Experience

ОТП Банк

• Investment Banking
• 100 - 200 Employee

• Projects manager

  • Oct 2017 - Present

  - Direct management of complex strategic projects: 1) Introduce a new platform of e-banking (Internet banking, mobile banking, new payment hub platform, management and monitoring of ATM and Self-Service Terminal, integration of services with the new platform contact center) 2) New platform of the contact center (Changed on Alcatel Naumen). Implementation of digital services of voice channels (Softphone) + implementation of new functionality (chats/mail/AI/WFM/QA). - collect expectations from the business customer - management of scope, terms, project costs - conflict resolution, optimization of development and implementation stages (parallel development and testing). Projects: - launch of the first phase of the contact center, opening of a new contact center with new functionality - holding a tender for the selection of the vendor of DBD, ATM and TSO management system - management of analysis and development on the Bank's side - control of system analysis, development, testing and implementation by an external vendor. Show less



"Infotaktika" Ltd.

• Moscow, Russian Federation

• Production department head

  • Dec 2015 - Oct 2017

  - Direct management of complex distributed projects - Conducting negotiations with customers at the middle and upper level, including technical communication - Solving problems and conflicts, removing projects from freezing and "stressful" situation - Launching and development of corporate project management system. - Formation and management of projects portfolio in the IT area (SOFTWARE + equipment), security systems. - Management of external projects (pre-project activities, project initiation, decision to participate/refuse, revival of failed projects, etc.). - Project supervision (Interaction with the Customer at the TOP level management, conflict resolution during project implementations, secondary sales from the Customer). - Project portfolio management (control and monitoring of work performance, control and monitoring of risks and problems, resource conflicts, organization of interaction between departments). - More than 40 completed projects, more than 100 pre-sale projects. - Direct management of project teams on responsible projects. - Control of technical documentation, control of main KPI`s in projects. Key achievements: - projects with large customers (Angara petrochemical company (Rosneft), AtomStroyExport (Kursk NPP, Ruppur NPP), Mosvodokanal, Komkor (AKADO Telecom), Schneider electric, Federal archive Agency (Rosarkhiv), Central Committee of Central administrative COMMITTEE, Mosgortrans, etc.) - Development and implementation of a Corporate project management system. - Completion of large "failed" projects with profit, settlement of conflicts between the project participants, transformation of the customer's wishes into a clear feasible framework. - Formation of a balanced portfolio of solutions based on long-term relationships with Customers and the signing of several long-term contracts. - Participation as an expert in the development of business processes and regulations: secondary sales from the Customer, providing HR, service and techsupport. Show less



Ladacom Ltd.

• Executive Director / Program Manager

  • Aug 2012 - Dec 2015

  Successful implementation of a large project with developing prototype hardware and software complex for high-precision positioning system.Participation in successful tendering process with subsequent implementation of a state contract for the supply of biometric identification systems in Khanty-Mansiysk city. Despite of having very challenged deadline, the project was successfully performed (delivery on time, staff training, acceptance of the system).Successful Project Implementation with creations of new hardware and software security system for State agency (despite of having difficulties with financing, project was managed on time without quality deterioration).- Working with government customers in all phases of bid process and project implementation.- Developing and strengthening partnerships with government customers, expanding the customer base, meetings, customer visiting, negotiations of technical and contractual requirements.- Monitoring and management of partners project managers, and internal partners (Sales, Product, R&D, Support, QA, etc.) against settled KPI. - Management business processes at all protects stages.- Writing technical and project documentation, regulations, reports, preparing project presentations, project risk assessment.- Management of bidding auctions.- Managing process with setting activities and project phases, so relevant resources can be correctly allocated in the company planning database.- Ensure effective communication between project teams (including internal and external partners and consultants) and the customer.- Maintaining relationships with clients and channel partners by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.- Working with projects at all stages of life, from initiation to completion.- Participation in exhibitions (Interpolitex 2013, 2014). Show less

• Head of the IT Department

  • Nov 2010 - Aug 2012

  Ensuring the proper functioning of IT department, reducing the response time for customers technical support. Performing preventing and corrective maintenance, equipment replacement and software upgrade of biometric identification complexes in the Russian Federation Krasnodar region.- Working with large corporate clients and delivering security protection projects.- Interaction with the Company's internal divisions within the customer framework plan.- Control and management of development, testing and implementation of software and hardware solutions. Show less

• Technical Director

  • Jun 2006 - Nov 2010

  Providing Concept and FEED (Front End Engineering Design), setting-up new teams for detail preparation, project implementation and installation of biometric identification systems on the Russia-Abkhazia border.- Participation in tenders, competitions and auctions process of State customers.- Construction and development of effective long-term relationships with customers.- Preparation of documentation for contracts, offers, tenders, auctions dossier, etc.



PR Group

• Москва, Россия

• IT Project manager

  • 2010 - 2013



Home Bank

• Russian Federation
• Banking
• 100 - 200 Employee

• Project Manager

  • 2009 - 2010

  Development, integration and maintenance of facial biometric identification system in the Participation in all phases of the project: writing the Terms of Reference, selection of server hardware, development, integration and commissioning system, SLA service. Development, integration and maintenance of facial biometric identification system in the Participation in all phases of the project: writing the Terms of Reference, selection of server hardware, development, integration and commissioning system, SLA service.