Élan W.
Customer Service Associate at Grand Haven Golf Club- Claim this Profile
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Bio
Credentials
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A3 Problem Solving for Continuous Improvement
LinkedInJan, 2020- Nov, 2024 -
Being an Effective Team Member
LinkedInJan, 2020- Nov, 2024 -
Body Language for Leaders
LinkedInJan, 2020- Nov, 2024 -
Business Etiquette: Phone, Email, and Text
LinkedInJan, 2020- Nov, 2024 -
How I Got Here
LinkedInJan, 2020- Nov, 2024 -
Project Management Foundations: Communication
LinkedInJan, 2020- Nov, 2024 -
Project Management Simplified
LinkedInJan, 2020- Nov, 2024 -
Be a Better Manager by Motivating Your Team
LinkedInDec, 2019- Nov, 2024 -
Bill George on Self Awareness, Authenticity, and Leadership
LinkedInDec, 2019- Nov, 2024 -
Communicating Across Cultures
LinkedInDec, 2019- Nov, 2024 -
Defining and Achieving Professional Goals
LinkedInDec, 2019- Nov, 2024 -
Tips for Writing Business Emails
LinkedInDec, 2019- Nov, 2024 -
Teaching English as a Foreign Language
-Mar, 2015- Nov, 2024
Experience
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Grand Haven Golf Club
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United States
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Recreational Facilities
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1 - 100 Employee
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Customer Service Associate
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Feb 2022 - Jan 2023
As a customer service associate at a private golf club, I interact with the members on many levels: reserving tee times, assisting participants during golf tournaments, receiving and merchandising golf attire, creating and marketing upcoming golf and social events held at the club, as well as welcoming members to the dining room for their dinner reservations. As a customer service associate at a private golf club, I interact with the members on many levels: reserving tee times, assisting participants during golf tournaments, receiving and merchandising golf attire, creating and marketing upcoming golf and social events held at the club, as well as welcoming members to the dining room for their dinner reservations.
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Kantar
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Market Research
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700 & Above Employee
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Senior Project Manager
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Nov 2019 - Apr 2021
I was most recently employed at the Global Research Center in Prague. As a Senior Project Manager my main responsibility was to work with a single team on one specific multi-country project. Throughout the year, however, I was also responsible for smaller ad hoc projects. My tasks began with a handover of initial informational documentation, using Microsoft Word, Excel and PowerPoint. My responsibilities didn’t end until all outputs, tables and reports had been checked and sent back to the… Show more I was most recently employed at the Global Research Center in Prague. As a Senior Project Manager my main responsibility was to work with a single team on one specific multi-country project. Throughout the year, however, I was also responsible for smaller ad hoc projects. My tasks began with a handover of initial informational documentation, using Microsoft Word, Excel and PowerPoint. My responsibilities didn’t end until all outputs, tables and reports had been checked and sent back to the Client Team. During a typical project’s life cycle, I managed relationships with all project stakeholders, handled project timings and quality control of all inputs and outputs from the stakeholders, and ultimately ensured a healthy financial performance of the project. Show less I was most recently employed at the Global Research Center in Prague. As a Senior Project Manager my main responsibility was to work with a single team on one specific multi-country project. Throughout the year, however, I was also responsible for smaller ad hoc projects. My tasks began with a handover of initial informational documentation, using Microsoft Word, Excel and PowerPoint. My responsibilities didn’t end until all outputs, tables and reports had been checked and sent back to the… Show more I was most recently employed at the Global Research Center in Prague. As a Senior Project Manager my main responsibility was to work with a single team on one specific multi-country project. Throughout the year, however, I was also responsible for smaller ad hoc projects. My tasks began with a handover of initial informational documentation, using Microsoft Word, Excel and PowerPoint. My responsibilities didn’t end until all outputs, tables and reports had been checked and sent back to the Client Team. During a typical project’s life cycle, I managed relationships with all project stakeholders, handled project timings and quality control of all inputs and outputs from the stakeholders, and ultimately ensured a healthy financial performance of the project. Show less
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Da'at Travel
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United States
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Travel Arrangements
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1 - 100 Employee
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Tour Operator
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Jul 2018 - Oct 2019
