Experience

Alshaya Group Türkiye

• Türkiye
• Retail
• 500 - 600 Employee

• Victoria’s Secret Social Media Executive

  • Jul 2021 - Present



Tchibo

• Germany
• Retail
• 700 & Above Employee

• Corporate Communications & Social Media Specialist

  • Feb 2014 - Jan 2019

  - Creating social media strategy and leading weekly feed plan for Instagram, Facebook, Twitter, Google Plus, Blog and YouTube accounts considering current conditions, needs and values to increase engagement rate and reach- Planning yearly activity calendar and organizing communications activities- Adaptation of all global campaign and projects- Planning and organizing all ATL and BTL materials, print ads, photo & video shootings, inserts, leaflets, brochures, newsletters based on needs and expectations- Developing, managing and controlling department budget in line with yearly plans and reporting the results- Maintaining all relationships with creative agency, PR agency, social media agency and media planning agency- Building and protecting Tchibo’s reputation internally and externally with an emphasis on purpose inspired global strategy- Organizing PR events, exclusive interviews, shootings and press kits to create brand awareness and to provide high quality coverage on traditional & social media Show less

• Customer Services Specialist

  • Nov 2013 - Oct 2014

  - Managing and training call center staff, directing 27 agents- Process and project management in the scope of customer services- Supporting telesales, web sales and cross channel operations- Monitoring call center activities during the promotion periods- Providing campaign and promotion details to call center staff and customers- Managing and reporting customer appreciations, suggestions and complaints in various social media platforms- Making detailed monthly analysis of social media complaint/satisfaction rates- Analyzing complaints and detecting pain points, informing related departments to improve processes- Reporting and analyzing customer satisfaction survey results- Preparing monthly reports of changed goods, gift orders and returns- Collecting suggestions and cooperation proposals from partners and informing related departments Show less

• Customer Services Assistant

  • Apr 2013 - Nov 2013

  - Collecting customer feedback form data and creating weekly reports - Auditing product and campaign information on Tchibo.com.tr and informing related departments - Revising customer data on Tchibo.com.tr web shop management system - Regularly updating “Help” page on Tchibo.com.tr - Defining product information on Tele Sales channel - Following up promotion cheque processes