Anna Krutushkina
Customer Service Assistant at Coastal Housing Group- Claim this Profile
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Русский Native or bilingual proficiency
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Украинский Native or bilingual proficiency
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Английский Limited working proficiency
Topline Score
Bio
Credentials
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Women Data Academy
AjTyvITDec, 2022- Nov, 2024
Experience
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Coastal Housing Group
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United Kingdom
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Construction
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1 - 100 Employee
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Customer Service Assistant
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Nov 2022 - Present
• execution of full range of front line services and standards of delivery including Rent Management; Applications and Lettings; Repairs; General Tenancy Management issues; • listening to and acting upon demand / requests from customers • maintaining up-to-date records via the department’s computer systems • execution of full range of front line services and standards of delivery including Rent Management; Applications and Lettings; Repairs; General Tenancy Management issues; • listening to and acting upon demand / requests from customers • maintaining up-to-date records via the department’s computer systems
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British International School
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Pakistan
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Education Administration Programs
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100 - 200 Employee
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Admin Assistant
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Mar 2022 - Jul 2022
• receptionist functions; • communication with parents and potential clients; • registering students in the school attendance system; • organization of school trips; • translation; • assistance to managers and teachers in organizational work. • receptionist functions; • communication with parents and potential clients; • registering students in the school attendance system; • organization of school trips; • translation; • assistance to managers and teachers in organizational work.
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Kolorit Paints LLC
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Kyiv, Ukraine
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Head of Procurement department
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Feb 2021 - Jul 2022
Duties: • strategic planning for the production planning, planning of purchase of raw materials and goods, budgeting; • control of delivery of raw materials, packaging and auxiliary materials according to the production plan; • coordination of the process of purchasing goods for distribution and internal needs of the company; • work on risk minimization; • adjustment of on automatic calculation of the production plan and the plan for the purchase of goods; • team development. Duties: • strategic planning for the production planning, planning of purchase of raw materials and goods, budgeting; • control of delivery of raw materials, packaging and auxiliary materials according to the production plan; • coordination of the process of purchasing goods for distribution and internal needs of the company; • work on risk minimization; • adjustment of on automatic calculation of the production plan and the plan for the purchase of goods; • team development.
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Kolorit Paints LLC
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Kyiv, Ukraine
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Deputy Director for Marketing
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Nov 2018 - Jan 2021
Duties: • planning marketing communications by brands and categories; • selection of agencies to implement marketing communications, coordination of their work (briefing, tenders, control); • participation in product development; • development of design layouts of product labels, control of their relevance; • coordination of direction of company’s activities on the Internet, management of the online shop; • budgeting for marketing activities, control of implementation of budget; • management of foreign brands distributed by the company (TM Anza, TM tesa, TM Semin, TM Vincents): development of marketing plans of brand development in Ukraine, control of their implementation; communication with suppliers; creation of pricing policy; market and competitor analysis; creation of brand sales strategy by distribution channels; management of life cycle of products; • organization of workshops and conferences; • coordination of marketing in Belarus; • management of the opening of a multi-brand construction store Farba Service, marketing support for the project; • team development. Show less
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Kolorit Paints LLC
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Kyiv, Ukraine
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Head of Marketing Department Ukraine, Belarus
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Sep 2016 - Nov 2018
Duties: • management of marketing activities of the company; • participation in development and control of implementation of marketing strategy; • systematization and coordination of activities of marketing department employees (five employees), their motivation, and development; • budgeting for marketing activities, control of budget implementation; • participation in creation of pricing policy for company’s products; • coordination of advertising communication of brands; • carrying out TV and media planning; • creation of the system of analysis of the activities of competitors, customer satisfaction analysis for customers of the company; • marketing reporting of the company; • participation in construction exhibitions; • coordination of website development; • development of company’s social media development strategy; • registration of trademarks, patents. Show less
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Education
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2005 - 2010
Horlivka State Pedagogical Institute of Foreign Languages
specialist, English and French Language and Literature teacher -
2020 - 2020
The international online school LABA
Course "Brand management" by Maks Belov -
2019 - 2019
Eloquence school
“Speech techniques, movement and gestures during public speaking” course -
2018 - 2018
System business school Business Construction Kit
“Building a strong team” workshop -
2016 - 2016
Internet marketing academy WebPromoExperts
“Internet Marketing” course -
2015 - 2015
Школа маркетинга «Be First»
Course "Trade Marketing" -
2012 - 2012
Navigator training center
“Accountant’s set: Accounting, 1C 8.2, Tax accounting” course, “Accountant’s set: Accounting, 1C 8.2, Tax accounting” course
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