Experience

Office of the Planning Regulator

• Ireland
• Government Administration
• 1 - 100 Employee

• • May 2023 - Present

  I rejoined the Corporate Services Team in the Office of the Planning Regulator (OPR), this time in a Human Resources role. The OPR is a growing organisation. I help manage new and existing staff. I assist with recruitment campaigns and with onboarding of new starters. I am also responsible for the OPR's Learning & Development and Health & Safety remits.

• • May 2022 - May 2023

  I was promoted from Clerical Officer to Executive Officer in May 2022, when I moved from the Corporate Services Team to the Reviews and Examinations Team. During my time on the Reviews and Examinations Team, I was part of the Operations section of the team. I served as a case handler, where I assisted customers with their complaints. I managed over 40 cases from their receipt to resolution. Furthermore, I played a key role in the OPR's Reviews Programme by liaising with local authorities, taking notes at meetings and organising logistics for both internal team members and external consultants. In addition, I served as the OPR's Quality Customer Service Officer where I created a new policy for the OPR to adopt when dealing with customer service complaints. I also conducted a mid-term review of the OPR's customer service action plan, and served as our team's records management representative. As well as managing my own workload, I managed our team's Clerical Officer. In addition, I trained new staff members who joined the Operations part of our team (two Higher Executive Officers and two Executive Officers). Show less

• • May 2021 - May 2022

  I worked as a clerical officer, as part of the Corporate Services Team, for the Office of the Planning Regulator (OPR). My duties included providing administrative support to the Corporate Services Team; maintaining records in a high quality and methodical manner; assisting colleagues with HR and accounting queries.



Newcourt Retirement Fund Managers Limited

• Receptionist and Junior Administrator

  • Jan 2021 - Apr 2021

  I worked as a receptionist and junior administrator at Newcourt Retirement Fund Managers Limited. I managed the telephone switchboard; organised and logged post for each department; assisted the New Business and Newcourt Pensioneer Trustee teams in setting up clients’ pension products; assisted financial brokers and clients with queries they had about our services. I worked as a receptionist and junior administrator at Newcourt Retirement Fund Managers Limited. I managed the telephone switchboard; organised and logged post for each department; assisted the New Business and Newcourt Pensioneer Trustee teams in setting up clients’ pension products; assisted financial brokers and clients with queries they had about our services.



Intertrust Group

• Netherlands
• Financial Services
• 700 & Above Employee

• Temporary Receptionist

  • Sep 2020 - Oct 2020

  I worked as a temporary receptionist at Intertrust Group for six weeks. My main duties in this role included documenting and logging orders for forms that needed to be couriered in and out of the building; arranging a large volume of post to ensure that each item was delivered to the correct department; welcoming guests upon arrival and ensuring they signed our visitor book and followed the correct procedures to prevent the spread of Covid-19; answering phone calls; replying to emails. I worked as a temporary receptionist at Intertrust Group for six weeks. My main duties in this role included documenting and logging orders for forms that needed to be couriered in and out of the building; arranging a large volume of post to ensure that each item was delivered to the correct department; welcoming guests upon arrival and ensuring they signed our visitor book and followed the correct procedures to prevent the spread of Covid-19; answering phone calls; replying to emails.



Glasnevin Cemetery Museum

• • Jul 2018 - Apr 2020

  My duties included the efficient running of all incoming bookings and in-house events, such as group tours, corporate room hire and post funeral receptions; allocating and managing tour times in conjunction with the Museum Operations team to ensure effective visitor flow; researching visitor trends and compiling data based on visitor statistics; pursuing new sales leads and arranging customer follow up surveys to gather feedback and relaying suggestions for improvement

• • Mar 2018 - Jul 2018

  Duties included promoting various offerings available at Glasnevin Cemetery Museum by sending newsletters to travel companies, schools and societies; setting up stalls at trade fairs and interacting with potential and current customers; ensuring that Online Travel Agencies (OTAs) had the correct information on our tours, schedules and prices by contacting them with any changes and updates to be made; administrative duties such as filing invoices and renewing our calendar of events



Young Irish Film Makers

• Ireland
• Movies, Videos, and Sound
• 1 - 100 Employee

• Script Writer

  • Jul 2018 - Aug 2018

  I wrote a short film script titled "The Odyssey of Annette", which chronicled the life of quiet teenager Annette. Annette is a teenager, living in the Ireland of 2015. She's in love with the 1980s and her best friend Patrick, but she can't quite put her feelings into words. Students who took part in the Young Irish Film Makers summer course brought my script to the screen. I wrote a short film script titled "The Odyssey of Annette", which chronicled the life of quiet teenager Annette. Annette is a teenager, living in the Ireland of 2015. She's in love with the 1980s and her best friend Patrick, but she can't quite put her feelings into words. Students who took part in the Young Irish Film Makers summer course brought my script to the screen.



ShinAwiL

• Ireland
• Media Production
• 1 - 100 Employee

• Audience research team for Dancing With The Stars

  • Jan 2018 - Mar 2018

  I was part of the audience research team for Series 2 of Dancing With The Stars. Duties included welcoming audience members upon arrival for the dress rehearsal and live shows, ensuring their personal belongings were safe during the show, guiding them to their seats and answering their questions to ensure they had a pleasant experience. I was part of the audience research team for Series 2 of Dancing With The Stars. Duties included welcoming audience members upon arrival for the dress rehearsal and live shows, ensuring their personal belongings were safe during the show, guiding them to their seats and answering their questions to ensure they had a pleasant experience.



