Experience

MT Displays
• Türkiye
• Business Supplies & Equipment
• 1 - 100 Employee
• Key Account Executive

  • Feb 2023 - Present


Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Logistics Operations and Analytics Specialist

  • Aug 2018 - Feb 2023

  LOGISTICS OPERATIONAL TASK and SAP KEY USER TASK: • Overseeing and performing Stock Controlling operational tasks. • Handling interface issues (missing messages, bookings when interface is not working). • Short term issue resolution, working with projects and action plans. • First point of contact of Customer Service/Planning/Repack team at technical/process issues. LOGISTICS REPORTING: • Data mining to drive efficiency initiatives. • Maintaining weekly /monthly /quarterly logistics efficiency reports. PROCESS MANAGEMENT: • Collect Unilever (UL) and Third-Party Logistics Provider (3PLP) needs/requirements and harmonize the process changes and actions within UL and 3PLP operations in case of logistics projects. • Ensure that customer requirements regarding warehousing and distribution are met. • Implementing new process improvements and optimizations. Show less



Catone Kft

• Customer Service and Administration Manager

  • Mar 2018 - Jul 2018

  FUNCTION:During my work, I conducted the Customer Service and AdministrationOffice. More specifically, I checked the results of the activities of theCustomer Service and Administration Office and showed it on the basisof the measurements developed by the company. It was my job tocoordinate the work of my direct co-workers, to continuously monitortheir work, and to establish a close relationship between the warehouseand transporting departments and to make productive operation. As amanager, my job is to monitor and continuously monitor the operationand quality of communication with customers to meet customerrequirements.ACHIEVED RESULTS:• By working with the heads of the various departments, we managed tocreate a transparent and understandable metrics system for everyone,through which the results achieved can be judged by the owner of thecustomer service and administration department.• Billing to customers was previously 79% accurate, this figure has nowreached 93% thanks to the structured collaboration system that we usedwith the billing manager with ownership approval.• Previously, there was a problem with the opaque design of office work.Thanks to the radical changes in the emergency situations, thewarehouse administrative’s KPI rose from 85% to 95%. It’s direct impactwas reflected in customer feedback. Show less

• Customer Service Team Leader

  • Jan 2016 - Feb 2018

  Management of the customer service team, cooperation with the otherdepartments of the company (administration office, warehouse andtransportation office). Continuous communication with customers,handling complaints. Produce daily, weekly, monthly reports to management and customers. Continuous communication with the warehouse,make a solutions for the problems and anomalies that generated by there.

• National Transport Organizer and Customer Service Colleague

  • Jun 2015 - Dec 2015

  Organizing domestic freight taking into account and keeping in mind thatthe customer is the first. I was responsible for making hiking plans basedon orders from customers. I coordinated the work of nearly 30 people on aday-to-day basis, taking into account conditions such as time gate.

• Operative Colleague on Transporting's Controlling Class

  • Oct 2014 - May 2015

  Processing and evaluation of carried out domestic and internationalfreight tasks (control aspects: route, fuel consumption). Prepare cost anddirections estimates for international tenders.