Overview

Consulting service and contract work in the travel industry and contact centers. Guide long term strategies, specific to the travel industry and contact centers, resulting in improved service qualify, customer satisfaction and loyalty, employee productivity and engagement, and organizational alignment. Guide clients through software selection, business process mapping, customer journey mapping, organizational alignment, training program development. Offer innovative, effective approaches that deliver measurable results. Develop customer interaction and technology strategies to address objectives. Assess existing operations and environments against goals and developing actionable recommendations and plans for change considering best practices and industry experience. Lead clients through process change, organizational redesign, change management, and technology acquisition and implementation.