Experience

Vietnam Australia International School (VAS)

• Vietnam
• Education Administration Programs
• 1 - 100 Employee

• Academic Coordinator

  • Sep 2022 - Present



Franklin International Academy

• Customer Service Officer cum Registrar cum ESL part time Teacher

  • Jul 2020 - Jul 2022

  - Welcome guests and serve - Customer care receive and process customer requests - Monitor and continuously update product, service policies of the business - Receiving feedback from customers to improve products and services - Controlling and fixing student account if have problems- Doing everything related to account (on FVHS web)- Keep in touch with FVHS's Academic team *ESL Teacher (March, 2022 to now) - Preparing materials and lesson plans before class -… Show more - Welcome guests and serve - Customer care receive and process customer requests - Monitor and continuously update product, service policies of the business - Receiving feedback from customers to improve products and services - Controlling and fixing student account if have problems- Doing everything related to account (on FVHS web)- Keep in touch with FVHS's Academic team *ESL Teacher (March, 2022 to now) - Preparing materials and lesson plans before class - Assessing student progress and writing reports - Creating a supportive and positive classroom environment - Give feedback every week for students - Other tasks by Manager assigned Show less - Welcome guests and serve - Customer care receive and process customer requests - Monitor and continuously update product, service policies of the business - Receiving feedback from customers to improve products and services - Controlling and fixing student account if have problems- Doing everything related to account (on FVHS web)- Keep in touch with FVHS's Academic team *ESL Teacher (March, 2022 to now) - Preparing materials and lesson plans before class -… Show more - Welcome guests and serve - Customer care receive and process customer requests - Monitor and continuously update product, service policies of the business - Receiving feedback from customers to improve products and services - Controlling and fixing student account if have problems- Doing everything related to account (on FVHS web)- Keep in touch with FVHS's Academic team *ESL Teacher (March, 2022 to now) - Preparing materials and lesson plans before class - Assessing student progress and writing reports - Creating a supportive and positive classroom environment - Give feedback every week for students - Other tasks by Manager assigned Show less



EMG Education

• Retail Office Equipment
• 1 - 100 Employee

• Academic Coordinator

  • Jul 2019 - Jun 2020

  - Supporting foreign teachers in class - Providing assistance in matters - Interpreting or reteaching if students can't get knowledge - Completing other tasks by managers - Supporting foreign teachers in class - Providing assistance in matters - Interpreting or reteaching if students can't get knowledge - Completing other tasks by managers



FOOD PARADISE

• Vietnam

• Call Center Specialist

  • Oct 2018 - May 2019

  - Adverting- Give ideas to marketing strategies with other members - Increasing customer satisfaction - Taking care of regular customers and finding new potential - Completing other tasks given by the supervisor - Increasing customer satisfaction - Adverting- Give ideas to marketing strategies with other members - Increasing customer satisfaction - Taking care of regular customers and finding new potential - Completing other tasks given by the supervisor - Increasing customer satisfaction



ACE / Năng Khiếu

• Vietnam

• Tutor cum TA

  • Feb 2017 - Oct 2018

  - Help teacher control the class - Monitor class support teacher - Preparing tests and exams - Updating students information - Customizing the lessons and activities to push mood of students - Markings tests and give it back - Review the lesson and teach new one - Completing other tasks given by the supervisor - Help teacher control the class - Monitor class support teacher - Preparing tests and exams - Updating students information - Customizing the lessons and activities to push mood of students - Markings tests and give it back - Review the lesson and teach new one - Completing other tasks given by the supervisor