-related SOP; organize and optimize the processes to improve the customer experience, according to the feedback of patients and the needs of the medical team. ●Administrative affairs: manage budget, supplies and staffing of the team ; communicate with the medical team on behalf of the department. Show less



Guangzhou Municipal Utility District

• 广州

• Operations Engineer

  • Jul 2009 - Dec 2016

  Management of water and sewage piping system and treatment facilities in downtown Guangzhou. Management of water and sewage piping system and treatment facilities in downtown Guangzhou.