Experience

CarPrice

• Russian Federation
• Retail Motor Vehicles
• 100 - 200 Employee

• Руководитель контакт-центра

  • Feb 2016 - Present



(VUSO Private Stock Insurance Company)

• Донецк

• Начальник отдела телемаркетинга

  • Nov 2012 - Aug 2014

  оптимизация взаимодействия с подразделениями компании разработка "продающих" скриптов формирование эффективного канала продаж поддержка корпоративного сайта (чат, заявки, обратные звонки) оптимизация взаимодействия с подразделениями компании разработка "продающих" скриптов формирование эффективного канала продаж поддержка корпоративного сайта (чат, заявки, обратные звонки)



FUIB

• Banking
• 100 - 200 Employee

• Head of Contact Center

  • Nov 2005 - Oct 2012

  Contact Center profile: 24 agent working places (40 agents), 24x7 operation, universal contact center, including: inbound and outbound sales; information and consulting support; cardholders support (issue volume: 1.6 million cards) 2-nd line support for Internet-banking clients complaint and offers handling VIP - line Contact Center profile: 24 agent working places (40 agents), 24x7 operation, universal contact center, including: inbound and outbound sales; information and consulting support; cardholders support (issue volume: 1.6 million cards) 2-nd line support for Internet-banking clients complaint and offers handling VIP - line



FUIB

• Banking
• 100 - 200 Employee

• Chief expert Intl Funds Transfer and Investigations

  • Jul 1996 - Jul 2005

  Participated in the project “Upgrade ABS MIDAS 10.5 to Midas DBA R4”, took part in developing of customer amendment requests and testing changes in the MIDAS module Funds Transfer, MT 103+ implementation. Participated in the project “Upgrade ABS MIDAS 10.5 to Midas DBA R4”, took part in developing of customer amendment requests and testing changes in the MIDAS module Funds Transfer, MT 103+ implementation.