I created tour itineraries to five countries in Europe for American and Canadian clientele. I worked with our Customer Support Centers in both the US and Israel and with the client to ensure that all aspects of their tour would be smooth and issue free. In creating the itineraries, for groups of four to fifty, I communicated with vendors at transportation companies, hotels, restaurants and with all appropriate other companies to negotiate the best rates and services for the clients. Once the… Show more I created tour itineraries to five countries in Europe for American and Canadian clientele. I worked with our Customer Support Centers in both the US and Israel and with the client to ensure that all aspects of their tour would be smooth and issue free. In creating the itineraries, for groups of four to fifty, I communicated with vendors at transportation companies, hotels, restaurants and with all appropriate other companies to negotiate the best rates and services for the clients. Once the group was in Europe, I was hands-on for any situation that might come up and worked to problem solve the unexpected to ensure that the group enjoyed their trip without deviation. Show less I created tour itineraries to five countries in Europe for American and Canadian clientele. I worked with our Customer Support Centers in both the US and Israel and with the client to ensure that all aspects of their tour would be smooth and issue free. In creating the itineraries, for groups of four to fifty, I communicated with vendors at transportation companies, hotels, restaurants and with all appropriate other companies to negotiate the best rates and services for the clients. Once the… Show more I created tour itineraries to five countries in Europe for American and Canadian clientele. I worked with our Customer Support Centers in both the US and Israel and with the client to ensure that all aspects of their tour would be smooth and issue free. In creating the itineraries, for groups of four to fifty, I communicated with vendors at transportation companies, hotels, restaurants and with all appropriate other companies to negotiate the best rates and services for the clients. Once the group was in Europe, I was hands-on for any situation that might come up and worked to problem solve the unexpected to ensure that the group enjoyed their trip without deviation. Show less
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Ipsos Czech Republic
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Czechia
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Market Research
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1 - 100 Employee
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UK Operations Manager
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Apr 2016 - Jun 2018
I worked for the Global Support Center in Prague dealing with Mystery Shopping and its shoppers. My responsibility covered the U.K., managing as few as 4 projects and as many as 9 projects a month, which I had done since the department's inception in August 2016. To keep activities, tasks and deadlines in order, I involved a group of more than 2000 Mystery Shoppers as we worked towards success in all aspects of our Mystery Shopping projects. On a daily basis, I used the specific data portal… Show more I worked for the Global Support Center in Prague dealing with Mystery Shopping and its shoppers. My responsibility covered the U.K., managing as few as 4 projects and as many as 9 projects a month, which I had done since the department's inception in August 2016. To keep activities, tasks and deadlines in order, I involved a group of more than 2000 Mystery Shoppers as we worked towards success in all aspects of our Mystery Shopping projects. On a daily basis, I used the specific data portal for online surveys, Excel spreadsheets and PowerPoint documents in order to communicate with shoppers and management about the status of each project and its deadline. Show less I worked for the Global Support Center in Prague dealing with Mystery Shopping and its shoppers. My responsibility covered the U.K., managing as few as 4 projects and as many as 9 projects a month, which I had done since the department's inception in August 2016. To keep activities, tasks and deadlines in order, I involved a group of more than 2000 Mystery Shoppers as we worked towards success in all aspects of our Mystery Shopping projects. On a daily basis, I used the specific data portal… Show more I worked for the Global Support Center in Prague dealing with Mystery Shopping and its shoppers. My responsibility covered the U.K., managing as few as 4 projects and as many as 9 projects a month, which I had done since the department's inception in August 2016. To keep activities, tasks and deadlines in order, I involved a group of more than 2000 Mystery Shoppers as we worked towards success in all aspects of our Mystery Shopping projects. On a daily basis, I used the specific data portal for online surveys, Excel spreadsheets and PowerPoint documents in order to communicate with shoppers and management about the status of each project and its deadline. Show less
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Caledonian School
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Czechia
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Education Management
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1 - 100 Employee
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TEFL Teacher
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Sep 2015 - Apr 2016
I taught business English, conversational English and FCE preparatory courses to employees of various businesses around Prague. I taught business English, conversational English and FCE preparatory courses to employees of various businesses around Prague.
