Marketing Coordinator

• Mar 2020 - Present

Project Manager

• Dec 2014 - Mar 2020

About Expand:Expand is a pioneer in manufacturing and marketing portable media displays and one of the global market leaders. With nine Expand offices in seven countries serving over 3300 dealers in 61 countries, we are providing hundreds of thousands of corporate users with high quality media displays. Internationally, we have made and sold over one million displays used by companies, non-profit organizations and government entities around the world.In my role as Project manager I handle both internal and external projects. Together with our marketing department I create and follow up on campaigns and mailings, create content for the website, order give a ways, handle translations, and organize events, exhibitions and company-wide kick offs etc. For the events I have a leading role in seeing to that the events are executed according to plan and follow the budget. I set goals for new leads and potential sales together with the sales team and follow up afterwards.The external projects involve helping customers plan their exhibition or event. With our 3D program I work with layout and design to create an attractive solution for the customer. For larger orders I project manage the whole order process from start to finish. This includes help with artwork, placing the order in our ERP system, monitoring shipping and delivery. During the order process I have close contact with the customer, our print department and production. It’s very important to be proactive during this process to avoid mistakes and ensure on time deliveries. Show less

Product specialist / Sales coordinator

• Nov 2014 - Mar 2020

In my role as Product specialist / Sales coordinator for external products I’m responsible for all the products we buy from external suppliers. For example tents, carpets, flag prints and bigger stand solutions. I have daily contact with existing suppliers and source new when needed. I’m the go-to person for product information, quotations, set-up instructions, lead times, quality problems etc. and support the entire sales organization in Europe. I work close together with finance, our logistic centre and print department. To handle pricing, campaigns, claims and sales statistics is also part of the role. Together with our marketing department I create manuals, assist during product launches and make activity plans. In connection to the launches I conduct product training with all sales teams. To stay ahead with our product portfolio, I monitor new trends in the market by visiting exhibitions, attending customer meetings etc.I’m also superuser and in charge of our CRM system Superoffice. I was head of the CRM project when we upgraded to a new version and migrated to the cloud in June 2018. Since then I have implemented a new way of working for the sales organization. Among other things, I have launched a new quotation module, added a chat function and had several training sessions with the sales teams. In the system that I use daily I can access a lot of customer information and statistics that I communicate to the sales organization. It can be sales figures, quotation pipeline, different customer selections etc. The system is a good tool when I work with different campaigns to analyse results. The CRM requires a lot of re-thinking, development and testing, I enjoy finding smarter and easier solutions for the organization. Show less

Head of sales support Europe

• Jan 2009 - Nov 2014

As head of sales support I oversaw five persons working in the sales support team in the offices in Stockholm, Lyon, Dusseldorf and London. Except for the daily routine with order handling, customer care and sales support I worked with improving order routines and other processes. I worked to create a good team spirit in the group, had salary discussions, planned vacation schedule, conducted monthly meetings, organized job conferences etc. My role also included recruiting new staff and training them. I participated in customer meetings together with the sales reps, planned and took part of events and trade fairs. Show less

Sales Support

• May 2004 - Jan 2009

The job as sales support involves a lot of contact by phone and e-mail with customers all over the world. Placing orders, contact with suppliers, monitoring deliveries, claims, daily contact with our logistic center concerning stock and deliveries, artwork handling, price and product questions. I worked very close to the sales reps and the sales manager with a lot of administrative support as help with quotations, product information, marketing material etc. I handled a lot of projects and orders at the same time, this demands that you are very structured, can handle stress and from time to time work at a very high pace. During my time at sales support the company went from only selling hardware to starting our own print production and offering a complete product. This meant learning a lot of new things about artwork, print materials, printing techniques etc., longer lead times on the orders and increased contact with the customer during the sales process. Around the same time, we went from working only with resellers to expanding our customer base to include also end-users. This too meant a new way of working selling products to a customer who had no previous knowledge of our products.I also worked with our business system (IFS and then Jeeves) and CRM (Super office) handling article registration, pricelists, invoicing, registering customers, customer agreements, customer activities etc. Show less

Sales Service Agent

• Aug 2000 - May 2004

After one year at the head office I relocated to the Finnair/Oneworld ticket office at Arlanda airport. As sales service agent there, I handled both Finnair and British Airways passengers. At the ticket office, I issued tickets in several different booking systems, handled re-bookings, refunds, excess baggage charges and other extra fees. I helped passengers during cancellations, check-in and the other handling companies at the airport. Being quick to solve problems and having a high stress level capacity was a must, to be able to give the passengers the best possible service. I met passengers from all over the world and learned a lot about how different people react in different situations and how to answer them in the best way. Show less

Agent support och Sales Service Agent

• Aug 1999 - Aug 2000

About Finnair:The Finnish airline with flights to many destinations all over the world. Member of the Oneworld alliance.I worked at Finnair’s head office in Stockholm, 50% of my time at the agent support where travel agents and other airlines called in to get help with bookings, waiting lists, unaccompanied minors etc. The other 50% I was stationed in the ticket office where I sold tickets and hotel reservations to customers coming in and by phone.

Travelconsultant

• Sep 1996 - Jul 1999

Ticket Privatresor is one of the biggest travel agencies in Sweden, offering a wide range of products, with 51 offices from the north to the south. I worked full time for one year and then extra on weekends and holidays when I studied Tourism at Frans Schartau. I sold travel solutions to customers coming in and over the phone. Ticket has many suppliers so we offered many products from airline tickets, hotels, charter packages, bus holidays, rental cars and cruises. Ticket Privatresor is one of the biggest travel agencies in Sweden, offering a wide range of products, with 51 offices from the north to the south. I worked full time for one year and then extra on weekends and holidays when I studied Tourism at Frans Schartau. I sold travel solutions to customers coming in and over the phone. Ticket has many suppliers so we offered many products from airline tickets, hotels, charter packages, bus holidays, rental cars and cruises.