Áine M.
Chief Operating Officer at Tuath Housing Association- Claim this Profile
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Bio
Olivia Ward
Aine is a first class colleague; she is extremely personable, knowledgeable and completely dedicated to whichever task is at hand. One feels extremely confident that their goals will be met when Aine is on board. Aine is incredibly insightful, and can understand complex matters, outside of her usual area of expertise, very quickly and is then able to disseminate this information clearly and succinctly out to others. She is very risk aware, and solutions focused, making her a great colleague to involve in any project. I’d relish the opportunity to work with Aine again.
Olivia Ward
Aine is a first class colleague; she is extremely personable, knowledgeable and completely dedicated to whichever task is at hand. One feels extremely confident that their goals will be met when Aine is on board. Aine is incredibly insightful, and can understand complex matters, outside of her usual area of expertise, very quickly and is then able to disseminate this information clearly and succinctly out to others. She is very risk aware, and solutions focused, making her a great colleague to involve in any project. I’d relish the opportunity to work with Aine again.
Olivia Ward
Aine is a first class colleague; she is extremely personable, knowledgeable and completely dedicated to whichever task is at hand. One feels extremely confident that their goals will be met when Aine is on board. Aine is incredibly insightful, and can understand complex matters, outside of her usual area of expertise, very quickly and is then able to disseminate this information clearly and succinctly out to others. She is very risk aware, and solutions focused, making her a great colleague to involve in any project. I’d relish the opportunity to work with Aine again.
Olivia Ward
Aine is a first class colleague; she is extremely personable, knowledgeable and completely dedicated to whichever task is at hand. One feels extremely confident that their goals will be met when Aine is on board. Aine is incredibly insightful, and can understand complex matters, outside of her usual area of expertise, very quickly and is then able to disseminate this information clearly and succinctly out to others. She is very risk aware, and solutions focused, making her a great colleague to involve in any project. I’d relish the opportunity to work with Aine again.
Experience
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Tuath Housing Association
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Ireland
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Non-profit Organizations
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100 - 200 Employee
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Chief Operating Officer
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Jul 2023 - Present
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THE IVEAGH TRUST
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Housing and Community Development
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1 - 100 Employee
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Director of Housing & Resident Services
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Mar 2022 - Jul 2023
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L&Q
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Real Estate
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700 & Above Employee
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Jan 2020 - Mar 2022
Overall responsibility of 36,000 homes across our north east London portfolio. Experience of dealing with all tenures including leasehold, general needs, shared ownership and sheltered accommodation.
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Jan 2017 - Jan 2020
I am responsible for leading the Lettings service for social housing across the L&Q group also extending to our Counties region. The role includes both strategic and operational tasks which gives me the ability to implement change that is effective for the business, with the customer experience being at the core. I work collaboratively with both internal and external stakeholders in order to achieve our corporate KPI's and have formed strong relationships in all areas of my work. I have been involved in redesigning the Lettings service and implementing new ways of working across the business. Focussing most recently on mobilising our residents to give them a variety of options for those wishing to move and also the introduction of our Rehousing team who deal with all decant related cases and coordination of new build projects. Most recently I have lead the implementation and creation of the Fixed Term Tenancy conversion project and team to ensure that we are successful in our challenge to convert 8,500 fixed term tenancies to lifetime assured.I am an active member of a number of projects across the business that are leading and shaping our organisation such as D365 and our online offer to residents. I was the lead Lettings representative for our merge with East Thames and most recently our joining with Trafford Housing Trust. Show less
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Oct 2014 - Jan 2017
As the Allocations Manager, I was responsible for leading a transformation project within L&Q and implementing new ways of working within the lettings process for social lets. I managed a team of 8 people as well as undertaking responsibility for playing an active part in project working groups and building and introducing new lettings systems across the business. This included a new Allocations Portal as well as the introduction of the online application form.
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Feb 2014 - Oct 2014
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Jun 2012 - Feb 2014
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Peabody
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Jan 2012 - Jun 2012
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Jun 2010 - Jan 2012
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Customer Service Officer
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Sep 2009 - Jun 2010
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Education
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2008 - 2009
The College of Law
Legal Practice Course -
2005 - 2008
University of Kent
Bachelor of Laws (LLB), Law
Community