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Global Brands / Dollar Only Wholesale, LLC
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Scottsdale, Arizona
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Vice President of Operations
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Mar 2004 - Jan 2015
My position required that I further developed my skills in logistics as I worked with international and domestic customers whose shipments needed to arrive at their designated locations in a timely manner. To be successful, I had to be the communicator and negotiator with more than 10 overseas factories, managing more than $21 million USD of inventory, six freight forwarders and several customs brokers. My work with warehouse managers on a variety of shipment delivery issues earned me their… Show more My position required that I further developed my skills in logistics as I worked with international and domestic customers whose shipments needed to arrive at their designated locations in a timely manner. To be successful, I had to be the communicator and negotiator with more than 10 overseas factories, managing more than $21 million USD of inventory, six freight forwarders and several customs brokers. My work with warehouse managers on a variety of shipment delivery issues earned me their respect and trust as well as commendations they shared with my employer. My customer relations and rapport building were valuable assets in conducting this work. Across almost 11 years, I had the opportunity to train office staff in matters of logistics, payroll and various accounting matters. Show less My position required that I further developed my skills in logistics as I worked with international and domestic customers whose shipments needed to arrive at their designated locations in a timely manner. To be successful, I had to be the communicator and negotiator with more than 10 overseas factories, managing more than $21 million USD of inventory, six freight forwarders and several customs brokers. My work with warehouse managers on a variety of shipment delivery issues earned me their… Show more My position required that I further developed my skills in logistics as I worked with international and domestic customers whose shipments needed to arrive at their designated locations in a timely manner. To be successful, I had to be the communicator and negotiator with more than 10 overseas factories, managing more than $21 million USD of inventory, six freight forwarders and several customs brokers. My work with warehouse managers on a variety of shipment delivery issues earned me their respect and trust as well as commendations they shared with my employer. My customer relations and rapport building were valuable assets in conducting this work. Across almost 11 years, I had the opportunity to train office staff in matters of logistics, payroll and various accounting matters. Show less
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S & S Sales Ltd
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Scottsdale, Arizona
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Import Manager
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Jan 2001 - Oct 2003
This position introduced me to supply chain management and logistics and what was required to organize and track shipments coming into the United States from Asia. In this role I managed communications with overseas brokers about our company’s products and pricing, directed freight forwarders and customs brokers to ensure timely delivery of merchandise, and worked with customers to establish agreeable pricing to allow for profits on both sides. I was also responsible for arranging for and… Show more This position introduced me to supply chain management and logistics and what was required to organize and track shipments coming into the United States from Asia. In this role I managed communications with overseas brokers about our company’s products and pricing, directed freight forwarders and customs brokers to ensure timely delivery of merchandise, and worked with customers to establish agreeable pricing to allow for profits on both sides. I was also responsible for arranging for and processing all orders for a major East Coast supermarket supplier. My customer service relationship with both new and existing customers was known to be excellent. Show less This position introduced me to supply chain management and logistics and what was required to organize and track shipments coming into the United States from Asia. In this role I managed communications with overseas brokers about our company’s products and pricing, directed freight forwarders and customs brokers to ensure timely delivery of merchandise, and worked with customers to establish agreeable pricing to allow for profits on both sides. I was also responsible for arranging for and… Show more This position introduced me to supply chain management and logistics and what was required to organize and track shipments coming into the United States from Asia. In this role I managed communications with overseas brokers about our company’s products and pricing, directed freight forwarders and customs brokers to ensure timely delivery of merchandise, and worked with customers to establish agreeable pricing to allow for profits on both sides. I was also responsible for arranging for and processing all orders for a major East Coast supermarket supplier. My customer service relationship with both new and existing customers was known to be excellent. Show less
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HQ Global Workplaces
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Investment Banking
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1 - 100 Employee
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Property Manager
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Jan 1998 - Jan 2001
Marketed services and office space to potential and existing clients Established and maintained excellent customer relations with potential and existing clients Trained managers and team members on PeopleSoft and various software programs Generated and managed the processing of weekly and monthly invoices as well as monthly reports of accounts receivable and payable Created annual profit projections using reconciliation of monthly operating reports with respect to budgets and… Show more Marketed services and office space to potential and existing clients Established and maintained excellent customer relations with potential and existing clients Trained managers and team members on PeopleSoft and various software programs Generated and managed the processing of weekly and monthly invoices as well as monthly reports of accounts receivable and payable Created annual profit projections using reconciliation of monthly operating reports with respect to budgets and projections and reported to senior management Facilitated all aspects of human resources including supervising and training new and existing team members Initiated and implemented company policies and procedures Show less Marketed services and office space to potential and existing clients Established and maintained excellent customer relations with potential and existing clients Trained managers and team members on PeopleSoft and various software programs Generated and managed the processing of weekly and monthly invoices as well as monthly reports of accounts receivable and payable Created annual profit projections using reconciliation of monthly operating reports with respect to budgets and… Show more Marketed services and office space to potential and existing clients Established and maintained excellent customer relations with potential and existing clients Trained managers and team members on PeopleSoft and various software programs Generated and managed the processing of weekly and monthly invoices as well as monthly reports of accounts receivable and payable Created annual profit projections using reconciliation of monthly operating reports with respect to budgets and projections and reported to senior management Facilitated all aspects of human resources including supervising and training new and existing team members Initiated and implemented company policies and procedures Show less
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Education
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1994 - 1997
University of Northern Colorado
B.A. degree, Business Administration/Marketing -
2015 - 2015
COSI / Maximo Nivel
TEFL Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor -
2022 - 2022
Vamos Academy
Spanish, Finished Level A2
Community
