HelloDone enables online retailers to have automated post purchase conversations with their customers via WhatsApp, Messenger & Instagram. Retailers add a WhatsApp or Messenger icon to their websites and emails enabling customers to choose to use social messaging to automatically handle all post purchase queries including the ability to manage home delivery timings and location on the fly. This reduces customer service costs and creates new, engaging channels with the customer for enhanced revenues. The platform complements our clients' current digital domains and integrates with their agents’ workflow and CRM tools.
