Based in the UK, Voxal is a consulting company delivering management and customer experience (strategy advice, training, measurement, data analysis) consulting services to corporations across multiple sectors and geographies. Customer experience and management advisory services: These services include customer experience strategy, customer centric culture design and governance, customer journey mapping, customer touchpoint management, service design and process re-design. Customer experience training and workshops: These services include involving coaching individuals and teams on all aspects of customer experience. Measurement and data analysis: These services include guiding businesses to determine and follow up the right experience metrics through their touchpoints, establish their own VoC mechanisms, and if deems necessary – guides them to set up the right VoC platforms to ensure that follow-up is instant and continuous. Voxal is a dynamic, flexible and fast-adapting company housing different perspectives and different industry experiences - including automotive, telecoms, banking, retail and this DNA enables it to have a keen eye for spotting developing trends to stay in the forefront of its competition with the aim to deliver seamless advice to its customers.
