Overview

How will you become the best at making happy customers? Top 50 will show you what you should be focusing on to drive real customer satisfaction through the largest mystery shopping programme in the UK, where you will get your own bespoke report and benchmarked against the best. Four reasons to be part of the Top 50: - Gather Customer Insight - Measure your customer service across multiple channels using real data and insight from your customers. - Benchmark against your competitors - See how you compare with other contact centres both within your sector and across the best in the industry. - Identify areas for improvement - Get operational recommendations based on the data from your customer interactions - Improve Customer Experience - We provide actionable insights and a road map of improvement based around interactions with your customers.