Experience

ICL KME CS

• Russian Federation
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Director

  • 2007 - Present

  • Managing of the Service Department (>40 employees) • Establish and keep contact with potential and key customers. Establishing of new business contacts in both formal and informal ambience. Signing contracts. • Design and hold of inside and outside presentations. • Preparing of tender proposals; • Positioning on the market, diversification of services; • Contacts with leading Hardware and Software distributors. Managing of key-suppliers list; • Managing of HW, SW and Services price-lists. • Manager functions: Moscow Subsidiary strategic planning, managing of current and perspective sales plans, segmentation of potential customers’ market, defining target priorities, and also managing of inside activities, assigning tasks, designing of motivation schemas, business-processes planning; • Service Projects Manager functions: Management of service projects and customers’ staff trainings according to the existing budget and pre-designed schedules. Management of Project implementation activities. Management of Service and Outsourcing technical support for foreign customers (Auchan, BP Trading, Setra Lubricants, Reuters, Lufthansa, Ruukki, Stockmann); • Retail Projects Manager functions: Retail projects management. Implementation and support of «Fujitsu Global Store» and “Fujitsu Store Center” Retail solutions and RFID-based solutions from Fujitsu. Sales promotions of Fujitsu TeamPOS 3000 and TP-X cash-machines (tills). Works with leading Retail chains «X5 Retail Group», “Alkor”, “Stockmann”, “Auchan”, “Wimm-Bill-Dann” • Regular conferences and meetings with FJS Russia partners (UK, Finland, Japan, Belgium). Managing of price-lists for in-corporate calculations. Development of joint solutions to increase business and improve quality of provided services. Planning and managing of the company’s strategy in IT-development. Show less



TerraLink

• Kazakhstan
• IT Services and IT Consulting
• 200 - 300 Employee

• IT-director

  • Sep 2005 - Jul 2007

  • Organizing the IT-support team (5-6 engineers and consultants, Problem Solvers) • Organizing the internal tech support for more than 70 PCs, near 15 different file servers and peripherals • Organizing of the external (outsourcing) tech support for more than 10 different foreign companies • Organizing of the installations and full support of virtual machines servers set for developer’s department (VMWare GSX and ESX) • Organizing and support of VPN channels for interaction with subsidiaries (Almaty, Aksai, Toronto, Vladivostok, Alaska) • Supervising and administering of Cluster system inside the main office (Exchange, SQL, Other Apps) • Supervising of the LANs support • Supervising of the telephony support (PABX Panasonic) • Supervising of the FacSys and Essna (VoiceMail) support with Brooktrout boards. • Supervising of the Internet Gateway support, including local Web-sites • Managing of the hardware and software upgrades • Planning and managing of the company’s strategy in IT-development Show less



OPTEN Ltd

• Moscow, Russia

• IT-director

  • Sep 2001 - Oct 2004

  • Organizing the IT-support team (3 engineers, 1 technical worker) • Organizing the internal tech support for more than 100 PCs and peripherals • Control and guidance of the LANs support • Control and guidance of the telephony support • Control and guidance of the Internet Gateway support • Managing of the hardware and software upgrades • Planning and managing of the company’s strategy in IT-development • Analyzing of information requirements of Power plants in Russia and abroad. • Forming of “Technical Requirements” documents for GRIDMC Project (GRID Monitoring Center, http://www.gridmc.com). • Establishment and control of interactions with subcontractor – Software company, agreements and planned schedules. • Forming of marketing and technical project documentation, and its translation to English. • Organizing and carrying out of presentations and negotiations with foreign GRIDMC customers (ELES-Slovenia, TransPower – New Zealand). • Establishment and control of interactions with customers, forming of agreements, planned schedules and protocols of negotiations. • Launching the System in ELES company (Slovenia) • Carrying out training courses for customers • Defining the evolution strategy of project, forming of plans for functional improvements of System. Show less



Fort Dialogue Inc

• Tatarstan

• System Engineer

  • Sep 1994 - Jan 2001