Overview

Technical experts often lack the soft skills to interact effectively with clients. After completing Trusted Advisor Certification, your technical staff will delight your customers, which increases repeat sales and decreases employee turnover. Natalie Doyle Oldfield is the author of The Power of Trust: How Top Companies Build, Manage and Protect It. Success Through Trust has developed a methodology and award winning programs based on this research. The book was named one of the Top 5 business books of 2017 by the Chronicle Herald. Natalie was named a Top Thought Leader in Trust by Trust Across America Trust Around the World in 2018 and 2017. Success Through Trust works with some of the world's most successful companies to increase sales, become more profitable and increase customer trust and loyalty. Programs include: - customized keynotes and presentations - building and protecting trust seminars and workshops - an online self directed course called Becoming a Trusted Advisor - Communicating and Presenting with Impact seminars - Becoming a Trusted Advisor and Trust Based Selling seminars - measuring the customer experience to gain insight and establish a benchmark Natalie is the creator of the Client Trust Index(TM) - a proprietary customer experience diagnostic tool and an online course called Becoming a Trusted Advisor. Seminars and programs are eligible for verifiable continuing professional development credits. The Building and Strengthening Customer Trust Program is Gold Seal Accredited by the Canadian Construction Association. https://youtu.be/asDQ1Ly_xJ0