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• • May 2017 - Dec 2017

  I booked guests for "The Six O'Clock Show", which is a light entertainment chat show broadcast live from Monday to Friday. I conducted research to establish relevant talking points ahead of guest interviews, which assisted the producer and presenters in their roles and resulted in engaging content for the viewer.

• • Oct 2016 - May 2017

  I sourced suitable graphics to accompany interviews; slugged graphics and cooking methods into ENPS; scheduled social media posts; updated various social media accounts; set up and tidied the studio; greeted the guests upon arrival.



COCO Television

• Researcher

  • Aug 2017 - Aug 2017

  I worked as a researcher on Series 3 of First Dates Ireland. My duties included gathering data on the background daters, i.e. couples who don't feature prominently in the series, and finding out their availability. This enabled the producers to create an efficient filming schedule. I worked as a researcher on Series 3 of First Dates Ireland. My duties included gathering data on the background daters, i.e. couples who don't feature prominently in the series, and finding out their availability. This enabled the producers to create an efficient filming schedule.



Screentime ShinAwiL

• United Kingdom

• Audience Research team for Dancing With The Stars

  • Jan 2017 - Mar 2017

  I worked as part of the Audience Research team on the Irish version of Dancing With The Stars, produced by Shinawil and broadcast on RTÉ One. Duties included greeting the audience upon arrival for the dress rehearsal and the live show, guiding them to their seats and ensuring that they had a pleasant experience by answering any questions they had and making sure that their needs were met. I worked as part of the Audience Research team on the Irish version of Dancing With The Stars, produced by Shinawil and broadcast on RTÉ One. Duties included greeting the audience upon arrival for the dress rehearsal and the live show, guiding them to their seats and ensuring that they had a pleasant experience by answering any questions they had and making sure that their needs were met.



Pudding Row

• Ireland
• Restaurants
• 1 - 100 Employee

• Waitress

  • Jul 2015 - Oct 2016

  I worked as a waitress in a bustling seaside café called Pudding Row, in Easkey Co. Sligo. Duties included serving customers, making sure the café was clean and tidy at all times, restocking shelves and ensuring that all visitors had an enjoyable experience. I worked as a waitress in a bustling seaside café called Pudding Row, in Easkey Co. Sligo. Duties included serving customers, making sure the café was clean and tidy at all times, restocking shelves and ensuring that all visitors had an enjoyable experience.



Red Rock TV3

• Work Experience

  • Jan 2016 - Jan 2016

  I completed one week's work experience on the set of TV3's "Red Rock". During this time, I learned more about the making of high quality drama by observing the filming of the show on set. I also completed administrative duties by compiling character usage documents. In the evenings, RTÉ2's science comedy quiz "Eureka" was being filmed in the same location as "Red Rock". I directed members of the studio audience to their seats and also acted as a link between the "Red Rock" and "Eureka" crews. I completed one week's work experience on the set of TV3's "Red Rock". During this time, I learned more about the making of high quality drama by observing the filming of the show on set. I also completed administrative duties by compiling character usage documents. In the evenings, RTÉ2's science comedy quiz "Eureka" was being filmed in the same location as "Red Rock". I directed members of the studio audience to their seats and also acted as a link between the "Red Rock" and "Eureka" crews.



SpunOut.ie

• Design Services

• Intern

  • Nov 2015 - Dec 2015

  I took part in work experience at SpunOut.ie, a youth website which offers advice on a range of issues concerning physical and mental health issues. During my time with SpunOut.ie, I came up with ideas for two upcoming video series on anxiety awareness and social smoking. Below are videos from these campaigns. I came up with the concept and the wrote the script for the social smoking video. There is also a video for SpunOut's latest campaign which aims to raise awareness of anxiety and panic attacks. I conducted one of the interviews displayed in this video. Show less



Maynooth University

• Ireland
• Higher Education
• 700 & Above Employee

• • Sep 2012 - May 2015

• • Nov 2014 - Apr 2015

  I taught Irish Grammar to First Year students as part of the “An Droichead” (The Bridge) programme, whereby Final Year Irish students voluntarily teach First Year Irish students.

• • Nov 2014 - Apr 2015

  I served as a student representative of the Media Studies Department during the Winter and Spring Open Days at Maynooth University. I spoke to secondary school pupils and to potential Maynooth University students about college life and I answered any questions they had regarding the Media Studies Course at Maynooth University.

• • Mar 2015 - Mar 2015

  I, along with some of my fellow Maynooth University students, counted and verified the votes of the Student Union Election in a fair and efficient manner.



“Greasán na Meán” (The Media Network)

• Creative Writing Course

  • Mar 2015 - Mar 2015

  I undertook a creative writing course which was taught by Ailbhe Nic Giolla Bhrighde, who is a scriptwriter on Irish language soap opera “Ros na Rún”. I learned how to write a script for a soap opera and I put this knowledge into action by writing a past episode of “Ros na Rún”, based on outlines of the various storylines which were taking place in that particular episode. I undertook a creative writing course which was taught by Ailbhe Nic Giolla Bhrighde, who is a scriptwriter on Irish language soap opera “Ros na Rún”. I learned how to write a script for a soap opera and I put this knowledge into action by writing a past episode of “Ros na Rún”, based on outlines of the various storylines which were taking place in that particular episode.



Mental Health Society

• United States
• Higher Education
• 1 - 100 Employee

• Public Relations Officer

  • 2013 - May 2014

  Designing and distributing posters around college to raise awareness about the Mental Health Society here at N.U.I. Maynooth, for example, to inform people about society meetings, public events, etc. Designing and distributing posters around college to raise awareness about the Mental Health Society here at N.U.I. Maynooth, for example, to inform people about society meetings, public events, etc.