Founded in 1993 and headquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization. Proven in over 3,000 systems worldwide, Engage lets users start with call recording and add more capabilities as their needs dictate, providing an easy, affordable, total solution for optimizing contact center operations. A customer-centric, channel-focused organization, TelStrat offers Engage through a global network of over 330 reseller partners, including the most prominent names in telecommunications.
