Experience

Borusan Otomotiv

• Türkiye
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• BMW Group Sales / After Sales Training & Warranty Manager

  • Apr 2018 - Present

  • Organization and execution of product, sales and after-sales trainings for BMW, MINI, BMW i and BMW Motorrad employees.• Monitoring training business KPIs with taking necessary actions for process improvements.• Organization and execution of technical and non-technical trainings to the sales and after sales employees starting from the basic level and requiring expertise at the highest level.• Coaching and Developing sales and after-sales organization.• Managing operation of training system of manufacturer.Managing operation of warranty business for BMW, MINI, BMW i and BMW Motorrad through SAP system with ensuring continuous customer satisfaction.• Managing operation of extended warranty business for BMW and MINI through SAP system with ensuring continuous customer satisfaction.• Managing operation of service packages (BSI) and repair packages (BRI) business for BMW, MINI and BMW i through SAP system with ensuring continuous customer satisfaction.• Coordination relation between the manufacturer and dealers about warranty issues such as warranty labour rate negotiation and complicated warranty cases.• Monitoring warranty business KPIs with taking necessary actions for process improvements.• Organization and execution of warranty audits to dealers.• Organization of regular trainings to dealers for warranty procedures.• Managing operation of extended warranty.• Claim management issues as a claim assessor. Show less

• BMW Group Warranty Unit Manager

  • Aug 2015 - Apr 2018

  • Managing operation of warranty business for BMW, MINI, BMW i and BMW Motorrad through SAP system with ensuring continuous customer satisfaction.• Managing operation of extended warranty business for BMW and MINI through SAP system with ensuring continuous customer satisfaction.• Managing operation of service packages (BSI) and repair packages (BRI) business for BMW, MINI and BMW i through SAP system with ensuring continuous customer satisfaction.• Coordination relation between the manufacturer and dealers about warranty issues such as warranty labour rate negotiation and complicated warranty cases.• Monitoring warranty business KPIs with taking necessary actions for process improvements.• Organization and execution of warranty audits to dealers.• Organization of regular trainings to dealers for warranty procedures.• Managing operation of extended warranty.• Claim management issues as a claim assessor. Show less

• BMW Group Technical Field Senior Specialist

  • Apr 2012 - Aug 2015

  *Technical assistance to 28 Authorized Dealer for BMW & MINI vehicles in Turkey.*Technical support to Parts Department.*Technical support to Customer Relations Department.*Technical support to Warranty Department.*Implementation of BMW CI (Corporate Identity) standards.*Technical support visits to Authorized Dealers.*Warranty audits issues.*Business developement activities.



Çelebi Hava Servisi A.Ş.

• İstanbul, Türkiye

• Technical Specialist

  • Sep 2008 - Apr 2012

  After sales service issues for GSE; *Technical assistance to 27 airports in Turkey and 4 airports overseas (India, Hungary, Austuria). *to supply abroad and/or domestic spare parts. *Stock management. *Identify key suppliers. *Assist in the preparation of purchase orders. *Development of procurement activities. *Troubleshooting, *Commissioning of equipments, Maintenance issues; *to follow up preventive maintenance, spare parts, oil and fuel consumption in accordance with SAP-PM for heavy duty machinery-GSE *SAP-MM activities. Technical Support Issues; *a technical support team member overseas project, (expecially for India) *Business developement activities, *Equipment costing activities, *Investment activities. *Vehicle tracking system, *Maintenance charts, *Technical bulletins, *Budget issues. Show less



Uzel Otomotiv Sistemleri A.Ş.

• Gebze / Kocaeli

• Project Engineer

  • Jan 2007 - Sep 2008

  •Proposal studies for new products •Organization of new-product production activities and new-product documentation activities (Flowchart, PFMEA, PPAP etc.) •Client relations •Investments •Quality activities •Providing and following new technical specification. •Technical support to clients and production line •Proposal studies for new products •Organization of new-product production activities and new-product documentation activities (Flowchart, PFMEA, PPAP etc.) •Client relations •Investments •Quality activities •Providing and following new technical specification. •Technical support to clients and production line



Çuhadaroğlu Metal Sanayi A.Ş.

• Research and Development Engineer

  • Aug 2005 - Apr 2006

  •Proposal studies for new products •New-product production, test and technical drawing activities •Investments •Preparation of TIDEB documentations •Proposal studies for new products •New-product production, test and technical drawing activities •Investments •Preparation of TIDEB documentations