Customer Management and Technical Support

• Jun 2021 - Present

Responsible for the Ticketing, Sales and Incidents Department - Coordination with the Technical Support Department (Impronta Soluciones) for the launch of the events Janto software: - Programmed pricing, promotions, venue capacity adjustment... - Resolution of problems in the purchasing processes: purchases not finalised correctly, non-receipt of tickets - Change of tickets and returns of purchases - Creation of discount codes and cancellation services - Issuing reports: sales control and closing of sales - Programming access controls for events Direct contact with promoters and clients for the resolution of incidents Attendance at events (in Málaga, Madrid, Bilbao and Barcelona) as staff of the promoter, reinforcing the sales post and incidents Show less

Technical Support and Sales

• Jun 2022 - Jul 2022

Assistant Marketing Manager and Sales

• Jun 2019 - Jun 2021

- Content creation with graphic designers, copywriting and website management - Implementation of engagement plan strategies: social media loyalty campaigns - Janto software: Offline and online sales Programmed pricing Issuing reports: sales control and closing of sales - Direct contact with promoters and clients for the resolution of incidents - Content creation with graphic designers, copywriting and website management - Implementation of engagement plan strategies: social media loyalty campaigns - Janto software: Offline and online sales Programmed pricing Issuing reports: sales control and closing of sales - Direct contact with promoters and clients for the resolution of incidents

Digital Marketing and Content Creator

• Jan 2019 - Jun 2019

- Management of the brand's online community - Content creation and copywriting - Planning digital marketing actions with the Hootsuite tool - Attracting traffic to the website and generating quality leads through publications on social networks and blog - Management of the brand's online community - Content creation and copywriting - Planning digital marketing actions with the Hootsuite tool - Attracting traffic to the website and generating quality leads through publications on social networks and blog

Public Relations and Marketing Offline

• Jan 2018 - Jul 2018

- Develope the company's annual marketing campaign - Organice and develope events - Administrative tasks (mailing, reception of students, calls...) - Develope the company's annual marketing campaign - Organice and develope events - Administrative tasks (mailing, reception of students, calls...)