Winnthorn's Simple Formula Great Customer Experience = Price + Ease + Responsiveness Customer Satisfaction is EVERYTHING! With over 20 years in sales, with some of the largest Telecommunications Companies, I know customers can get very frustrated with their providers for a number of reasons. Part of the reason I have been successful ethically (and maybe not as much financially) is that I have been known to immediately step in and shield my customers from the telecom speak whether its implementation or outages. I tend to spend more time helping my customers than selling them more services and I am ok with this. Now, I have no pressures of quotas or pushing one provider. I have total freedom and control to provide the best service I can find for my customers. My GOALS for my customers are: Provide Fair, Competitive Prices - I will find the best value for your needs Make Everything Simple and Easy to Understand - I will provide one or two simple options based on your needs and I will explain every line item Be Responsive - I carry my cellphone everywhere so I can be reached anywhere anytime.
