Experience

Fourteen

• Egypt
• Retail
• 1 - 100 Employee

• Customer Specialist and online assist

  • Oct 2020 - Present



joy and roy

• Cairo Governorate, Egypt

• Administrative Assistant

  • Jun 2019 - Present

  Monitoring and evaluating the daily defected items, refund, exchange, items transfer, complaints and problems in stores for 15 storeDaily follow up with social media department for any customer issues (comments, complaints, online messages and defected items) and daily follow up with online department to know the reasons of returns items and if there’s any customer issue that we can handle. Daily follow up with accounts department and make a report about the defected items that we must compensate their customers and forward it to accounts department.Interring the incoming data (mailing cart) from stores to the system.Follow up with stock control department to matching the results we reach of customers’ survey if there is any goods or items transferred and the balance of items in all branches. Make a survey with customers about our product and the treatment from our staff in the branches (after sale service)Contacted with customers who have changed or refunded (in case of defected items) and try to handle the customer and change the view of bad treatment or delay in response and she was already assisted or supported when she changed or refunded her defected item and try to adjust and improve the brand view from point of view the customer. Contacted with customers who want to change or refund (in case of new items) with long duration out of branches managers’ validity with an attempt to remove the idea of change or refund from point of view of the customer. Make surveys, 1st depend on customers segments (VIP customers , inactive customer and a one visit customer ) to give vouchers, special discounts and to send SMS messages, 2nd product survey to know where are our products reputation in the market with price and material and that to ensure customer satisfaction.Make a detailed monthly report about defect items and collect the common defects in vendors and daily follow up with cases with branches. Show less



purelife for air conditioning and refrigeration

• Sales and Customer Service Representative

  • Mar 2017 - Present



Exceed Resources Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2017 - Present